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Lotus Downtown Metro Hotel Apartments

38th Street | Omar Bin Khatab Road, opposite Union Metro Station, Deira, Dubai, United Arab Emirates
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Lotus Downtown Metro Hotel Apartments
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

We traveled from San Francisco to Dubai to celebrate our son's first birthday. We made a reservation online as the rates were unbeatable compared to other similar hotels. Our stay was pleasant and we thoroughly enjoyed. The hotel has a great choice of food for buffet and the staff were extremely polite, smiling and always willing to help. The hotel... More 

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Ms. Gayatri , Thank you for choosing to stay at the Lotus Downtown Metro Hotel Apartment and for taking the time to post a review here in TripAdvisor to share your positive and constructive feed back . All the points you have mentioned have been noted and shared to all our colleagues here . It is our pleasure that... More 

Getxo, Spain
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 3, 2014

Nice place, big apartment, budget and the cleaning was acceptable. Close to union square subway station, you can pick up both metro lines. Sometimes the reception workers were too busy, but they use to do their best.

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Bidaiaria. T The Lotus Downtown Metro Hotel Apartment team extends our most sincere gratitude for your positive comments about the staff, service and the facilities further to your recent stay with us. Our primary aim is guest satisfaction, and it is very rewarding to see that our guests enjoy their experience. My team and I takes pride in serving... More 

Chennai, Tamil Nadu, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

I stayed at Lotus Downtown Metro Hotel Apartments in May this year and our stay was amazing, the location is unbeatable it’s just across the main Metro station connecting both lines and also across the biggest shopping mall in Deira “Al Ghurair Shopping Mall” there is also a huge departmental store in the next building “Day to day centre” for... More 

Was this review helpful? Yes 2
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Ms Christina, B Thank you for choosing to stay at the Lotus Downtown Metro Hotel Apartment and for taking the time to post a review here in TripAdvisor to share your positive and constructive feed back . All the points you have mentioned have been noted and shared to all our colleagues here . It is our pleasure that... More 

Riyadh, Saudi Arabia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 1, 2014

Calling it grand as we stayed in Dubai for more than 10 days and everybody knows how pricey it is there ... Have stayed in this hotel during the entire time and was really glad we did ... Took a 2 bedroom apartment as we were a family with 3 kids ... Pool is always a plus factor and it's... More 

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Mr Ahlaimaal, Thank you for your excellent review .We certainly appreciate it it is always nice for us to read review like this .Which validate the fact that we have managed to create a memorable stay. Our pool attendant is very hospitable and we are happy they have contributed towards your stay . My team would be extremely delighted... More 

Manama, Bahrain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

I thank all the staff in this hotel, I've had a wonderful one room apartment , Its very clean & big . It’s really the best hotel I stayed in Dubai , they have good communication with the guests , I received a confirmation email after my booking form booking .com . I request for Airport Transport (From Airport to... More 

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Mr Khalilaradi, Thank you for choosing Lotus Downtown Metro Hotel Apartment as your preferred accommodation in Dubai. And for the time you have taken to post your comments on TripAdvisor it was a pleasure to read your wonderful review about your stay . .. i and my team are happy to note that you had a wonderful experience. It... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2014

Lotus Apartment- Union Area. Hi, It was great choice, the master bedroom was totally good and elegant with separate close door kitchenette, sofa was in a right position, as well as the other double bedroom but the staff service needs to be improved. Over-all it was excellent stay in your hotel apartment. God Bless. Thanks and Best Regards Jane

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Jane, We thank you for your review about our property and Spacious room. we regret the inconvenience caused to you during your stay due to the service standard. We have looked in to the matter and have approached the same with corrective measures to see it does not happen again . We constantly work towards providing our guest s... More 

Abuja, Nigeria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 13, 2014

The services include good room service, maintenance to fix the air condition and cab to the airport when I was leaving, is not a bad experience at all. The rooms were ok, clean and comfortable; thanks to the room service crew. Concerning the location close to a shopping mall, metro station and the Deira market makes it great.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Mr Abdullawal, Thank you for giving us an opportunity to be of service to you during your visit to Dubai .. The team and I are grateful for your time taken in posting your feedback on TripAdvisor. We are happy to note that you had a wonderful experience. It is our endeavor to provide our guest with the highest... More 

Kabul, Afghanistan
1 review
4 of 5 stars Reviewed June 13, 2014

The Hotel apartment is in good and central location to start a visit to various parts of the city. A taxi service at the door step of the hotel available but not with a normal metered cost ,it seems negotiable. I hate the daily confrontation at the door with so called taxi drivers who asks you ( pressure you) where... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Mr Chanyalew, Thank you for sharing your comments. I am glad that you had a pleasant stay. . We have noted your positive feedback about our fantastic location.While I regret to know that you were extremely dissatisfied on Taxi services . (Meter Taxi) My team and I take pride in helping our guests enjoy well deserved time off for... More 

Sydney
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 8, 2014

We arrived around midnight to discover we had been upgraded to a massive two bedroom apartment. Liked the decorative touches to reflect the location, but there were a couple of little glitches like lamp and phone in main bedroom not working. Very clean but rooms (especially carpet) a bit dated and would benefit from refreshing. Even though we booked through... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Ms Linda Greetings from Lotus Downtown Metro Apartment Dubai!! Thank you for taking your time to write a reply and for the observations. We regret to learn that your experience at the hotel was not a memorable one . Our sincere apologies for not having met your expectations. We have taken note of all the issues put forward by... More 

Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 7, 2014

This has to be one of the most dreadful hotel stays that I've ever experienced. We selected this hotel because of the proximity to the airport; next time I'll chance the traffic and stay downtown Dubai. For starters, the hotel is in a dodgy area which can be very off putting for visitors. Secondly, the receptionists were rude and disrespectful,... More 

Was this review helpful? Yes
Lotus Downtown ... D, Front Office Manager at Lotus Downtown Metro Hotel Apartments, responded to this review

Dear Dr Regina, First and for most i would like to apologize for the inconvenience caused to you with regards to the Front Office and House keeping services. It is only through candid, constructive feedback that we can strive to better our product and refine our services. We have taken note of all the issues put forward by you your... More 

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