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All 478 Dubai hotels

City Seasons Hotel

4.0 of 5 Hotel   |   Al Maktoum Road, Port Saeed, Deira | Airport Road, Dubai 182002, United Arab Emirates
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City Seasons Hotel
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Ranked #199 of 478 Hotels in Dubai
A recent review
5 of 5 stars reviewed 1 week ago
Fatimah A
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125 reviews from our community

Traveler rating
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    57
    31
    4
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I was happy that they were able to hold my luggage when I arrived at midday, two hours prior to check-in. However, when I returned to check in at 2.30 pm, the room was not ready which was disappointing. It took a further hour to get the room ready whilst I waited in the reception with not so much as... More

Was this review helpful? Yes 1
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to inform us about your recent experience in our hotel, and first of all I would like to extend our sincere apologies for the shortcomings you experienced during your last stay at City Seasons Dubai. Although it is international practice that check-in time is at 2.00 pm, we always... More

Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 10 days in January. I loved the room. The staff were friendly and helpful especially the door man. The distance from the Deira mall and other small shops is fantastic. We would often just take walks to the mall or the surroundings. It was quiet, the hotel itself is boring. TV has limited channels etc .... More

Was this review helpful? Yes
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Fatimah A, Thank you very much for taking the time to share with us your experience relative to your recent stay at the City Seasons Hotel Dubai, we are very pleased to hear your positive feedback regarding our employees friendliness and the service you received. Your comments shows us that our training and communication programs are yielding positive results... More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got a warm welcome and thought the staff were good but we had a couple of issues that the staff didn't manage to sort despite being asked several times like accessing our balcony. Room was comfortable and clean and we were given an upgrade to a deluxe room which was fantastic for the price we paid. We didn't eat... More

Was this review helpful? Yes 1
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Mr Matthew A Thank you very much for taking to time to inform us about your recent experience at the City Seasons Dubai, we really appreciate your comments and we are pleased to hear about the warm welcome you received from our employees, certainly we will pass on your positive comments to our team which will further motivate them... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

Every thing in this hotel was great. Free WIFI,food .... close to metro station. Malls like city center and green house and day to day. Ramadan isn't good time to have fun in dubai. Hotel was included breakfast and lunch. Thanks for all

Was this review helpful? Yes 3
CSHDGM, GM Secretary at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service. We look forward... More

Tehran, Iran
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 27, 2014

It was great for who is going to shop, and want to eat iranian dishes. Breakfast and lunch was exellent, there is an iraninan chief here. the rooms was very big and clean. Hotels is near citycenter( 5 min walking) and Airport (10 min by Metro). there is many shoping center around hotel( like DAY to DAy and Green Haus).... More

Was this review helpful? Yes 5
CSHDGM, GM Secretary at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service. We look forward... More

Iran
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 25, 2014

This hotel is good but not excellent,when i was in this hotel i always went out abd come back there just for eating lunch because hotel was so boring and didn t have a good place for relaxing like pool or garden.but this hotel was very clean and had normal food ,not very good not very bad.if you want to... More

Was this review helpful? Yes 2
Northridge, CA
Top Contributor
60 reviews 60 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 30, 2014

In traveling to Dubai I was looking for a good hotel without spending a large amount of money. After some research I picked the City Seasons Hotel. It's not opulent, but there is nothing wrong with this place. It's extremely close to the airport, so taking a taxi to and from the airport is very inexpensive. It's only a five... More

Was this review helpful? Yes 2
CSHDGM, Secretary to General Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service.... More

Glasgow
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 30, 2014

We stayed at this hotel for one night on the way to Australia on 7th June 2014. There were five of us in two rooms. When we arrived at Dubai airport a driver from the hotel was waiting to collect us and we were also dropped off at the airport the next day. We arrived at the hotel at 7am... More

Was this review helpful? Yes 1
CSHDGM, Secretary to General Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service.... More

Dar es Salaam, Tanzania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 19, 2014

While checking in we were told to wait for 5 minutes but waited for half an hour after which the front desk staff came to us and said she was looking for us for quite a long time...... while she was the one who told us to WAIT and didn't see us at the WAITING AREA all that time. However... More

Was this review helpful? Yes 3
CSHDGM, Secretary to General Manager at City Seasons Hotel, responded to this review

Dear Guest Thank you for sharing your experiences. We are delighted to know that you are happy with our services. Your comment highlighting the excellent staff and warmth of the service you received captures the very essence of our brand of hospitality and this is something we strive to consistently uphold. It was our privilege to be at your service.... More

Mississauga, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 28, 2014

Stayed at this hotel in January 2014 for almost two weeks. Many issues to deal with. Wifi not working, was offered a smoking floor despite clearly asking for non smoking. Manager Mr. Manu Madan kept low profile when asked to address the issues at hand. His solution was to relocate me to another floor which had a broken fridge. The... More

Was this review helpful? Yes 3
CSHDGM, General Manager at City Seasons Hotel, responded to this review

Dear Guest, First of all let me Thank you for choosing City Seasons Hotel for your two weeks stay and it was pleasure meeting you and as you are aware we tried meeting your expectations on all occasion's. We hope that you will give us another opportunity to serve you. Kind regards Manu Madan General Manager City Seasons Hotel -... More

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Additional Information about City Seasons Hotel

Address: Al Maktoum Road, Port Saeed, Deira | Airport Road, Dubai 182002, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — City Seasons Hotel 4*
Number of rooms: 180
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