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The Address Dubai Mall

Hotel website
Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
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1 room 1 guest
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The Address Dubai Mall
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1,231 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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Dubai, United Arab Emirates
2 of 5 stars Reviewed 3 days ago NEW

I had a very bad experience during my check-in, I arrived early to the hotel at 11 AM and was informed that I the check in time is not before 3 PM as stated during my reservation, I told them I'm aware of that policy and don't mind waiting: - After 2 hours of my arrival I got a phone... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Kameel M, Thank you for taking the time to share these candid comments with us. Our sincere apologies for the shortfalls in meeting your expectations, please know that it was not our intention. I have shared this feedback with my team to take immediate corrective action for our continuous improvement to serve you better in future. Should you have... More 

Dubai, United Arab Emirates
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having lived in Dubai for over 7 years I consider myself a spa veteran. All time favourites have been Talise at the Madinat and Amara at the Grand Hyatt. Talise has gone downhill for me in the last year so i was eager to try the spa at the Address Dubai mall. In short: best massage ever! The room was... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Kelly1814, We sincerely appreciate you sharing these gracious comments with fellow travelers. I am delighted to know that you were impressed by our Spa services, the therapists professionalism and above all the back massage that was rejuvenating. Looking forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

Kuwait
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's located inside the largest mall in Dubai (so far) The Dubai Mall, it's very family friendly, they have a pool with life guards, they have a kids club which is complementary to hotel residents. Their gym and spa are amazing ! And I'm the mall you'll find the aquarium, cinemas, ice skating, Sega world, Kidzinia and all kinds of... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear WJSQ8 We are pleased to know that you were impressed by our hotel facilities, the proximity to the mall and the major attractions. Looking forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

Muscat Governorate, Oman
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If your prime target is shopping then this hotel is the best!! Its almost inside Dubai mall and there is an elevator that takes you close to the hotel... If you will be traveling with children The hotel has a small kids club with some toys for children between 2-5 (my daughter is 1 and she enjoyed it!) also they... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear waleedma, Thank you for taking the time to share this constructive review with us. We have shared these comments with the team to take corrective measures for our continuous improvement. Nonetheless, I am excited to know that you enjoyed our facilities, the convenience to the mall, our new in room automation and above all the responsiveness of the team,... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Recently stayed at The Address Dubai Mall for 15 days. This is the second time we have stayed here and we absolutely love it here. Mr Manauwar Ali the concierge is ever so helpful and is always present whenever we stay here. The staff at The Address is extremely polite and helpful. Love staying here and will keep on coming... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Annie A, We are so thrilled and excited to read these motivating comments you shared with us. Thank you for recognizing Ali for his personalized service and for your continuous support. As our patron your feedback means a lot to us and we look forward to welcome you back very soon. Warm Regards Tinashe Muvavarirwa More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent stay. We booked a Premier Room and felt more like a suite. Overall service was excellent - from checking in to obtaining information from the Concierge. Would definitely recommend to all planning a trip to Dubai

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear wicowaikwanl, Thank you for choosing The Address Dubai Mall and for the time you have taken to share your feedback on Tripadvisor. We are so excited to read about the positive comments you have made on the hotel, It is very motivating to receive such comments. We look forward to welcome you back in the near future. Warm Regards... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Address Dubai Mall is a very nice hotel with a great location. You can get there from the inside of Dubai Mall, which is quite handy. The reception was slightly small for such a hotel. But, I guess it gets the largest shopping centre in the world as part of the reception. The reception was quite warm and the... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear MohammadPaknejad, We truly appreciate you sharing these constructive comments with us. Our sincere apologies for not meeting your expectations. Please note that it was not our intention, we have shared this feedback with the team to take immediate corrective action for our continuous improvement. Nonetheless, I am excited to learn that you enjoyed the service from the team, convenience... More 

1 review
4 of 5 stars Reviewed 1 week ago

Very nice hotel. well located for business and shopping. in Dubai mall. excellent service and staff is very friendly. Special thanks to Mrs Hind at the reception who went out of her way to make my stay enjoyable.

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Raja Z We sincerely appreciate you sharing this wonderful review with us. I am glad Hind made your stay memorable, she will be so happy to read this review. Looking forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This is the third time I have stayed at this hotel and as usual it was wonderful. The reception area is dynamic, clean and welcoming. I spent most of my time in the Hotel at the Club Lounge. The staff in the Club Lounge are excellent, Maggie, Amina, Josephine, Huoria (spelling) and Zaika (spelling) are truly exceptional. Each one made... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Paul H, We are excited and thrilled to learn that you enjoyed your recent visit. Thank you for recognizing the Club Lounge team for their excellent service. They will be so humbled to read this review. Once again thank you for your continuous support, we truly appreciate your patronage. Looking forward to welcome you back very soon. Warm Regards... More 

Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel's location is very convenient for shoppers and business people as it lies in the new heart of Dubai. The staff were very professional and friendly and attended to all my requests. I used the gym and it was very clean, attended by a properly trained PT with natural light coming in from the huge surrounding windows. AC was... More 

Was this review helpful? Yes
Tinashe M, Manager at The Address Dubai Mall, responded to this review

Dear Hameed H, Thank you for taking the time to share such wonderful feedback with us. We are delighted you enjoyed your visit and we look forward to welcome you back in the near future. Warm Regards Tinashe Muvavarirwa More 

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
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