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Sofitel Dubai The Palm Resort & Spa

#36 of 500 Hotels in Dubai
Certificate of Excellence
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The Palm Jumeirah | East Crescent road 55558, Dubai, United Arab Emirates
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Sofitel Dubai The Palm Resort & Spa
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Sofitel Dubai The Palm Resort & Spa
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1,346 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Very good infrastructure. Everyone obsessed with providing a top of the scale service. Very good rooms, well decorated and maintained. Food in ample variety except pool/beach bar. Half board menu slightly narrow, but good quality in the specialty restaurants.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Living in Dubai means we always try new hotel restaurants and pool areas. We love taking our visitors to the best places. So, we took a drive to Sofitel The palm in a mission to have lunch and check out the venues. First: the chaos outside the lobby was unbelievable. No one knew how to be organized. The valid parking... More 

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Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel is quite new as it turns 2 years next July and therefore the premises feel new. Hotel area itself is a bit complicated as it consists of 8 separate buildings. Being Accor hotels platinum members we were upgraded to a corner junior suite and were provided with the access to the Club Millesime in the 4th floor of the... More 

Was this review helpful? Yes 2
SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to review us on TripAdvisor ,we were very pleased to read about your experience following your stay at Sofitel The Palm. . It was a pleasure to read your comments, especially your kind words about Club Millesime and the efforts made by our staff to make your stay an enjoyable one.... More 

Mumbai
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We next spent two nights at The Sofitel Dubai The Palm Resort & Spa, a luxury 5-star hotel located on the Palm Jumeirah Island. Decorated in a Polynesian tropical theme, The Palm Resort has lush vertical garden walls, and its low-rise perspective creates an oasis of calm and tranquility. The resort only recently opened in July 2013 and has been... More 

Was this review helpful? Yes 5
SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear HardikSingh, Thank you for sharing your experience with everyone on TripAdvisor. We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Your compliments are very much appreciated and we look forward to welcoming you back again at Sofitel The Palm Dubai. Kind regards,... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Downsidw.When busy no seats around pools as the hotel still allows people to get up very early and place towels on seats and then not use them until noon it at all.Suggestion if you paid they may find you a seat!Also attention to detail not 5 star ie no chocolates left in room whereas others get chocolates.Not enough coffee in... More 

Was this review helpful? Yes 2
Belfast, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Working for few months in UEA, my friend and I decided to book for the weekend, one of the apartment of this hotel. It was simply amazing, they drove us to our building with a golf kart. All the services offer are simply excellent. It is a really peaceful and magic hotel with numerous swiming pools and nice restaurants. That... More 

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SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Sonia G, Thank you for taking the time to share your feedback on TripAdvisor following your stay with us last year. We are glad to read that you were able to experience and enjoy our products and services and you have left the hotel truly satisfied. We look forward to welcome you back soon for another enjoyable stay at... More 

Wasserbillig, Luxembourg
1 review
5 of 5 stars Reviewed 3 days ago NEW

By staying naturally friendly and helpful the staff makes this Hotel highly recommendable. For the rest it is perfect infrastructure, well managed with great food quality and variance. Great settings, architecture and ambiance. Go there it's perfect!

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SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear chrescht2015, Thank you for posting such a fantastic feedback on TripAdvisor following your recent stay with us! We are glad to know that you enjoyed your stay with us and everything was to your satisfaction, Highlighting the great food quality ,the resort's infrastructure and on top of that the superb level of service provided by our professional and friendly... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First of all; this hotel is absolutely amazing. To summarise: Book your stay and do not think twice - resort, grounds, rooms, staff, service, food are ALL five star!!! I've been here a week and do not want to leave, one of the best hotels I've ever stayed in! For detail: We stayed in one of the apartments facing the... More 

Was this review helpful? Yes 1
SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a detailed review on TripAdvisor following your recent stay with us. It was a pleasure to serve you and we are glad that you enjoyed your holiday and all of our products and services were up to your expectations. Your feedback will be shared with all of our... More 

Riyadh
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great resort for families during Spring time. Pools, private beach, food and restaurants are great. Spa is very classy. The lobby's details are very nice especially when you're having some coffee at the chocolate lounge.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear SultanM76, Thank you for staying at Sofitel The Palm Dubai and for your kind review on TripAdvisor. It was our great pleasure to look after you and serve you according to our high standards. We are pleased to read that you had a great time at our hotel and you enjoyed all of our facilities , products and services.... More 

Berlin, Germany
1 review
5 of 5 stars Reviewed 6 days ago NEW

i love this hotel ' it's very nice place There was also a good supply of toiletries which you would expect from a 5 star resort. After unpacking and a quick shower we decided to head out for an early evening meal but were disappointed to find out both the Asian and Steak restaurants were fully booked until 9.30pm. Due... More 

Was this review helpful? Yes
SofitelDxbPalm, Guest Experience and Quality Assurance Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear marc s, We are extremely delighted to read that you had A wonderful experience at Sofitel Dubai The Palm. We look forward to welcoming you back and being of your service in the very near future. Yours Sincerely, Guest Experience and Quality Assurance Team More 

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