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Holiday Inn Jeddah Al Salam

3.5 of 5
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King Khaled Street, Makkah Road | PO Box 6582, Jeddah 21452, Saudi Arabia
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Holiday Inn Jeddah Al Salam
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Ranked #20 of 102 Hotels in Jeddah
A recent review
4 of 5 stars reviewed 3 weeks ago
paulL6966UU Jeddah, Saudi Arabia
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237 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Having read several reviews I came expecting an average hotel, but was ready to give the Holiday Inn Jeddah Al Salam a chance to prove otherwise. We were met warmly and offered a glass of juice, which was a nice touch. Sadly that was the high point of my stay. Things deteriorated in a spectacular fashion from there. Firstly I... More 

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Jeddah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel for 6 weeks. This is an older hotel that is very well kept and superbly managed. They have held the same room for me most of the time. In my experience they really care for there patrons and do the best they can to accomodate their needs. The location is excellent; and also they... More 

Was this review helpful? Yes 2
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear paulL6966UU Thank you very much for sharing your reviews on your recent stay with us. I am very pleased and delighted to learn that you had a pleasant and wonderful experience during your recent stay with us. I will be truly glad to share your views with our team Please let us know when you plan to visit us... More 

Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed March 13, 2015

I stayed here from 1st March to 3rd March First the hotel is in the far end of town in the south so opposite the airport which was my mistake choosing it. However the rest were not mine As I arrived I couldn't find a place to park which I had been told is easily available. The entrance is quite... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Jeddah Al Salam, responded to this review

Dear Syed Azeem S, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith and would welcome... More 

London, United Kingdom
Top Contributor
141 reviews 141 reviews
100 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

You are guaranteed a good nights sleep and a hearty breakfast. The area is not the best in Jeddah but the Holiday Inn can save you money and you get great value for your spend. Ask for a room on the second floor? The service is very good and they go out of their way to look after you.

Was this review helpful? Yes 3
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear William C, Thank you for your valued comments. We are indeed delighted to receive your good feed back with regard to staying at our hotel . Again, thank you very much. If we can be of any further assistance, please do not hesitate to contact us. Meantime, we are looking forward to the pleasure of welcoming you at Holiday... More 

Mumbai (Bombay), India
Top Contributor
50 reviews 50 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 28, 2015

I have been there on a business trip & due to an exhibition ended up in this hotel. I normally have a very good opinion about Holiday Inn ,its services and they deliver value for money. But this trip was a classical example full confusion & bad service.The tariffs,breakfast inclusion,wi-fi coupons everything was jumbled.The rooms were also not upto mark.Somehow... More 

Was this review helpful? Yes 1
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear UtkarshLandekar, We would like to thank you for your valued feedback about your recent stay at our hotel and for sharing your experience with us, however we have shared your comment with the Team management along with the corrective actions have been taken. We do hope you will still consider Holiday Inn Jeddah Al Salam on your next visit.... More 

Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 22, 2015

Not the best holiday inn in the world, but the room service is ok, taxis are easy to come by, and the room rates are very good. It's a bit far from the expo centre though, about 30 mins, longer if rush hour.

Was this review helpful? Yes
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear Graz14, Thank you for the time taken to review us, we appreciate your kind comments Your feedback is valuable as it allows us to better the customer experience and we will indeed be sharing your words with our management We are looking forward to welcoming you back. Regards, Management More 

High Point, North Carolina
1 review
2 of 5 stars Reviewed February 11, 2015

I have travelled to many places, all over the world, and I have never rated one of them. I usually simply thank the staff for their service, verbally and with a monetary gesture of my appreciation. I am making an exception, in this case. The lobby is lovely. Facilities on the ground floor are nice. However, my room is in... More 

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Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us. Obviously we were alarmed and apologize concerning your experience We assure you that necessary measures have been put in place to address your concerns and hopefully welcome you back to the hotel in the right accommodation and experience at Holiday Inn Jeddah Al Salam Please... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 7, 2015

Rooms still have 80s era radio tv sets partly removed. Unlike turning the handles down to open the room door,you'll have to turn it upwards to open it. But strange. Bathroom fitting also couple of decades old. Although they claim 4start this doesn't even qualify for 2. The area is famous for vehicle spare parts and hand tools.so you won't... More 

Was this review helpful? Yes
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear Valued Guest, We would like to thank you for your valued feedback about your recent stay at our hotel and for sharing your experience with us, however we have shared your comment with the Team management along with the corrective actions have been taken. We do hope you will still consider Holiday Inn Jeddah Al Salam on your next... More 

London, United Kingdom
Top Contributor
161 reviews 161 reviews
108 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed January 20, 2015

Sorry but this is below par for a Holiday Inn. It is old, dated wallpaper is coming off the walls. Staff couldn't careless. Food is awful and had to be sent back 3 times and they still got it wrong. Outside the location is a disgrace. Price of the hotel taxi was a rip off. Room although large was dated... More 

Was this review helpful? Yes
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear Steve G, Thank you very much for your feedback regarding our property. It sounds like we fell below your expectations. It is unfortunate that you were not satisfied with the property and hotel facilities received during your stay. We appreciate your feedback as this is our best resource for improving guest services. We hope that you would give us... More 

Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 16, 2015

Lobby is pleasant to see, Staff very helpful and professional. Being a Platinum member of IHG group i was upgraded to one of the recently renovated rooms that were very spacious w a nice working area. Nice TV and very pleasant bed w very soft sheets and pillows. Bathroom fairly equipped w Elemis products and w a very good shower... More 

Was this review helpful? Yes
Ahmed Z, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review

Dear c_pissarra, Thank you very much for sharing your reviews on your recent stay with us. I am very pleased to know that you had a pleasant experience during your recent stay with us. I will be truly glad to share your views with our team and colleugues Please let us know when you plan to visit us again as... More 

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