Went half term week of October 09 with an 8 year old and 2 year old. Arrived Sat 24th with Virgin morning flght. Had to wait 2 hours for room. This is definately a five star hotel. The staff try very very hard but you can see they need more training, especially in the restaraunt where simple things like removing... more

We arrived for our 3rd consecutive October half term holiday at Dubai having previously stayed at the Jebel Ali Hotel - good and the Palm Tree Court - excellent but very expensive. Having three teenagers is not good for the wallet but all the kids enjoyed this break and particulaly the weather which was brilliant. The traffic was a great... more

Don't stay at the Westin if good food and service is important to you. The only competent member of staff at the check-in counter seemed to be the surly supervisor who thought she was doing us a favour by checking us in. If you go to Hunters restaurant (I wouldn't recommend it), stick to the Steak. We had the tasting... more

Having stayed at other Dubai 5* hotels the Westin doesn't compare. The location and complex are fine but what lets it down is poor service and food. From check in (advised room would be about an hour it was actually available after 2 hours but only when prompted) to check out (breakfast ordered for 6am for a 6:15 pick up... more

One of the most beautiful views in the Gulf. Fabulous room, spacious and well appt. Excellent service, terrific day spa (can't say enough about their staff). Multiple restaurants, great in room dining options or local restaurant lists. This was an unexpected stop on my trip and turned out to be the best hotel along the journey. Great prices and above... more

We had such a fantastic stay here that I don't know where to start. The hotel is located on the beachfront just after the road out to the palm and before the start of Jumeirah Beach Residence Walk (JBR) and the Marina. It is not a tower block hotel as so many of the hotels are and is quite original... more

Just spent a week at the Westin (12th to 19th). Arrived at the hotel at 08:00 and was offered a room on the 1st floor immediately or a higher floor if we wanted to wait. (we were not told about a lounge that we could have washed and changed in before a room was ready) so we went for the... more

If you love Dubai and love it for the serivce this is not the place for you. Staff clearly have had no training and therefore offer poor standars. Food was servied cold, late and some time not at all. The rooms and grounds are nice, but nothing could make up for the poor service. If you want to enjoy Dubai... more

Went for a short break with one other couple and the place was divine. Booked online for an offer than included all the Executive Club features and it was well worth it. Picked up from airport and arrived about 08:30 - escorted up to the dedicated executive check in and received fabulous service. Went in to the executive lounge and... more