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All 497 Dubai hotels

Mercure Gold Hotel

4.0 of 5 Hotel   |   Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
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Mercure Gold Hotel
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Ranked #196 of 497 Hotels in Dubai
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549 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars NEW

The Hotel is great this wasn't my first stay but the problem was with the staff and with the accuracy of the reservation. When we arrived our rooms were not prepared, and the reception employee (I think his name was Ismael) was not professional (flirting with guests) and he did not gave us our rooms until the other employee Mosa... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel 3-4 years ago with friends and was very nice. This time round from the offset, the foreign lady at the help deak (Eastern European looking) was just the moodiest looking person you can imagine. She looked as thought she never wanted to be there in the first place and her attitude and rudeness and looking... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

well, the hotel should be rated 3 stars not 4,, i did online check-in for faster check-in when i arrived but was not as fast as i thought,, it was longer than my friend who checked-in next morning. the paper was not ready at all!!! my reservation comes with a welcome gift on arrival but i had to ask for... More 

Was this review helpful? Yes 1
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I have used this hotel before and find it fine for my needs as a business visitor in Dubai. The rooms are well appointed and large. Views not great though. They have recently added a dining area by the pool. The trouble with this is the noise till late at night. I did reserve several months prior to my trip... More 

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MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Mikebutton1977, Thank you very much for selecting our hotel. We appreciate the kind comments about your stay and we are pleased to read that you enjoyed the service and facilities. On the other hand we like to apologize that we were unable to provide the non-smoking room during the high occupancy period but will definitely try our best to... More 

Kingston-upon-Hull, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there 2 night after a cruise 30jan / 1feb. Room ok but nothing special. Are there first night choice not good , food ok. Hotel not near over head rail, had to go by taxi everywhere. Be careful if white taxis they do charge a lot compared with other cream taxis. But cream taxi a cheap. Staff at the... More 

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Hullcity999, Thank you very much for choosing Mercure Gold Hotel during your cruise trip over New Year. We appreciate the kind comments although we regret that you could not take advantage of our added values. To inform also other travelers, we offer a complimentary shuttle bus to the public beach and Dubai Mall for our guests’ convenience. The roof... More 

Edinburgh
1 review
2 of 5 stars Reviewed 1 week ago

Booked the hotel for a business client online which clearly stated wifi included on the confirmation email. The reception insisted on charging for wifi despite showing him the confirmation letter. Receptionist became defensive and rude and asked 'do you have a gun'? This is extremely inappropriate and unprofessional. Requested to speak to manager who diffuse the situation and offered the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear ferlynn22, We like to apologize about the inappropriate behavior you experienced and have already taking action that this won’t reoccur. During your visit to the reception, we trust that the Manager on Duty could solve the initial misunderstanding about the internet charge and has personally liaised with you without delay. We also regret that the request for a non... More 

Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

comfortable few days stay on business….friendly helpful staff & rooms comfortable for business stay - some rooms are noisy at night…. pleasant breakfast - easy to get a local taxi every morn & evening…

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Beverley C, We like to thank you for the kind review following your recent stay at Mercure Gold Hotel, Dubai. It is a pleasure to read that you enjoyed your stay during your business trip. We are looking forward to welcoming you back in the near future. With kind regards, S Drewitz General Manager More 

London, United Kingdom
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After reading some of the reviews, I wondered whether we'd made the right choice to stay here. Few pros and cons in no particular order: The service was good, although took a good while to check-in when we got there. We were promised a room a "lovely view", namely at the front of the building - promise not delivered. Didn't... More 

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Azzie87, Thank you for selecting Mercure Gold Hotel during your recent visit to Dubai. We like to apologize that we could not fully meet your expectation although we appreciate your kind comments about the friendliness of our team members. We hope to get the chance and welcome you back again in the near future. With kind regards, S Drewitz... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed morethan 4 months in mercure gold.. It's best hotel.specially the hotel staff and hospitality.There no much tasty indian items in breakfast 🍳. Hotel located in heart ♥ of dubai. Rooms are big and neat but low lighting.

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Ravi M, We like to thank you for the kind review during your recent stay over a longer period with us. It is a pleasure to read that you enjoyed your time at Mercure Gold Hotel, Dubai. We hope you had a pleasant journey and we are looking forward to welcoming you again in the near future. With kind... More 

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Additional Information about Mercure Gold Hotel

Address: Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Hotel 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Priceline, HostelBookers, Asiatravel.com Holdings, Hotels.com, ACCOR, Odigeo and Tingo so you can book your Mercure Gold Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#44 Best Value Hotel in Dubai
#138 Business Hotel in Dubai
#155 Luxury Hotel in Dubai

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