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The Address Dubai Mall

5.0 of 5 Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
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Certificate of Excellence 2014
The Address Dubai Mall
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The Address Dubai Mall
The Address Dubai Mall
The Address Dubai Mall
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664 reviews from our community

Traveler rating
    460
    128
    31
    17
    28
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134
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174
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
  • All months
    (664)
  • Mar-May only
    (187)
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    (180)
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    (188)
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    (109)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Hashem was the nicest server I have met in dubai. Very accommodating and helped with with every request without question. He really made our experience memorable. A must for any visitor . We had drinks while chilling by the pool and he offered us advice on the mall and the places to go after. If you can meet one person... More

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Tristan I, Thank you for sharing this wonderful review with us. We are so proud to learn that Hashem was very friendly and he recommended you interesting places to visit. I am impressed with Hashem’s knowledge and professionalism and I will surely recognize him. Looking forward to welcoming you back very soon. Warm regards Tinashe Muvavarirwa More

Doha, Qatar
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Enjoyable stay at The Address Dubai Mall for 2 nights. After check-in I was escorted upstairs to the club lounge by a very polite and friendly lady (Imen). Food and drink in the lounge was very good; the staff exceptional (particularly Chaima - very helpful and attentive). Room (club) was large and clean. Excellent location, couldn't have been better.

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Tim B, I am so pleased to read this wonderful review and to learn that you had a lovely stay with us at The Address Dubai Mall. We are so proud of Chaima and Imen for their friendliness during your interaction and to know that you enjoyed our iconic location in the downtown area. Thank you for your patronage... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Check In was perfect. Flawless. Room was great. Arrived very early but got a room thanks to Anne. I love the hotel because of the convinience to the mall. Fantastic location next to the biggest mall in the world. Anne welcomed us with a great smile and we love that. To feel at home. Unfortunately we did not stay that... More

Was this review helpful? Yes 2
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Iisrani, We truly appreciate you sharing this positive review. I am so excited your arrival experience was impeccable and to learn that you enjoyed the convenience to the mall. We are so proud to work with Anne and I will surely recognize her for being a star. We look forward to welcome you back very soon. Warm regards Tinashe... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I checked in first time close to mid night at the hotel, and from that moment till I left, it was an impressive amazing stay. The room was great, the staff were friendly, lovely food and its in the dubai mall. Great location.

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Mohamed T, Thank you for choosing to stay with us and for sharing this kind review. I am excited your stay was great and you enjoyed the service, the food and the proximity to the mall. We look forward to welcome you back very soon. Warm regards Tinashe Muvavarirwa More

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My 4th visit to Dubai but first business trip & first time at this hotel due to locality to office. Completely exceeded my expectations over and beyond, cannot say enough good things about the hotel and all the staff, exceptional from the moment I arrived and for the 16 days I stayed. I happened to arrive on my birthday and... More

Was this review helpful? Yes 4
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Serife G, We are truly thankful for sharing this kind review with fellow travelers and for choosing to stay with us for more than two weeks. I am excited my team made your birthday special and to learn that you enjoyed service from Housekeeping and Cabana bar. I have taken note of your comment on elevators and have shared... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Dear Sir I would like to extend my deep appreciation and thanks for your Hotel team support during my business trip visit in Dubai during the period from Oct 16,2014 to Oct 25, 2014, they have provided an outstanding and significant Svs, which made me feel like home. thx again . Front Disk: • Ahmed Awad / Mohd Abdulateef /... More

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Bayari A, We appreciate you sharing this great review with us and for choosing our hotel during your business trip. I am so excited to know that my team was impressive and most of all we made you feel at home. We are so pleased to learn that Ahmed, Mohamed, Anna, Yana, Farooq, James, Olga and Nicky were outstanding,... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I chicked in on 25th of octoberRN 521& 516 me and my friends have enjoyed with the very good desien and very good staff. Very closed to the bigest mall on world. Housekeeping,restaurant and every thing at hotel was wonderfull. I have booked a privat cabana at pool area 3rd floor and i really appriciate the manager "Rabii" and our... More

Was this review helpful? Yes 4
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Abdullah A, We sincerely appreciate you sharing this gracious review with fellow travelers. I am glad you enjoyed every part of the hotel from service, facilities, cocktails and the convenience to the shopping mall. We are so happy to know that you experienced our recently launched air conditioned Private Cabanas. Thank you for recognizing Luz, Hashem and Rabii for... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It is one of the best hotels I have ever been into in Dubai. High quality room services and an amazing friendly staff. Thanks to all the staff in the hotel's restaurant "Cabana" specially the manager "Rabii" and the greatest supervisor "Hashem"and thanks for all the well trained staff for the perfect customer service.

Was this review helpful? Yes 3
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Aisha A, We are so thrilled and proud to know that we are one of the best hotels in Dubai. I am delighted you enjoyed the quality of services and the courtesy of the team. Thank you for recognizing Rabii and Hashem, they are truly our legends for Cabana restaurant. Looking forward to welcome you back in the not... More

sydney
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My sister and I share a twin room for the first week of July during the Eid celebrations. Great atmosphere, wonderful spacious well appointed room and very courteous and attentive staff. We paid the extra for the Burj view room but note this does not mean you can see both the Burj and the fountain display. A special mention must... More

Was this review helpful? Yes 2
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Sisters h, We sincerely appreciate you sharing this wonderful feedback with us. I am glad you chose the Burj view room and to know that you enjoyed the hotel’s proximity to Dubai mall. We are also proud to know that our colleague Nada was impressive, she will be so happy to read this review and I will surely recognize... More

San Sebastian - Donostia, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I've visited Dubai a few times over the years and my experience has always been wonderful. The experience I had at this hotel was as amazing as expected. I was especially happy with service. The staff is very attentive professional and informative. Special thanks to one of the staff members whose name I remember, Teona, a very nice and friendly... More

Was this review helpful? Yes 1
Vincent M, General Manager at The Address Dubai Mall, responded to this review

Dear Monica G, We are very grateful to receive your kind review as shared with fellow travelers on Trip Advisor, and appreciate your loyalty. I will be sure to recognize Teona for taking extra efforts to make your stay with us so memorable. Hoping to welcome you back with us again very soon, Vincent More

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Additional Information about The Address Dubai Mall

Address: Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
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Also Known As:
The Address Dubai Mall Hotel Dubai

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