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Mercure Gold Hotel

4.0 of 5
Hotel website
Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
Mercure Gold Hotel
Best prices for: 1 room 1 guest
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Ranked #203 of 503 Hotels in Dubai
A recent review
5 of 5 stars reviewed 6 days ago
naturalblonde_10 nottingham
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631 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I was expecting at least a normal experiance, since it was a Mercure hotel. But no complimentary wifi in the room, stains in the carpet, dirty shower with mold spots, a strange smell in the room and the deposit was charged to my creditcard and I had to email to get that back. The staff was nice though ...

Was this review helpful? Yes 2
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, I would like to thank you for taking the time to tell us about your experience at the Mercure Gold Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are always available for you and can only encourage any of our guests to inform us during... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel is good but we had bad experience with the recipient who called "chams", she was really rude, first of all we booked from booking and wrote a comment that we need a late check out, when we checked in everything was, we reached at night and i called the recieption at 11:30 and told her that we will... More 

Was this review helpful? Yes
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, I would like to thank you for taking the time to tell us about your experience at the Mercure Gold Hotel. I am sorry that your experience did not meet your expectations; and please allow us to express our sincerest apologies. I had a chance to investigate and review our process with the associate mentioned in your message,... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last week with my wife. Amazing hotel. Amazing staff. Amazing service all round. SherBaz from the hotel helped us with the admin whilst EVERY other staff also made us feel comfortable and hospitable. Would defo stay again and would reccomend to any family or couple. Only negative id say is music on roof top can be disturbing if... More 

Was this review helpful? Yes
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Sherbaz. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

nottingham
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the mercury gold hotel. It is very clean. Our room was lovely. Cleaned every day. Breakfast is very good and well worth paying for. There is a choice of continental,cheeses,yoghurts, fruit, cereal, omelettes cooked to order,fresh waffles etc. The staff are all very hard-working and friendly and nothing is too much trouble for them. The pool.on... More 

Was this review helpful? Yes 1
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guests, Thank you very much for sharing your feedback about your stay at the Mercure Gold Hotel. It is always a pleasure to receive your encouragements and I am sure that it will serve us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as... More 

Karachi, Pakistan
Contributor
13 reviews 13 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 6 Nights in May 2015. My Dubai Company recommend this hotel near to office. Hotel staff are friendly.Specially Mr.Abeshaik & Mr.Ismaiel are very cooperative Person. Air port pick from hotel is perfect. But room check in & check out taking time consuming. My Room 211 (Superior Room) Good, very comfortable, and great hotel atmosphere. The rooms are... More 

Was this review helpful? Yes
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us and thank you again for sharing your experience. We hope your next... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW

Everything in this hotel was great even the manager remembered my birthday, it was my first time that someone give anything in my birthday. I like so much. Their offer was hilarious. It was 40% summer discount with 10$ to buy anything inside the hotel with breakfast all these things just are 71$. But now there's no offer like that😭😭😭... More 

Was this review helpful? Yes
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.... More 

Greensboro, North Carolina
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

I've stayed in numerous hotels in many countries and I rank Mercure Hotel among the best. We were welcomed and attended by warm, friendly and professional staff throughout our stay. Mercure reminded me of some of the Boutique Hotel experiences that I've had. Our room was comfortably appointed and we experienced prompt and attentive room service. All that I wanted... More 

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MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Guest, Thank you very much for the kind comments following your recent stay at Mercure Gold Hotel in Dubai. We appreciate sharing your positive experience as we could read that you enjoyed the friendly service of our employees. The Roof Top is a new venue with live cooking in a lounge atmosphere and as you mentioned a great view... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel, Sherbaz, Chams,Ganesh & Mohamad the hotel staff welcomed us warmly each time I visited.. Its a great stay. Rooms neat and clean. And the staff are at our service all the time. Great food as well.

Was this review helpful? Yes 1
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, I would like to thank you very much for your comments and appreciation regarding your stay at the Mercure Gold Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular with Sherbaz, Chams,Ganesh & Mohamad. I am sure that this feedback will serve as an encouragement to... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

All was fine until I met the Restaurant supervisor, who was unfriendly, unhelpful and careless. That’s way the restaurant was disserted and not a single customer. I asked to change AED100 note, the answer NO, why should I do it. Even though plenty of change were available in the till.

Was this review helpful? Yes 2
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, I would like to thank you for your comments about your experience at Mercure Gold Hotel and would like to repeat our sincere apologizes if any inconvenience caused in the restaurant for money exchange. I am sure that we could have indeed resolve your request in a better way and this example will provide us one opportunity to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

i stayed to many times at mercure hotel and in general the hotel its one of the best hotel rooms , the main restaurant amazing foods staff very profitional and friendly specialy chams in reception always helping im always enjoying my stay and ill be back for sure .

Was this review helpful? Yes
MGHD, Executive Assistant Manager at Mercure Gold Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Gold Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of us to continuously improve the quality of our services. We thank... More 

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