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The Address Dubai Mall

Hotel website
Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
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The Address Dubai Mall
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The Address Dubai Mall
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1,172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1172)
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    (344)
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Riyadh, Saudi Arabia
5 of 5 stars Reviewed yesterday NEW

My overall experience was very good. The personnel are very friendly and professional, and a special thanks to Rado who was always able to fix a taxi in a second. Excellent location especially for shopping. Restaurants were pretty good standard, nothing mind-blowing, but good quality.

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Dartford, United Kingdom
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went to the hotel for a short break, the hotel is very nice and the staff very warming. We arrived earlier than than we should have but the hotel arranged a room for us very quickly, we was offered an upgraded room with a view of the Burg. We jumped at this offer of the room and as mentioned... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Gilesy0804, We sincerely appreciate you sharing these constructive comments with us. Our sincere apologies for the shortfalls in meeting your expectation. Please know that it was not our intention and I have shared this review with the team to take corrective action to serve you better in future. Nevertheless, I am glad you were moved to another room with... More 

Manama, Bahrain
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

while is a sister hotel to the Adress Downtown, the feel is different, the rooms are not so nice, the breakfast is disappointing and I'm not so sure if it is because of the mass clientele they have being inside the

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Smassetti, We appreciate you sharing this candid feedback with us and our apologies for the shortfalls in meeting your expectations. I have shared these comments with my team to take immediate corrective action for our continuous improvement. Should you have additional feedback on your recent visit please do not hesitate to share with me on TMuvavarirwa@theaddress.com. Looking forward to... More 

Mornington Peninsula, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The atmosphere of this Hotel, which is linked to the Dubai Mall is excellent. We received a room upgrade. Staff are friendly, responsive and happy to help. Would highly recommend staying at this hotel.

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Julie B, We truly appreciate your kind review and for recommending us to fellow travelers. I am glad you had an amazing time and we look forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Two weeks ago,the valet parking at the hotel took my car to park it and hit another car badly and broke my front bumper.the hotel and the valet said we will be responsible but they actually wasnt and didnt fix my car neither their insurance .just stay away dont be fooled

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear khaleda559, We truly appreciate you sharing this candid feedback with us. Our sincere apologies for the inconvenience and the time taken in handling this incident. I have checked with our transportation manager and have been advised that your vehicle is being repaired by our insurance company. I will be grateful if you could contact me on TMuvavarirwa@theaddress.com should you... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

overall satisfied with everything of the hotel except for some of the feedback which are already provided to the categories specific in the survey. however, good location with ease for commute to office and shopping without going under the harsh sun and misty air with sand. the staff are professional and very friendly. room is spacious with most of the... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear May N, We are pleased to know that you had a fantastic stay on your most recent visit. I have taken note of the pillows and have shared with my Housekeeper to take immediate action. Looking forward to welcome you back soon. Warm Regards Tinashe Muvavarirwa More 

Riyadh, Saudi Arabia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the 6th time I stayed with The Address Dubai Mall. Every time, my experience with the stay is becoming more and more satisfying. Excellent ambience, courteous staff, tasty food, good location (Dubai mall is just a minute's walk), ease of booking/checkin/checkout, etc. make the stay more comfortable and easy. Of course, the value for money is worth mentioning.... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes 1
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Mathivanand, Thank you for sharing this kind review with fellow travelers. I am excited to know that we continuously exceed your expectations. We sincerely appreciate your patronage and look forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

Frankfurt, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms in the hotel side are nice and very modern, but in the residential side, they need to have some renovation. If you want to check out , please do it 30-45 m earlier as the bellman's are always late! Fitness and swimming pool are nice but exhaust of kitchen is directly to the pool area ! During the weekend... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Alex Z, We truly appreciate you sharing this candid feedback . Our sincere apologies for the shortfalls in meeting your expectation, please know that it was not our intention. I have shared feedback with my team to take corrective measures for our continuous improvement. Please feel free to share more insight on TMuvavarirwa@theaddress.com on how we can improve. Looking forward... More 

Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

During my short 3 nights stay, I enjoyed every moment from the time i stepped in till the last minute. The hotel staff are trained to let feel at home at all times. The reception staff are amazing. Abdulmutalib, Hind and Ekbel, they go out of their way to make your stay an enjoyable experience. They will always remember your... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear SamyRagheb, Thank you for taking the time to share such great feedback. I am delighted you enjoyed service from the team at Cabana , Na3Na3 restaurant and the Arabic coffee service. Looking forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighborhood
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