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City Seasons Hotel

Al Maktoum Road, Port Saeed, Deira | Airport Road, Dubai 182002, United Arab Emirates
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City Seasons Hotel
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City Seasons Hotel
City Seasons Hotel
City Seasons Hotel
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177 reviews from our community

Traveler rating
    46
    83
    39
    5
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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There are newer reviews for City Seasons Hotel
See the most recent reviews
Glasgow
Contributor
18 reviews 18 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 30, 2014

We stayed at this hotel for one night on the way to Australia on 7th June 2014. There were five of us in two rooms. When we arrived at Dubai airport a driver from the hotel was waiting to collect us and we were also dropped off at the airport the next day. We arrived at the hotel at 7am... More 

Was this review helpful? Yes 1
CSHDGM, Secretary to General Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service.... More 

Dar es Salaam, Tanzania
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 19, 2014

While checking in we were told to wait for 5 minutes but waited for half an hour after which the front desk staff came to us and said she was looking for us for quite a long time...... while she was the one who told us to WAIT and didn't see us at the WAITING AREA all that time. However... More 

Was this review helpful? Yes 3
CSHDGM, Secretary to General Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service.... More 

Mississauga, Ontario, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 28, 2014

Stayed at this hotel in January 2014 for almost two weeks. Many issues to deal with. Wifi not working, was offered a smoking floor despite clearly asking for non smoking. Manager Mr. Manu Madan kept low profile when asked to address the issues at hand. His solution was to relocate me to another floor which had a broken fridge. The... More 

Was this review helpful? Yes 3
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Guest, First of all let me Thank you for choosing City Seasons Hotel for your two weeks stay and it was pleasure meeting you and as you are aware we tried meeting your expectations on all occasion's. We hope that you will give us another opportunity to serve you. Kind regards Manu Madan General Manager City Seasons Hotel -... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 24, 2014

I loved the hotel itself and the room was very comfortable and spacious but the service in this hotel leaves a lot to be desired. While checking in we asked the people at the front desk how long it would take to get to the tennis stadium from the hotel and we were told 25-30 minutes. I thought this answer... More 

Was this review helpful? Yes 2
CSHDGM, Secretary to GM at City Seasons Hotel, responded to this review

Dear Guest Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. Your feedback has been informed to the respective department and we deeply apologize for the inconvenience caused to you during your stay, however we do appreciate the feedback as we take this very constructively to improve our services to all our... More 

Hamilton, NZ
Top Contributor
83 reviews 83 reviews
45 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 14, 2014

The bedroom was large and the Hotel was in a good location. Not only is it fairly close to the airport but is walking distance (two blocks) to a really good shopping mall. The bedroom is a good size with good furniture. There is a good desk and good seating in the bedroom. The TV had lots of English TV... More 

Was this review helpful? Yes
CSHDGM, Public Relations Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences on tripadvisor.com. We are delighted to know that you enjoyed your stay with us. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be of... More 

Victoria
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 14, 2014

The hotel knew we were arriving at 6am, I had booked the previous night so we could use the room straight away and I emailed them twice beforehand. We arrive and they have taken the previous night out of my Visa, which I told them I wasn't happy about. The room was large, clean and very nice. There was a... More 

Was this review helpful? Yes
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Guest, thank you for your valuable feedback which is highly appreciated kindly be assured that corrective action has been taken and necessary information update has been discussed with all staff concerned. We sincerely hope that you will give us another opportunity to serve you again. Thank you & Kind Regards Manu Madan General Manager More 

Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

It was my first time to experience the Hotel all what i can say ... It is very nice services and location the staff helpful they respond to my requests fast... breakfast very nice and the staff there work very hard

Was this review helpful? Yes 2
CSHDGM, Public Relations Manager at City Seasons Hotel, responded to this review

Dear Guest, Thank you for sharing your experiences on tripadvisor.com. We are delighted to know that you enjoyed your stay with us. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be of... More 

Salmiyah, Kuwait
1 review
5 of 5 stars Reviewed April 22, 2014

Dear City Season Management, It was pleasure staying in your hotel . I would like to thank you for all your support & understanding and fulfilling my requirement. Your staff is amazing in providing services rather best services to the customers, I loved my stay with you all. This was my second stay with your hotel.

Was this review helpful? Yes
CSHDGM, Public Relations Manager at City Seasons Hotel, responded to this review

Dear Guest, Thank you for sharing your experiences on tripadvisor.com. We are delighted to know that you enjoyed your stay with us. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be of... More 

Syria, Virginia
1 review
5 of 5 stars Reviewed April 21, 2014

I feel like home with my family especially Mr. NADER who use to book for us always and wish you all the best ..restaurant service very excellent I love the food Staff they call me by name in the restaurant feeling happy Thank you city seasons

Was this review helpful? Yes
CSHDGM, Public Relations Manager at City Seasons Hotel, responded to this review

Dear Guest, Thank you for sharing your experiences on tripadvisor.com. We are delighted to know that you enjoyed your stay with us. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be of... More 

tehran
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 17, 2014

we was there at April, nice lobby , warm and helpful staffs. average breakfast buffet. our room located in 3th floor , good view , large room , but not clean ... specially carpet need to renew. bathroom need too deep cleaning. 1 km from deira city center.

Was this review helpful? Yes
CSHDGM, Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences on trip advisor. We are delighted to know that you enjoyed your stay with us. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be... More 

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