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All 493 Dubai hotels

Mercure Gold Hotel

4.0 of 5 Hotel   |   Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
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Mercure Gold Hotel
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Ranked #189 of 493 Hotels in Dubai
A recent review
4 of 5 stars reviewed 5 days ago
K0vi Baltimore
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531 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Hotel's location is in a strip mall of sorts. ATM and small grocery store are in the same complex as well as another hotel. Usually pretty easy to get a cab as the metro train is too far to walk too and thus use. Gym is nice, but quaint. So is the pool area which doubles as a lounge. Room... More 

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Guest, Thank you for staying with us and the review on tripadvisor. It’s a pleasure to read that you liked the hotel although would prefer a different location. Please note we offer a complimentary daily shuttle bus to the open beach as well as to Dubai Mall for our guest’s convenience. We hope to welcome you again at Mercure... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The management assured a reviewer months ago that they would solve the problem of music from the roof top bar intruding into the guest rooms. However, they have not, because we suffered the noise in our second floor room. At 0030 the Duty Manager said "I cannot turn down the music because people are in the bar drinking" but that... More 

Was this review helpful? Yes
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear 888Christopher888, First of all we like to sincerely apologize for the disruption during your stay with us. Indeed, the level of disturbance you experienced and response you received is not acceptable and not at all in line with our service culture. We have reviewed carefully the points to ensure that this will not repeat but appropriately handled in future.... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The location is not ideal for business, unless you are prepared to drive 30mins to one hour to get to your meeting. Altough, for leisure it's excellent. I had a room on Al Mina Road, which was actually more noisy than stardard, but i sleep in noisy situation anyways, so this wasn't an actual issue for me. The only real... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel, couple of restaurants and bars on it, good roof terrace with pool that turns in to a bar/club at night. Ok priced, staff all very helpful. Taxis always waiting outside. Not far from the City Sightseeing bus stop and you can buy tickets in the hotel. Not within walking distance of much, but taxis are cheap in dubai.... More 

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Chester
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice clean hotel. Rooms a good size but could do with more self catering facilities. Wifi should be available in rooms as you can only get it in the lobby-inconvenient. The location is slightly out of the way of everything but taxis are cheap. The restaurant manager is lovely and very helpful, always attentive and aware.

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riyadh
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

furniture is good , bathroom is very good , there is a disk for working , but no day light in the room (back room) ......too much time in check in ...good location near zayed road but far from airport the breakfast is poor with less varieties , there is a party every monday at sun set with free drinks... More 

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear hotbird1, Thank you very much for your visit and review on tripadvisor. We appreciate that you liked the room in general and also take the constructive comments into account. We hope to welcome you again in the near future. With kind regards, S Drewitz General Manager More 

Weiden
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at ten o'clock at night and were told, that our prepaid and confirmed room wasn't available due to "maintance issues". Later we found out, that this wasnt true and that it was a case of simple overbooking. Hotel is not able (or willing) to handle its room management correct. The front desk staff told us that they transfered... More 

Was this review helpful? Yes 2
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Thomas Z, First of all we like to sincerely apologize for the trouble you had to face during your visit last December. I was glad to have the opportunity to meet you personally the following day and expressed our deep regret that we had no other choice than to find an alternative hotel for the one night. Without going... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 days the first week in October 2014 with a girlfriend. Hotel was spotless, fantastic big shower and clean linen and towels every day, free water from the minibar everyday, hotel staff friendly and helpful, free wifi in the lobby only. Supermarket right next to the hotel, amazing variety of fruit. Close to the beach and to... More 

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MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear MissGB_91, Thank you for selecting Mercure Gold Hotel during your recent visit to Dubai. We appreciate your positive and also constructive comments as we regret the inconvenience while enquiring about intl. phone calls. We are looking forward to welcoming you back upon return to Dubai. With kind regards, S Drewitz General Manager More 

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was okay. The people were nice enough but I didn't get the warm and fuzzy feeling I like when I travel. The rooms were roomy, comfortable and clean. It was next door to a grocery store which was convenient for snacks. It was also next to a bank which was convenient for getting money from the ATM. However,... More 

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear Cynthia S, Thank you for staying with us and posting your review on tripadvisor. We appreciate your comments and are pleased that you liked our rooms. To respond in detail about some comments also in the interest of other travelers, kindly note that FaceTime is not available in UAE and Skype calls can experience a low sound quality, both... More 

Melbourne, Australia
Top Contributor
197 reviews 197 reviews
55 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived early morning from London so had to wait about an hour for access to our room, which was reasonable. Having had problems with our pick up hotel to airport on our earlier trip we needed to telephone and confirm our pick up so asked to make a phone call whilst waiting. .........the receptionist was most abrupt and said she... More 

Was this review helpful? Yes 1
MGHD, General Manager at Mercure Gold Hotel, responded to this review

Dear judybee, Thank you for selecting Mercure Gold Hotel during your recent visit to Dubai. We appreciate your constructive review which will help us to enhance our services. We are looking forward to welcoming you back in the near future. With kind regards, S Drewitz General Manager More 

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Additional Information about Mercure Gold Hotel

Address: Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Hotel 4*
Number of rooms: 184
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Hotel Style:
#33 Best Value Hotel in Dubai
#140 Business Hotel in Dubai
#149 Luxury Hotel in Dubai

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