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Copthorne Hotel Dubai

Port Saeed Road | 34 Street, 8; Deira, Dubai 119311, United Arab Emirates
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Copthorne Hotel Dubai
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328 Reviews from our TripAdvisor Community

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Austin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I booked a room during the High Season requested a non smoking room, and quite room on the city side. When I arrived the Clerk suggested 2 other rooms that would be more quiet. The City side has a Mosque next to it. The Creek side has a view if you are over by the pool, you can not hear... More 

Helpful?
1 Thank Owen D
Knaresborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very friendly hotel but getting a little tired. A little out of the hub and not as I thought on the creek Would not pay for a creek view room as you can only just see It if you are not short sighted The young room cleaning boy was very nice did a really good job and looked after us... More 

Review collected in partnership with this hotel

Helpful?
Thank sheila5654
Kuwait
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed in this hotel several times because lot of reasons. It is family friendly hotel, you will only find families staying there, no bachelors. It is very affordable if you eant big rooms or suites. I've stayed in the standard room, the suite, and the presedential suite which was the best. It had two rooms, one of them is... More 

Helpful?
1 Thank ahmad_alshatti
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear ahmad_alshatti, Thank you very much for your rating of us and the kind feedback from your recent stay with us. It is very pleasing to read our guests are enjoying the facilities, location and service provided at the Copthorne Hotel in Dubai and we will endeavour to continue this way. Thank you once again. Travel Well, Glenn Nobbs More 

Rochester, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On arrival the staff were very helpful and efficient and catered for our every need. The room we were allocated was surperb and catered for our every need. We are a couple with a young child and found the hotel very family orientated. Breakfast was adequate and reasonably priced. Room service was efficient. The swimming pool area was fantastic coupled... More 

Helpful?
1 Thank rosie462
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

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Bucharest, Romania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The rooms are very dirty. The toilets even worse, full of hair, looks like nobody clean up after previous guests. Strange smell on the hall and food smell in the room. I wouldn't recommend this hotel to anybody.

Review collected in partnership with this hotel

Helpful?
Thank BogdanBgd
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear BogdanBgd, Thank you for the review, and I am very sorry to read that your stay fell well short of your expectations. Your points have been noted and reviewed internally, addressed with the relevant team leaders for rectification. I know it is no consolation for your stay, however I sincerely believe this experience is an exception and not the... More 

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Bergen, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

We had a really GOOD and Very Nice stay at this Hotel in october 2015! The Staff were very friendly and ESPECIALLY OUR ROOM CLEANER ALI DID AN EXELLENT JOB!!! He made a big surprice for me on my birthday! Decorated our rom very Nice. I also had a Nice and very Good birthday cake from the exellent Hotel kitchen!... More 

Helpful?
1 Thank Gro S
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear Gro S, Many thanks for your positive review and appreciation for the team! Thank you for your comments, I am really proud to see how much you enjoyed your stay, our colleagues, their personal touch and the facilities. I look forward to sharing your review with everyone here in the Hotel, and we look forward to welcoming you again.... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed December 30, 2015

The hotel staff was very pleasant. The facilities were nice. The service was good. I would consider staying again because of the great staff to include the spa, tours, concierge, and reception. I would especially like to recognize the kitchen staff and dining room staff for an excellent meal and great service.

Review collected in partnership with this hotel

Helpful?
Thank stevencarter1906
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear Stevencarter1906, Thank you very much for submitting your review on TripAdvisor. I look forward to sharing your kind words with our team as this feedback serves as a great motivator for them. We are all pleased you enjoyed your stay and do hope we will have the pleasure of welcoming you again soon. Travel Well Glenn Nobbs More 

1 review
5 of 5 stars Reviewed December 26, 2015 via mobile

It was such great experience , the hotel Managment and staff showed a high level of care and interest in making my son birthday as lively event is it was, thanks for all of you Copthorne Hotel Family , again this place always keep me feel like home ,

Helpful?
Thank Mamoun A
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear Mamoun A, Many thanks for your kind review of your stay experience with the family. I feel very proud of the team reading that you enjoyed the stay so much, and I look forward to sharing your compliments with them. I firmly believe that all Hotels can have great 'hardware' (furniture, restaurants etc), however it is the software (the... More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2015 via mobile

Very good location. 5 mins walk to Deira City Centre metro. Bus stops are nearby. Plenty of buses to numerous locations in Dubai. Checked in by Yolanda. Kudos to her for her exceptional customer service.

Helpful?
2 Thank emmeister
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear emmeister. Thank you for taking the time to submit your review. The team and I appreciate your feedback and are very happy to read that you enjoyed your stay. I also look forward to sharing your feedback personally with Yadunara for her level of service you enjoyed. Thank you once again, we hope to have the opportunity to welcome... More 

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 16, 2015

Trying to talk to their guest and when ever you call to their hotline or customer care they don't understand the urgency. Also the way they respond to customers is VERY VERY BAD. Looks like they do not want to talk their guests.

Helpful?
1 Thank Hari V
CHD_DXB, General Manager at Copthorne Hotel Dubai, responded to this review

Dear Hari V, Thank you for taking the time to submit your feedback and I appreciate your patience for my reply. I am very sorry to read that you felt we fell well short of your stay experience with us. I have had the matter investigated and addressed with the relevant team member, and believe that there was certainly some... More 

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