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Citymax Bur Dubai

Kuwait St and Mankhool Rd, Al Mankhool | Bur Dubai, Dubai, United Arab Emirates
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Citymax Bur Dubai
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880 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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Lagos State, Nigeria
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed for 6 days.I was welcomed with a smile even though I arrived at the middle of the night.The staffs were quite helpful and pleasant. The hotel is very clean. Easy accessibility to the metro station and restaurants. I really enjoyed my stay. I will stay in this hotel for my next visit.

Was this review helpful? Yes
4 of 5 stars Reviewed 6 days ago NEW

Rooms could do with a deepclean but for the price I can't complain. The hotel is pretty much in Dubai centre with a good bar that offers good promotions and decent food. Wifi is veeeeery slow but there is an option to upgrade, for a fee, of course. All in all a good budget hotel, will stay again.

Was this review helpful? Yes
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotels, Bur Dubai ! We are very happy to know that you had a memorable stay with us. We are glad the location, facilities & services exceeded your expectation. Your kind appreciation for the team members has been duly communicated. We have noted your concern on the... More 

Doha, Qatar
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I was booked by a friend in this hotel as this was the cheapest within the area. I didn't need to check in somewhere else as I'd be in Dubai for only two days so I think this was a good one. Their staff, Marimar, who was on duty by the time I checked in which was past 12 o'... More 

Was this review helpful? Yes
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotel, Burdubai ! We are very happy to know that your stay with us has been up to your expectation. As a policy being a Mid market hotel we do not provide cutlery & crockery in the room but the same is available for you to carry... More 

United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked Citymax for 7 nights, nice hotel, very clean and above all the staff were exceptional, from house keeping to those in the restaurant, they were extremely welcoming, helpful and always smiling. Room service requests were handled within minutes and the room was cleaned daily to a very good standard, there was a cleaner on the third floor from Bangladesh... More 

Was this review helpful? Yes 1
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotels,BurDubail ! We are very happy to know that you had a memorable stay with us. We are glad the facilities, breakfast & services matched up to your expectation. Your kind appreciation for the team members has been duly communicated. We look forward to welcome you back... More 

Abu Dhabi, United Arab Emirates
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

There were bed bugs in the room. I booked a double room for 3 nights and I informed the reception staff that my friend will only come in on the second day. When my friend arrived on the second day, he was unable to share the room with me as the hotel staff said that all check in must be... More 

Was this review helpful? Yes
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotel, Bur Dubai ! We are very disappointed to know that your experience has been below par with us. Upon going deeper into the cause of the concern we are certain that there is no history or complaints of bed bugs from your room. Regarding the additional... More 

Travelers are raving about these Dubai hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed and enjoyed a lot, before coming to dxb I checked the reviews and I can surely say that all negative comments are might mistakes which can overcome, I stayed in so many hotels but I love the staff, front office team are doing their best, now I'll recommend your hotel to everyone, Thank you city max thank you... More 

Was this review helpful? Yes 1
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotels, Bur Dubai ! We are delighted to know that you had a great & memorable stay with us. We are glad the location, facilities & services exceeded your expectation. Your kind appreciation for the team members specially the Front Office has been duly communicated. We look... More 

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay in the Citymax hotel in Bur Dubai, the staff were helpful and courteous, and the hotel provided plenty of activities, like free trips down to a local beach and other tourist activities like guided tours around the centre and trips to Abu Dhabi, to name a few. The room was clean and the breakfasts served in... More 

Was this review helpful? Yes 3
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for your valuable feedback on your stay at Citymax Hotel Bur Dubai. We are delighted to know that you had a great stay with us. We are glad the location, facilities and service exceeded your expectation. Your kind appreciation for the team members has been duly communicated. We look forward to welcoming you back to the... More 

Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent Hotel, The service was excellent, we really felt welcomed, and the staff were very kind, helpful, and exceptionally friendly. Especially with kids and all the trouble you could go through, we were welcomed at all times, Sure I will come back again

Was this review helpful? Yes 2
Satish N, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at the Citymax Hotels ,BurDubai ! We are delighted to know that you had a wonderful stay with us. We are glad that the services delivered by the team have surpassed your expectation. Your appreciation for the team members have been duly communicated. We look forward to welcome you back... More 

Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for 5 nights in month of may 2015. This hotel is located on Main road and very close to metro station (walking distance). Also, the rooms are neat and clean (small rooms) but adjustable if you are getting rooms in good rates. Good breakfast which was included in my tariff. Swimming pool is on terrace not... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Bur Dubai. We are happy to read that you enjoyed our hotel’s facilities, services and location. In addition to our Sports Grill, Huddle, and award winning Indian restaurant, Claypot, we offer 3 more F&B outlets; Sizzling Wok, our Pan Asian restaurant, Lavazza Café and City Café, our... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we checked in, the Receptionist was really helpful. My friend had documents that needed to be scanned & Ms. Marimar was happy to assist. We stayed for 2 nights, the first night I booked directly with the hotel & the second night I booked with a third party booking site (it was cheaper). When checking in, the payment for... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback regarding your stay at Citymax Hotel Bur Dubai. We sincerely apologize for any inconveniences caused. May I request that you write to me on satish.nambiar@citymaxhotels.com, in order to get a better understanding of your experience. It is our priority to provide our guests with a memorable and positive experience;... More 

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