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Citymax Bur Dubai

3.0 of 5
Kuwait St and Mankhool Rd, Al Mankhool | Bur Dubai, Dubai, United Arab Emirates
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Citymax Bur Dubai
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Citymax Bur Dubai
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796 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bahrain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel on a business trip to Dubai for two nights. The place has two restaurant options - Indian and South East Asian, both are good and decently priced. There's a pub on the lobby level too, again a decent one. Every Tuesday they have a retro-special evening, gets a good crowd as well. The rooms are... More 

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Navi Mumbai, India
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

decent and comfortable.. was there just for a night.. the room is spacious and the check in was quick and easy.. It was clean and tidy.. no complaints on that front.. And the nightlife seemed very good for a weekday.. However, there are a couple of areas where the hotel can really improve on.. First of all the staff.. eventhough... More 

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Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Ashraf_Khan 1984, Thank you for your comments regarding your recent stay at our Hotel. I was pleased to read that overall you enjoyed your stay , but were let down by the TV and kettle needing to be fixed. With regards the room amenities we believe in our value for money concept and do not have these in the... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for one week and i have no doubt it was a good choice. First because the room was very clean and modern, nothing to complain about it. Second because the staff was always very friendly with us (we were a group of 26 people). I must say there's a negative point: breakfast is not included.... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Gabriel C Thank you for your comments regarding your recent stay at our Hotel. I was pleased to read that you enjoyed the Hotel facilities and service especially when our Front office Manager gave you great service in finding your documents. I am always glad to read our staff going above and beyond. We look forward to welcoming you... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was amidst some irritating hospitality at hotel and was annoyed overs some service issues during my 20 day trip; but it was so very life learning experience when i interacted with ZAMSHED, he always told that sir please call me if you need anything from me; And he was there..he served and did room cleaning with a lot of... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear manoj a, Thank you for your comments regarding your recent stay at our Hotel. I was pleased to read that you enjoyed the Hotel facilities and services especially those offered by Zamshed our room attendant. I noted you used our Handicap room facility and everything was in order. We look forward to welcoming you back to the Hotel in... More 

A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

The hotel rooms are clean but very small. It is more for a business travellers than fr a family on leisure. Rooms are neat n clean. Staff good. Price thru cleartrip also is expensive as when checked in found much cheaper rates available and also including breakfast whereas v paid more and there was no breakfast included.

Review collected in partnership with Cleartrip

Was this review helpful? Yes 6
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay at our Hotel. I was pleased to read you enjoyed the Hotel facilities and services. Our prices are subject to demand and may rise and fall depending on the particular day and events in Dubai. we look forward to welcoming you back to stay in the future. Kind Regards,... More 

Muscat, Oman
Contributor
14 reviews 14 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here during my weekend trip to Dubai. We got the one of the cheapest rate ( 250 AED ) , for that amount i would like to say the stay was value for money. We Checked in early and it took nearly 20 minutes . Room seems to little bit congested for a small family.

Was this review helpful? Yes 5
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Najeeb_Mohammad, Thank you for your comments during your recent stay at our Hotel. I was pleased to read that you enjoyed the Hotel facilities and services and overall you found the Hotel good value for money. We look forward to welcoming you back on your next visit. Kind Regards, Jeff Shearer General Manager More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We are staying in this hotel almost for 3 months every weekend with my boyfriend. This time we came , it was 6 of April exactly and we've been greeted by Russian gentlemen ,unfortunately I do not remember his name coz special to remember about him except bad service, he did not even say "hello, welcome to our hotel". He... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear SvetlanaTouil, Thank you for your comments concerning your recent stay at our Hotel. I was disappointed to read of your concerns with our reception staff and also the calls to your room. My sincere apologies for these incidents and we will advise our staff of your comments and take appropriate corrective action. Please feel free to contact myself on... More 

bangalore
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel in 1st week of April. The rooms were spacious and clean and modern. However this is a hotel that I would recommend to a young and informal.. The quality 'and variety' of the food left something to be desired. The hotel is located in a strategic position to visit the city 'and the staff were... More 

Was this review helpful? Yes 1
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Sanathroyk, Thank you for your comments concerning your recent stay at our Hotel. I was pleased to read that you enjoyed the Hotel facilities and service especially the location. We cater for a large group of nationalities and therefore our food is international. We look forward to welcoming you back to the Hotel in the future. Kind Regards, Jeff... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I am very dissapointed with this hotel! During my two days of my stay here at citymax, i can surely say i dont feel safe or comfortable. As soon as we checked in we saw plenty of call girls and men surrounded in the lobby as well the door entrance. This caused discomfort and did not feel safe to go... More 

Was this review helpful? Yes
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear teesha92, Thank you for your comments concerning your recent stay at our Hotel. I was disappointed to read your concerns regarding our linen and staff service. It is always our aim to ensure customer satisfaction and on this occasion we have failed to deliver. Please contact me at jeff.shearer@citymaxhotels.com to discuss this issue. I trust you enjoyed Dubai. Kind... More 

Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were on business cum leisure tour to Dubai from 28th March to 2nd April 2015 and booked Citymax Hotel through Agoda. Check in process was quite smooth and we were in a room in just 10 minutes. Room was very neat and tidy on the 4th floor. Wifi inside the room was a big plus. They also have tea/coffee... More 

Was this review helpful? Yes 2
Jeff S, General Manager at Citymax Bur Dubai, responded to this review

Dear Parashesh, Thank you for your comments during your recent stay at our Hotel. I was pleased to read you enjoyed the Hotel facilities and services. It is our aim to ensure complete customer satisfaction. We look forward to welcoming you back in the future. Kind Regards, Jeff Shearer General Manager More 

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