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Raintree Hotel Dubai

#159 of 501 Hotels in Dubai
Certificate of Excellence
Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Hotel amenities
Raintree Hotel Dubai
Best prices for: 1 room 1 guest
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Ranked #159 of 501 Hotels in Dubai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Rohit_Argade Pune, India
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486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have stayed at this Raintree Hotel (room 907)a few times with my fiance ' , however this was the very last time !! The horrible service and lack of attentiveness from the staff gave me a shock ! The rooms are nice and the beds are comfy , however I guess once u check in , its like u... More 

Was this review helpful? Yes 1
Pune, India
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I visited this hotel recently with my family and stayed there for a week. We are very much satisfied with the service that we got. We enjoyed staying here. However it is the best one if you will be roaming around in Dubai for whole day and coming back to the hotel only during late evenings. Rooms are little smaller... More 

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Vancouver, canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel as part of my business travel to Dubai and the only way I can summarize the entire experience is :Terrible. The most irresponsible staff, and the worst customer service I have ever seen, and I am a frequent traveler and have stayed in many hotels in various countries around the world for business and pleasure.... More 

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guest, Thank you for your honest and constructive review. I really appreciate your comments, because it is through these reviews that we can meet our challenges head on. I will personally look into the issues that you have outlined, meet with our department managers and reinforce our company policies that centre on "positive guest satisfaction". I would like to... More 

United Arab Emirates
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff are friendly, good customer service, very attentive to our needs and request....very good location and very convenient for commuting.... The buffet is perfect... We enjoyed our stay here in hotel...

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Thank you for staying at Raintree Hotel and sharing your review on TripAdvisor. We are glad that your stay with us surpassed your expectations and that you were happy with the facilities and services provided to you. It is great to know that you enjoyed our rooms and our bathrooms. We offer our gratitude for rating us with a perfect... More 

Florida
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is one of the worst hotels ever visited by me, my experience was really disgusting from the moment I started talking with the receptionist who was unprofessional & not at all helpful. She was very rude speaking on the phone in some other language while checking-in & was not listening properly even didn’t asked about my requirements. I asked... More 

Was this review helpful? Yes 3
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Dear Guest, We understand,apologize and regret for the inconvenience that was caused to you on your recent visit to our hotel. We would like to thank you for bringing these issues to our notice. We assure you that all of these concerns have been well noted and will be addressed. We request you to treat this incident as an exception... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at raintree hotel every week for the past two years and I am very satisfied with the great location (walking distance to deira city center & 10 minutes to airport) warm environment ; friendly staff Lyn, chai, Mimi ,Rachael and others are all great ladies smiling all the time. I have all my needs good breakfast; Gym; swimming... More 

Was this review helpful? Yes
Kathrina C, Manager at Raintree Hotel Dubai, responded to this review

First and foremost, I would like to thank you for choosing Raintree Hotel as your second home in Dubai and it was truly a pleasure to serve you during your stay with us. I can't tell you how amazing it is to hear that well-traveled explorers like you enjoyed your stay with us. Knowing that everything from the rooms, to... More 

UAE
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for two nights on weekend. Chose this as convenient for commuting to since this is the city of Dubai. 5 mins walk to local train where you can get a return to the city for 7dhs- trains run every 5 mins up until midnight. Large room with modern bathroom etc, flat screen TV with the usual options. Paid 500dhs... More 

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MUMBAI
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

good location best stay good service heart of city all nerdy . variety of food selection and helpful people . staff very good in all department good customer service and free w.if.i ************************

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

Thank you for you very positive review and I agree with you that we offer fantastic value for money. I am glad you had such a happy holiday experience and we hope you will consider staying with us again in the future More 

Cologne, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ex Dusit D2 Hotel.First room offered dirty carpet, badroom light failured etc. After room change o.k., but most of bathroom amenities missing, no coffee no creamer. Even after requesting 4 times no way to get coffee. On check out tried to change money, first answer no, then after insisting change small amount...what an unpleasant change after changing to new management!... More 

Was this review helpful? Yes 2
Glacier National Park of Canada, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed staying in this hotel!! I can say that it was an excellent stay! Rooms are very clean with a modern and relaxing style,I also love how the staff handle all our request and concerns most especially the receptionist, they were very friendly and professional especially "LYN" (I think she is a Filipino or a Chinese ) she was... More 

Was this review helpful? Yes
Kathrina C, Revenue Manager at Raintree Hotel Dubai, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage. We look forward to seeing you again soon! More 

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