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Citymax Bur Dubai

Kuwait St and Mankhool Rd, Al Mankhool | Bur Dubai, Dubai, United Arab Emirates
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Citymax Bur Dubai
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863 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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  • All months
    (863)
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    (240)
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All months
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

When we checked in, the Receptionist was really helpful. My friend had documents that needed to be scanned & Ms. Marimar was happy to assist. We stayed for 2 nights, the first night I booked directly with the hotel & the second night I booked with a third party booking site (it was cheaper). When checking in, the payment for... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback regarding your stay at Citymax Hotel Bur Dubai. We sincerely apologize for any inconveniences caused. May I request that you write to me on satish.nambiar@citymaxhotels.com, in order to get a better understanding of your experience. It is our priority to provide our guests with a memorable and positive experience;... More 

Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived at the hotel after midnight after a 7-hour flight, tired from travelling & being held-up coming through customs due to their expensive technology breaking down & us having to come through the ol' fashioned way, so we were a little grumpy when we arrived. But I found the girl at check-in friendly & helpful, although for some reason... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback. We are happy to read that you enjoyed your stay at Citymax Hotel Bur Dubai and apologize for any inconvenience faced during your stay. We look forward to welcoming you again in the near future. Best regards, Satish Nambiar General Manager More 

Mumbai (Bombay), India
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was advised this hotel by colleague in Dubai considering it had an Indian, Chinese restaurant with a nice pub to hang around in the evenings. The hotel property is huge with over 600 rooms. The rection area is very big and always busy due to several tourists checking in and out all the time. The room was decent and... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for providing us with your valuable and positive feedback. I will be sure to share the same with our team. It is our aim to provide our guests with a memorable and positive experience during their stay, and I am happy to read that we were able to provide you with the same. We do apologize... More 

Abha, Saudi Arabia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I have stayed two days in this hotel. It was an wonderful experience and friendly staffing during my check in and check out. The room was very clean and the services were so nice. The guy in reception gave extra time (without extra charges) to stay in my room for my late night flight was fine. Wifi Internet was fine... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Vasatour, Thank you for providing us with your valuable feedback. We are happy to know that you enjoyed your stay with us at Citymax Hotel Bur Dubai and that our staff, service and facilities met your standards. We look forward to welcoming you again in the near future. Kind Regards, Rishiraj Bhatnagar Deputy General Manager More 

2 reviews
1 of 5 stars Reviewed 1 week ago

We checked in on June 25th 2015 late in the eve following our flight from Athens. The reception guy was not friendly at all and he insisted he only had smoking rooms (in a smoking floor) to give to us, despite my plea that I have bad allergies to cigarette smoke and odours. It was nearly midnight and we barely... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Deasydon, Thank you for providing us with your comments on your recent stay at Citymax Hotel Bur Dubai. We do sincerely apologize for any inconveniences you had faced whilst at the hotel. Please note that it is never our intention to provide unsuitable accommodations. We do our best to allocate preferred rooms to our guests where possible, in order... More 

Travelers are raving about these Dubai hotels

Hyderabad, India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel rooms are excellent with all the facilities and the staff (Kiran and Emanuel) were really good, helping with any issues. Hotel is also conveniently located close to a bus stop. Dubai Metro is around 1.2 km. Room service was also great and this is something which i haven't seen in most of the budget hotels. Keep it up... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear ExcitingTrips24, Thank you for providing us with your positive comments. We are very happy to read that our hotel’s services, location and facilities were to you liking. I will be sure to cascade your positive comments to our team. We strive to ensure our guests have a positive and memorable experience at Citymax Hotel Bur Dubai and we thank... More 

Chandigarh, India
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with excellent rooms. Rooms are small but comfortable. The AC was not very effective so lodged a complaint. The maintenance guy came and cleaned the vents in 10 mins so that was also good. There are 3 restaurants on the ground floor...one Indian, one Chinese and the third a sports bar so there is no problem of... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Subalsaini, Thank you for providing us with your positive comments and we do apologize for any inconveniences you faced during your stay. We are happy to read that our facilities, location and services were to your satisfaction. I will be sure to share your feedback with our team. We look forward to welcoming you again to Citymax Hotel Bur... More 

Budapest, Hungary
1 review
5 of 5 stars Reviewed 2 weeks ago

A hotel jó helyen van, tiszta és a személyzet nagyon kedves. Az ételek változatosak voltak a vacsoránál és nagyon finomak. The hotel is well located, clean and the staff is nice. The meals at dinner were varied and delicious.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear 77csilla, Thank you for providing us with your positive feedback. We are very happy to read that you enjoyed our location, service and food & beverage offerings. I will be sure to share your comments with our team. We look forward to you welcoming you again to Citymax Hotel Bur Dubai in the near future. Kind Regards, Rishiraj Bhatnagar... More 

Pakistan
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Its a budget hotel located on a good location and close to metro station. Rooms are slightly smaller than average and bathroom is extremely compact but everything was good value for the money paid. Staff is very friendly, there is an electronics shop "Emax" inside the hotel from where you can buy mobile and electronic accessories. Free WiFi is available... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Jawad_Ali, Thank you for providing us with your feedback. We are happy to know that you enjoyed your stay with us at Citymax Hotel Bur Dubai. Please note that complimentary Wi-Fi is available throughout our hotel, in both the public areas as well as the guest rooms. A faster connection can be purchased for a minimal price. We look... More 

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for 4 nights and we found it good in terms of food quality, staff and ambience. Though rooms were not so big but yes occupied with all necessary things. Bbq was good as it has food for vegetarians and I found myself happiest as my wife enjoyed her food after pathetic veg food in Mauritius.... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Ashwinikumar1986, Thank you for providing us with your positive comments. We are happy to read that you and your wife enjoyed your stay at Citymax Hotel Bur Dubai. I will be sure to convey your comments to our team. We look forward to welcoming you again in the near future. Kind Regards, Rishiraj Bhatnagar Deputy General Manager More 

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