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TIME Topaz Hotel Apartments

Al Barsha, Facing Mall of the Emirates | PO Box 283 436, Dubai 283436, United Arab Emirates
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1 room 1 adult
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TIME Topaz Hotel Apartments
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38 Reviews from our TripAdvisor Community

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London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

stayed in one bed apartment ...very dirty property..dirty rooms, smelly carpets, torn mattresses..probably council flats would be much better mostly front office staff not on the desk....stayed for 6 nights and seldom saw the staff at the reception.. we arrived around 2 pm but room was not ready..and no one was on the front desk...the security guard was trying to... More 

Helpful?
Thank puneet2016
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to share your feedback. We regret the inconvenience that have occurred, I will make sure to take immediate action to ensure that this will not happen again. We hope to see you again. Kind Regards, Mohamed Eldeeb General Manager More 

Jeddah, Saudi Arabia
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

it is not my first time in Dubai and it would never the last m but in this hotel for sure I would never care to come back to nor recommend to friends , due to fact this hotel needs a lot of work and renovation , old furniture , very dirty floors , windows are not sound proof if... More 

Helpful?
Thank Jabir A
Salt Lake City, Utah
1 review
4 of 5 stars Reviewed December 26, 2015

In general, the property and accommodations were quite adequate. Located across the street from the Mall of the Emirates and near Metro transit. Staff was friendly, professional and very helpful. Would consider again for a future visit.

Helpful?
Thank Jasen L
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Mr. Jasen, Thank you taking the time to share with us your comments, we are glad to know that you enjoyed our services, facilities and mostly our prominent location nearby Mall of the Emirates . Look forward to see you again on your next visit. Kind regards, Mohamed Eldeeb General Manager More 

Johannesburg, South Africa
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 24, 2015 via mobile

Stayed at Time Topaz hotel apartments over Christmas and New Year 2015/2016. 2 bedroom apartment. The good news is that the apartment rooms are very spacious but Kitchen is basic with a few items missing, like a tea towel for example. Only 3 glasses! No soap provided. Still, it's clean and functional. TV is diabolical .. Only 3 or so... More 

Helpful?
Thank Mark R
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Mr. Mark, Appreciate the time taken to share with us your feedback. We are glad that you enjoyed your stay over Christmas and New Year’s period and took pleasure in our services, facilities and the close proximity to Mall of the Emirates. I will make sure to share your comments with the team. Look forward to see you again... More 

Quezon Province, Philippines
1 review
5 of 5 stars Reviewed December 5, 2015

Our stay at Time Topaz for 11 nights was truly relaxing. All the staff were helpful! Special thanks to Tracy (hotel receptionist) for always wearing a smile and for being so polite. We appreciate Jenny ( housekeeping) for her hard work of everyday cleaning the room and toilets that made our stay so comfortable and relaxing! Highly recommended😀😀😀👍🏻👍🏻👍🏻!

Helpful?
Thank Joan Diana D
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Ms. Joan, Thank you for your review and recommending us on Trip Advisor. I am pleased to know that you had a relaxed, happy and contented 11 nights stay with us. Your comments have been shared to Tracy and Jenny and they are happy about it. We look forward to welcoming you again. Kind regards, Mohamed Eldeeb General Manager More 

The Hague, The Netherlands
Level Contributor
194 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed December 4, 2015

Since the Time Opal Hotel that we had booked was full, we were transferred to the Time Topaz Hotel behind the Mall of the Emirates. The location was great. We just had to cross the street to reach the mall and could walk through the air-conditioned to the metro. The two bedroom apartment was spacious and clean enough. The bed... More 

Helpful?
Thank Will de d
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Mr. Will, Thank you for taking time to share your feedback. I am delighted to know that you had an enjoyable experience with us and pleased to hear that our helpful and friendly team made your stay more memorable. We are sorry we fell short on your satisfaction with regards to the tea towel, sauna and the maintenance at... More 

Ho Chi Minh City, Vietnam
1 review
4 of 5 stars Reviewed August 20, 2015

As a family of 5 we stayed there for 1 month in July/August in a 2 bedroom apartment The location was fabulous with plenty of restaurants close by. Mall of the Emirates is just across the road, with a huge Carrefour. The apartment was spacious and comfortable with all the necessary equipment, however, the saucepans were well used and not... More 

Helpful?
Thank Mols69
TIME_Hotel, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review following your one month stay with us. It is certainly a delight to know that you are impressed with the convenient location, the spacious and comfortable Apartments, great WiFi, in addition to the friendliness and helpfulness of our Team members. On the other hand, we apologize we... More 

1 review
4 of 5 stars Reviewed June 1, 2015 via mobile

I had a good experienced here, I enjoyed staying and the staff are so friendly and approachable. Thumbs up! 👍👍👍 Service is very good, they always let us know if we have concern or questions; Security is very strict. Good Job, very well done! Trusted.

Helpful?
Thank Edna M
TIME_Oak, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Ms. Edna, Thank you for taking time to write a review following your recent stay with us. We are delighted to hear that you enjoyed your stay and found our services up to your satisfaction and standards. Your positive comments will be shared with our Team, which will encourage them to maintain their effort and improve our quality of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Stayed one night in the suite very spacious rooms plus close to emirates mall is an add on option met the GM Mohamed Eldeeb quite a present personality helped me to guide the city tour and my future accommodation issue highly recommend this hotel apartment

Helpful?
Thank Dodi L
TIME_Oak, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Mr. Dodi, Thank you for taking time to share your experience on your recent stay with us and for recommending us at Trip Advisor. It is always a pleasure serving our Valued guests. We do take pride in catering to our guest's needs the best way we can. We look forward having you with us again in the near... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 4, 2015

To start with, our hotel room wasn't even ready when we reached so we decided to wait for an hour. But even after that it wasn't ready and when we asked for another room at a lower price they plainly refused. In the end, after a heated argument, we somehow managed to convince them though. The housekeeping was pathetic as... More 

Helpful?
1 Thank blackwidow2009
TIME_Oak, General Manager at TIME Topaz Hotel Apartments, responded to this review

Dear Valued Guest, Thank you for taking time to write your review.It is through our valuable customer’s feedback that we can maintain and most importantly improve the levels of our customer services that we aspire to provide. Please accept my sincere apologies for the inconvenience you had experienced during your recent stay with us . I have brought up the... More 

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