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The Address Dubai Mall

Hotel website
Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
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The Address Dubai Mall
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The Address Dubai Mall
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1,021 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

when I arrived there at 11:40 pm while I have very important appointment next day while its my checkout day! the receptionist "Hind" was really supportive. Need to have laundry service while the laundry closed! she keep calling the staff to take my cloth and keep it with them so early morning next day I don't have to wakeup early... More 

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Manama, Bahrain
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great staff with great customer service attitude ! Other than the great location of the Hotel, the staff made the experience even more memorable. Mr. Abdul at the Guest relations did an amazing job where he was very swift in accomadating all our needs and went a long way to help us with other matters even not related to our... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is excellent in everything except the rooms are small and the lefts are slow or not enough for serving 38 flores,the location is by dubai mall and easy access to the mall, but room service is slow,

Was this review helpful? Yes
Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

A luxurious hotel and a great location. The breakfast was amazing you name it they had it. The staff were very friendly and the Premiere Suite was WOW! it had two iPads which control the lighting and access to all the hotel facilities. The service was great and definitely recommended.

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Yaseen J, We are proud and excited to know that you were impressed by the suite, breakfast choices, in room automation and the overall service. Thank you for sharing this great comment and we look forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

Cologne
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

If you really need assistance at address dubai mall Mr. Mohamed Boghdad will take care of matters and issues addressed to him in a very professional way. Hotels with staff members like him are blessed! That's real guest satisfaction!

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear UnitedArab, It is indeed motivating to read such great feedback about the team. Bougdad will be so pleased to read this review and I will surely recognize him. Thank you for your patronage and we look forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

Dhahran, Saudi Arabia
1 review
1 of 5 stars Reviewed 1 week ago

The corridors in the 15th floor were very hot. I have complaint to everyone and the problem was not fixed until i lift the hotel. Everyone was promising and no one took an action. The manager came and gave me a 10% discount on my bill. I am feeling disappointed and humiliated for this action from his side. I believe... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Waleed M, Our sincere apologies for the inconveniences caused by the air conditioning and the recovery that was not up to your satisfaction. Please note that it was not our intention, however our Engineering team has resolved the matter. On the same note you managed to speak with our Hotel manager regarding the matter and should you require any... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here with my family, the hotel is 5 star but the rooms are a bit over used. I would suggest staying at the same hotel but (down town) if you do decide to stay at this location, I would suggest you stay at he residence side if you are looking for a spacious room, which comes with a... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear MABA7ITH, We truly appreciate you sharing this kind review with us. I am delighted you enjoyed our residence rooms and the convenience to the mall . Thank you for your comment on the room condition, note that I have shared with my team to take corrective action to serve you better in future. Looking forward to welcome you back... More 

Amman, Jordan
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Upon check-in, I was offered a quick upgrade to a studio apartment on a high floor because of a misunderstanding regarding something I read on their website. A good start by a very responsive staff. The studio was fully equipped with everything needed for a very comfortable stay; including a dedicated iPad with a special greeting message and simple instructions... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear AmerKhatib, We are proud and excited you had a fabulous stay with us at The Address Dubai Mall hotel. I am glad you were impressed with the responsiveness of the associates, their display of a team spirit, in room automation, the breakfast and the proximity to major attractions including Burj Khalifa, Dubai Mall and the Fountains. Thank you for... More 

Emirate of Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Fantastic hotel with Fantastic people! Everything is Fantastic in The Address Dubai Mall! The buffet restaurant NA3NA3, with amazing food and amazing service. The pool bar with amazing swimming pool and Burj Khalifa view, service is awesome! one of the the best restaurant & bar in Dubai! Love you all!

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Su Q, We truly appreciate you sharing this kind review with fellow travelers. I am delighted and proud you were happy with Na3Na3 buffet restaurant, our pool side Cabana restaurant, the food, service and to know that you had a fantastic time. Looking forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

Las Vegas, Nevada
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was spacious and luxurious and we had a great view of the Burj Khalifa from our balcony. We also had a great view of the Burj Khalifa and Dubai sky line from the pool area. It's super convenient to stay in a hotel attached to the Dubai Mall - we easily walked to excellent shopping and restaurants. The... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Jenn W, Thank you for sharing this wonderful feedback with us. I am glad you were impressed with the views to the city and Burj Khalifa, the food in Cabana and the convenient location attached to Dubai Mall. We look forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.

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