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All 478 Dubai hotels

Mercure Gold Hotel

4.0 of 5 Hotel   |   Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
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Ranked #159 of 478 Hotels in Dubai
A recent review
4 of 5 stars reviewed 6 days ago
Harvey0010 London, United Kingdom
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443 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked online months in advance at a cracking price and knew it was not close to any of the tourist sights or Metro yet is so easy and fast to take a taxi to any of them. In fact, was off-season as really hot and during Ramadan - hotel not packed. Service by staff was always pleasant and helpful. Hotel... More

Was this review helpful? Yes 1
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The rooms are too good for this price range in Dubai. Customer service is excellent and the staff would go out of the way to make your experience better. I have stayed in many high end hotels in multiple countries and would rate this hotel one notch above its official rating specially because of its customer service.

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mr. Ravikwal, Thank you very much for selecting Mercure Gold Hotel, Dubai and sharing your experience with other travelers. We are pleased to hear the positive comments about our employees and the service provided and your feedback has been shared with the entire team. It will be our pleasure to welcome you again at Mercure Gold Hotel. With kind... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The Mercure Gold is exceptional value. The room was lovely and clean. The beds were very comfortable. We slept like logs! We can't fault anything...Harshad, the concierge, was incredibly helpful and friendly. Nothing was too much trouble! Would definitely recommend!

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mr. Scott, We appreciate your comments which are an encouragement for the team to continue working on the guest satisfaction. We are glad to hear that you enjoyed your stay and felt relaxed. We would be pleased to welcome you again in the near future. With kind regards, S. Drewitz General Manager More

Adelaide, Australia
Top Contributor
97 reviews 97 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights as a stop over, as our plane arrived very early that morning however after a short walk around the area they were able to allow us access to our room by 8.30am which was excellent. The hotel is nice as are the staff, their breakfast is good and the room was also spacious, clean and well... More

Was this review helpful? Yes 4
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mr. Jason, We are happy to know that you have enjoyed your stay at Mercure Gold Hotel, Dubai. Your feedback helps us to enhance our services. We are pleased to read that you enjoyed your time with us. It will be our pleasure to welcome you again. With kind regards, S. Drewitz General Manager More

Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at a Mercure earlier, and at other Accord chain hotels, but this one turned out to be an unpleasant surprise. The room we were shown to was stuffy and a had strong smell to it. After bringing it to the receptionist's attention we were shown to another room, which too had a strong smell, but this time of... More

Was this review helpful? Yes 3
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Ms. Jyoti, Thank you for sharing your comments on trip advisor. We like to sincerely apologize for the inconvenience during your stay which does not reflect on our usual standards. Your comments will help us continue improving services where needed as it our tradition to focus on what really matters to our guests. It will be our pleasure if... More

Cairns, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are some outstanding attributes to this hotel. The staff are amazing. Helpful,prompt,efficient and friendly. The room, very comfortable, spacious even a large writing desk. Beds and pillows luscious and large. Bathroom grand with every need catered for. Restaurant is large with great service and great food. Nothing is to much trouble in this hotel. Thank you to great staff!!... More

Was this review helpful? Yes 2
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mr Robert, Thank you for taking the time out to write a review on Trip Advisor further to your experience at Mercure Gold Hotel, Dubai. Your feedback has been shared with the entire team at the hotel and they are delighted to know that you have enjoyed your stay. It will be our pleasure to welcome you again at... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Mercure hotel is my first choice in Dubai. Accorhotel chain of hotels is unique among international hotel chains for its superior service and unmatched promotions. The client satisfaction is on top of the priority of all employees. I recommend strongly this hotel for families, couples and solo travellers. As well I recommend it for business and leisure visits.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Guest, Thank you for considering us as your first choice in Dubai. We appreciate your feedback about client satisfaction and would be glad to welcome you again at Mercure Gold Hotel. With kind regards, S. Drewitz General Manager More

Salwá, Al Kuwayt, Kuwait
Top Contributor
58 reviews 58 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed in Mercure Gold Hotel Bur Dubai for 2 nights during August 2014, i found this place by coincidence over the internet. Also it's off the major roads somehow but the hotel is ideally located in Bur Dubai on the main Al-Mina Road with very easy access to Sheikh Zayed Road and Jumairah roads. The hotel's area is... More

Was this review helpful? Yes 4
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mr. Samer, Greetings from Mercure Gold Hotel. Thank you very much for your detailed and positive feedback. We appreciate your comment and glad to know that you enjoyed your stay with us. Kindly be informed that for Standard and Superior rooms, additional amenities such as shaving kit, bathrobes and slippers are available upon request. It would be our pleasure... More

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Additional Information about Mercure Gold Hotel

Address: Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Hotel 4*
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