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Suite Novotel Mall Of The Emirates

Travelers' Choice award winner
Hotel website
2A Street, Dubai 283825, United Arab Emirates
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Suite Novotel Mall Of The Emirates
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988 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Gurgaon
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the very onset , we knew it was going to be an awesome stay. The checkin was smooth and quick. We were taken to our family suite - a corner room that was smartly done. They've used the space to the max and provide 3 seperate washrooms - 1 of which is a powder room. Ample space for a... More 

Was this review helpful? Yes 1
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear Ms Pragati Thank you for choosing to stay with us and writing such a fantastic review about Suite Novotel Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind words... More 

sydney
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a nice 3 nights here. The room was nothing fancy but clean and comfortable. Staff were all friendly. Great breakfast laid on. Pool area is nice but need to be there early to get a sun lounger. There is also a small kids pool. There are small restaurants that are reasonable outside of hotel and Nandos is attached to... More 

Was this review helpful? Yes 1
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear scottie02, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay. I’m sure the rest of the... More 

Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Our room was not really a suite. In fact I think it was one of the smallest rooms I have ever stayed in. It was mostly clean but felt like it could have been more thoroughly cleaned. Breakfast was good value and complete. Not very easy access to Mall of the Emirates. In fact we ended up taking a taxi... More 

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear M L, Thank you for taking the time to provide us with feedback regarding your stay at Suite Novotel Mall of the Emirates Hotel. We value the opinion of our guests and we are truly disappointed to read that you were not entirely satisfied with your stay. Providing our guests with the best hospitality and service has always been... More 

Sydney, Australia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Room 201. Bathroom stunk of body odour and the shower recessed flooded all over the floor. Long term flooding had stained the tile grouting. We changed rooms to 329 and the flooding persisted but to a lesser degree. Poor shower design and very low hob allowed water to flow over. Restaurant staff were good especially Alaine who showed her love... More 

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear Harry S, Thank you for taking the time to provide us with feedback regarding your stay at Suite Novotel Mall of the Emirates Hotel. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your feedback concerning the room odour and bathroom respectively. The issues you faced have been addressed to the... More 

Paradise Point, Australia
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I picked this hotel firstly because of the good rate and location. Upon arrival I found the rooms were extremely big and the reception staff excellent. I had several meals including breakfast at the lobby cafe and they were very good. The staff there were also very good. The price was reasonable as well. I would not hesitate to stay... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear doraduck, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We cannot thank you enough for the praise and compliments on our services and we are even more delighted that you found our rates reasonable. At Suite Novotel we are fortunate to have... More 

Greater Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Very clean and very polite staff. 2 mins away from the mall if you go through Kaplinsky Hotel entrance ( only found this out accidentally) avoid going around the hotel. Two metro station in walking distance. Breakfast was good but expensive.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear 919ebbys, Thank you for taking the time to share your feedback regarding your recent stay at Suite Novotel Mall of the Emirates Hotel. We are glad to know that we touched on the many attributes that we trust make a guest's stay special i.e. location, polite staff, cleanliness and tasty meals. We have shared your comments and praise with... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Rooms large and well set out...staff friendly and very helpful...close to hop on hop off buses and mall. Only negative was crossing busy roads to get to the mall in the heat.we were led to believe there were underground walkways to the mall. Excellent value for money

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear tackallans, We very much appreciate your comments regarding your stay at the Suite Novotel Dubai Mall of the Emirates on TripAdvisor. It is always a pleasure to receive positive comments about staff helpfulness and friendliness. At Suite Novotel we are fortunate to have committed and well-seasoned associates who make every effort to deliver upon the high standards we have... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights in May, and were really impressed with the hotel. We stayed in a family suite room, with a king bed, a queen sofa bed in a separate curtained area (great for 2 x couples wanting a bit of privacy too), small TV area, that also doubled as a dining area, and 2 bathrooms, and... More 

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Thank you very much for taking time to share your experience and for having chosen to stay with us at Suite Novotel Mall of the Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay by touching on the many attributes that we trust make a guest's stay special i.e. location, friendly... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Hello, my name is Yvan from France.I have been coming to this hotel for many years. I recommend this hotel . Whatever the reason for your trip , business or vacation, you will have a very pleasant stay. The staff is very qualified and very nice .The wifi is very good quality. Rooms are very clean and spacious. Food is... More 

Was this review helpful? Yes
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review

Dear Mr. Yvan, Thank you for taking the time to provide us with feedback regarding your stays at Suite Novotel Mall of the Emirates Hotel. We also take this opportunity to thank you for your continuous patronage at Suite Novotel Mall of the Emirates Dubai and other Accor hotels as a valued Le Club member. We cannot thank you enough... More 

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