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All 90 Jeddah hotels

Mercure Jeddah Al Hamra

3.0 of 5 Hotel   |   Alexandria Street | Al Ruwais District, Jeddah 21572, Saudi Arabia
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Mercure Jeddah Al Hamra
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31%
Ranked #19 of 90 hotels in Jeddah
A recent review
4 of 5 stars reviewed 4 days ago
Abdulmoez T Riyadh, Saudi Arabia
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  • Reviews (33)
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33 people have reviewed this hotel

Traveler rating
    5
    10
    14
    1
    3
See reviews for
2
Couples
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2
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Riyadh, Saudi Arabia
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had to travel to Jeddah for couple of hours for a business meeting. I choose to stay in Mercure Hotel. I really like the location of the hotel where it is near all governmental ministries & authorities. also it have an excellent location near a lot of restaurants & other shops around. the hotel room are so clean &... More

Was this review helpful? Yes
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I had reservation in this hotel tonight and i made a reservation for one room and one suit 2rooms. Unforchantlly, i ask for extra bellows and blanket and they refuse becouse they said they do not have then, i ask for baby crip and they answer the same. Prior to that i arrived to the hotel at 4pm and the... More

Was this review helpful? Yes
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir We appologize that the delay in checking in to your room was delayed and I can assure you that this situation is not at all typical of the standard you can expect of Mercure. We endeavour to have all our rooms ready for guest arrival; however, the late departure of previous guests can sometimes hinder the progress of... More

saudi arabia
Top Contributor
121 reviews 121 reviews
40 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is one year old. It is clean, tidy and quite. The bad thing about it is the service which was so lazy. The room was not made the second day. I asked for coffee and creamer bags more 4 times ( by phone and to the guest relation) with no response. The fifth tome they brought me some.... More

Was this review helpful? Yes 2
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that... More

Madrid, Spain
1 review
4 of 5 stars Reviewed June 25, 2014

I have been several times in Mercure Jeddah hotel since they opened in summer 2013. The hotel have a good location, rooms and food are nice and the staff is very helpful. Price/quality relationship. Good money value One of the cleanest hotels that i have visited in Saudi. Still they have some things to improve, it is new hotel, but... More

Was this review helpful? Yes
MTARCHOUN, Directeur général at Mercure Jeddah Al Hamra, responded to this review

Dear Guest. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and... More

Cosmopolitan
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 19, 2014

The Mercure surely does not live up to the mercure name...Its a one year old hotel that still trying. The people are willing enough but lack expertise..as is often the case in Saudi. Okay enough to stay in but beware..little knowledge of travel times to airport, 15 mins..then 30 mins then 1 hour all within the same conversation. The taxi... More

Was this review helpful? Yes
MTARCHOUN, Directeur général at Mercure Jeddah Al Hamra, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that may... More

Beirut, Lebanon
1 review
1 of 5 stars Reviewed June 11, 2014

Despite our company having a corporate account in that hotel and the hotel being in the famous le club accord chain, the following scenario has happened: Our HR has booked me a 3 night stay at the hotel for a business trip with airport pickup (stating that the plane arrives at 8:40 which is the standard time for flights arriving... More

Was this review helpful? Yes
MTARCHOUN, Directeur général at Mercure Jeddah Al Hamra, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that may... More

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 5, 2014

Its a new hotel located about 30mins from the airport. The rooms are spacious and nice. Everything you need is there. The only negative I can think of is that there is absolutely no view from the room. I did not venture much around the area but i did notice there was a small supermarket around the corner. Room service... More

Was this review helpful? Yes
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that may... More

Epsom
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 15, 2014

I booked the Mercure because of its location. As a single woman travelling in KSA I often get stuck in the hotel for long periods and thought I would choose one near the sea. But my room had no windows! I asked for a change and was told too full. The room was also on a smoking floor and had... More

Was this review helpful? Yes
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that... More

Manama, Bahrain
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 14, 2014

I was really looking forward to stay in this hotel during one of my frequent business trips to Jeddah and after reading all the positive reviews I kinda was convinced that's the place to stay. how wrong I was! for starters: I most probably got the worse room in the complete building that was situated right above the main entrance... More

Was this review helpful? Yes
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Team is available around the clock to assist our guests with any issue that... More

Cairo, Egypt
Top Contributor
152 reviews 152 reviews
25 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed April 21, 2014

This appears to be a recently renovated hotel located quite close to the Intercontinental and Crowne Plaza hotels. The rooms are very spacious, the beds quite large and the TVs huge. Service is ok, nothing to hold at fault but nothing remarkable either. Internet is blazingly fast, you can easily stream entire movies on HD quality. The main drawbacks are... More

Was this review helpful? Yes 2
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and... More

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Additional Information about Mercure Jeddah Al Hamra

Address: Alexandria Street | Al Ruwais District, Jeddah 21572, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Jeddah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Jeddah Al Hamra 3*
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 On the Beach Hotel in Jeddah
Hotel Class
Number of rooms
149

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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