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Satri House

Travelers' Choice award winner
57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos
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Satri House
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285 Reviews from our TripAdvisor Community

Traveler rating
    193
    63
    12
    12
    5
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45
159
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Satri House
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Hong Kong, China
Level Contributor
153 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
5 of 5 stars Reviewed March 8, 2015

For years I'm traveling around the world in search of the best hotel ever. But actually, what could define what we call "the best hotel"? Simply a place where you feel at home right away you arrive, a place full of charm where there is a strong atmosphere, a place where people are so nice, kind and helpful you can... More 

Was this review helpful? Yes 2
Lamphoune V, General Manager at Satri House, responded to this review

Dear RCBLHKG Hong Kong, China Thank you for selecting SATRI House for your recent stay in Luang Prabang and our gratitude for taking the time to write such a detailed and thorough review on Trip Advisor. To be one of your favorite hotels in the world (while you are looking for the best hotel ever!), is indeed an achievement and... More 

Brussels, Belgium
Level Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed March 8, 2015

A former palatial colonial residence, with several recent buildings added around the original dwelling, built in the same style. The property is decorated with museum quality artifacts; it is located in a pleasant garden with several pools and two swimming pools. The rooms are large and airy, the bathroom is modern (WC is separate), but a shower curtain would be... More 

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear Emile_Grom Brussels, Belgium Thank you for posting your feed-back on Trip Advisor following your recent visit to SATRI House Luang Prabang. It is very helpful and always appreciated. We are pleased to read that you have enjoyed your stay with us, particularly the spaciousness of our rooms and their comfort. We have taken good note of your comment related... More 

San Diego, California
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 2, 2015

We stayed for a week during the Chinese New Year holiday. It is a lovely hotel, about an easy 15 minute walk to the beginning of town, or use the hotel bikes to get around. Rooms were spacious, beds were comfortable, bathroom was clean. While not sparkling and shiny it definitely had character and was very private. However service toward... More 

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Lamphoune V, General Manager at Satri House, responded to this review

Dear EllenRZ61 San Diego, California Thank you for taking the time to write a review on Trip Advisor following your recent stay at SATRI House. It is very much appreciated since direct guest feed back is our best tool to fix potential mistakes. We are happy to read that, generally, you have enjoyed your stay with us with the exception... More 

San Francisco, California
1 review
5 of 5 stars Reviewed March 2, 2015

I ended up getting a room for 3 nights at Satri house at the last minute. The service is phenomenal in terms of the timing as well as the attention to detail. You can either be left alone or be taken care of quite well during any part of the day. Everyone has a smile on their faces at all... More 

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Lamphoune V, General Manager at Satri House, responded to this review

Dear Pico S San Francisco, California Thank you so much for taking the time to write a review on Trip Advisor following your stay at SATRI House. Direct guest feed back is our best tool to rectify potential wrong doings. We are delighted to read that you seem to have thoroughly enjoyed your stay with us and will relay (we... More 

London, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 26, 2015

Satri House consists a number of turn of the century colonial-style houses, surrounded by beautifully landscaped lawns and pools set over many levels. We stayed at the House twice during our recent trip to Luang Prebang and felt instantly welcomed both times. Rooms are sumptuously decorated with period pieces and wooden shutters that were great at keeping the room dark... More 

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear bobbyVAM, London, United Kingdom Many thanks for having taken the time to write a review on Trip Advisor following your recent stays at SATRI House, Luang Prabang. We are delighted to read that you have enjoyed both stays with us and will relay your positive comments to our team. We are striving to keep our rooms trendy and appealing... More 

Hong Kong, China
Level Contributor
222 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed February 22, 2015

This could be a great hotel, but from what we saw it lacks good upper management. We prefer staying in small boutique hotels and often choose a bed and breakfast or an inn over a big hotel because the smaller properties generally provide better and more personal service. We found this one lacking. There was often a breakdown in communication.... More 

Was this review helpful? Yes 2
Lamphoune V, General Manager at Satri House, responded to this review

Dear Sisterandersen Hong Kong, China We are grateful that you took the time to write a review on Trip Advisor following your stay at SATRI House, Luang Prabang. Direct guest feed back is the best tool we have at our disposal to rectify potential wrong doings and we are pleased to read that you have generally enjoyed your stay with... More 

Apeldoorn, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We visited Luang Prabang for the first time in 2006 and we noticed that tourism has grown fast since then, but it is still worth visiting. This time we decided to stay in the boutique hotel Satri House and that was a good decision. The location is just outside the city centre, but walking to the main centre is some... More 

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear Jachtlaan, Apeldoorm, The Netherlands Many thanks for having taken the time to write a review on Trip Advisor following your stay at SATRI House in Luang Prabang. Tourism for sure has grown since you last visited Luang Prabang and we will make every effort to preserve our World Heritage Site from potential abuses! We are delighted to see that... More 

Bangkok
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 20, 2015

We been there during Valentines period. We got very fantastic rooms. Staffs are very nice & friendly. The hotel very peaceful and romantic. An excellent experience. You can use a free bikes to visit the city. The best valentine time ever. Thank you all the team again. Well done

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear Orn M Bangkok Many thanks for taking the time to write a review on Trip Advisor following your visit at SATRI House in Luang Prabang. We are delighted to read that you seem to have enjoyed your stay with us and had a Happy Valentine's. We will, of course, relay your positive comments to all concerned. We hope to... More 

Chester, United Kingdom
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 12, 2015

We loved everything about Satri House! The room, the staff, the breakfast, the meals, everything. It is about a 10 minute or so walk out of the centre of town but the tuk-tuks are cheap so catch one of those if the walk is too taxing. There are many fine restaurants in Luang but the food at Satri takes some... More 

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear FandDD Chester, United Kingdom Many thanks for having taken the time to write a review on Trip Advisor following your stay at SATRI House. Direct guest feed back is our best tool against mistakes and potential wrong doings. We are very pleased to read that you have thoroughly enjoyed your stay with us and your comments with regards to... More 

Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 7, 2015

We stayed at Satri House for 3 nights with our friends. We had rooms 621 and 623 which were very clean with huge bathrooms. We each had a four poster bed which had mosquito nets. The bed linen was very soft and the beds were very comfortable. Just outside the rooms was a gazebo which was great for the four... More 

Was this review helpful? Yes
Lamphoune V, General Manager at Satri House, responded to this review

Dear David H Liverpool, United Kingdom Dear David H Thank you for writing a review on Trip Advisor following your recent stay at SATRI House. Direct guest feed back is our best tool to rectify potential wrong doings and improve service. We were therefore pleased to read that you have enjoyed your stay with us and appreciated our rooms and... More 

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