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Raintree Hotel Dubai

#168 of 499 Hotels in Dubai
Certificate of Excellence
Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Hotel amenities
Raintree Hotel Dubai
Best prices for: 1 room 1 guest
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Ranked #168 of 499 Hotels in Dubai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
mohammed a Oman
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490 reviews from our community

Traveler rating
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84
146
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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Oman
1 review
4 of 5 stars Reviewed 4 days ago NEW

I checked in late night, was tired but when I enterd the hotel I was welcomed with a very warm greeting and smile on faces by Mr Yogsh and Mr Hassan. my two days there was wonderfull and well taken care of especially the very nice staff of reception Ms. Tin and other girls, reception is very very helpful, they... More 

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Mr. Mohammed, Thank you for taking time to share your experience of your stay in Raintree Hotel. To have such most wonderful reviews from our guests gives us immeasurable boost of energy to keep doing better still. Thank you for highlighting our services. We will most certainly pass on your kind compliments to our Reception and Housekeeping staff. Every... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

I stayed for a night in this hotel.It was very cooperative Very good location Next to metro station As I checked in late all rooms were booked they provided me a very big suite Wifi is Free... Excellent Service... Breakfast Wow...

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guests, Greetings from Raintree Hotels and thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make even your short stay with us a memorable success. It makes all our hard work and effort worthwhile and sincere... More 

Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

I can't think of any reason how i could recommend this hotel to others. The staff are lost and confused. The wifi in the room was also virtually non-existent. I had to go into the hall way just to get a bar.

Was this review helpful? Yes 1
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guests, It is most unfortunate and most concerning for us when our guest are disappointed with our services provided. Please accept our sincere apologies. We would also like to assure you that we have taken this situation seriously and have briefed all our staff on how best to handle situations in which misunderstandings can appear and resolve them in... More 

Transylvania, Romania
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Worst hotel ever been to !!!! Receptionist was abusive, had to fight for half hour just to let me check in on a confirmed booking. She kept going on in a very rude way that made me feel like I was begging to get a room even if I am paying for it. I asked for a manager & she... More 

Was this review helpful? Yes 6
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guests, Thank you on your review and on pointing out issues which have influenced your overall impression of your stay with us. We were genuinely astonished to read of the details not only on this on- line facility but also on the I Feedback you have left at our hospitality desk and with our receptionist upon your check in.... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 20, 2015

I have stayed at this Raintree Hotel (room 907)a few times with my fiance ' , however this was the very last time !! The horrible service and lack of attentiveness from the staff gave me a shock ! The rooms are nice and the beds are comfy , however I guess once u check in , its like u... More 

Was this review helpful? Yes 4
Pune, India
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2015

I visited this hotel recently with my family and stayed there for a week. We are very much satisfied with the service that we got. We enjoyed staying here. However it is the best one if you will be roaming around in Dubai for whole day and coming back to the hotel only during late evenings. Rooms are little smaller... More 

Was this review helpful? Yes 3
Vancouver, canada
2 reviews
1 of 5 stars Reviewed March 17, 2015

I stayed in this hotel as part of my business travel to Dubai and the only way I can summarize the entire experience is :Terrible. The most irresponsible staff, and the worst customer service I have ever seen, and I am a frequent traveler and have stayed in many hotels in various countries around the world for business and pleasure.... More 

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guest, Thank you for your honest and constructive review. I really appreciate your comments, because it is through these reviews that we can meet our challenges head on. I will personally look into the issues that you have outlined, meet with our department managers and reinforce our company policies that centre on "positive guest satisfaction". I would like to... More 

United Arab Emirates
1 review
5 of 5 stars Reviewed March 14, 2015

Staff are friendly, good customer service, very attentive to our needs and request....very good location and very convenient for commuting.... The buffet is perfect... We enjoyed our stay here in hotel...

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Thank you for staying at Raintree Hotel and sharing your review on TripAdvisor. We are glad that your stay with us surpassed your expectations and that you were happy with the facilities and services provided to you. It is great to know that you enjoyed our rooms and our bathrooms. We offer our gratitude for rating us with a perfect... More 

Florida
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 12, 2015

This is one of the worst hotels ever visited by me, my experience was really disgusting from the moment I started talking with the receptionist who was unprofessional & not at all helpful. She was very rude speaking on the phone in some other language while checking-in & was not listening properly even didn’t asked about my requirements. I asked... More 

Was this review helpful? Yes 3
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guest, We understand,apologize and regret for the inconvenience that was caused to you on your recent visit to our hotel. We would like to thank you for bringing these issues to our notice. We assure you that all of these concerns have been well noted and will be addressed. We request you to treat this incident as an exception... More 

1 review
5 of 5 stars Reviewed March 12, 2015

I stay at raintree hotel every week for the past two years and I am very satisfied with the great location (walking distance to deira city center & 10 minutes to airport) warm environment ; friendly staff Lyn, chai, Mimi ,Rachael and others are all great ladies smiling all the time. I have all my needs good breakfast; Gym; swimming... More 

Was this review helpful? Yes
Kathrina C, Manager at Raintree Hotel Dubai, responded to this review

First and foremost, I would like to thank you for choosing Raintree Hotel as your second home in Dubai and it was truly a pleasure to serve you during your stay with us. I can't tell you how amazing it is to hear that well-traveled explorers like you enjoyed your stay with us. Knowing that everything from the rooms, to... More 

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