the hotel has 4 stars in tunisia but is not more than 2 stars. it is in the center of a complex that ads also chams el hana and el hana beach hotels. our room was big but not very clean. the staff was not very friendly one night some friend come into our room and we got a phone... more

My husband and I have just returned from The El Hana Residence as it has been said before yes it was clean and tidy except for the CARPETS which were filthy and not fit for a dog to lie on, then the surprise you have to pay for a sunlounger in the Holtel Complex never had to do this ever... more

We were in this hotel in June this year; and have stayed there previously. However it may have been in the past, the lack of any attempt to update it merely means it is not worth it's rating at all. The staff make all the effort they can to make us feel welcome; but nothing can disguise the hotels downward... more

I choosed a very bad hotel, never stay there again. They gived me a double with extrabed, instead of triple room, like the voucher claimed. unpolite reception staff, they lyed to me every day that I should stay in a triple room. Small rooms, no proper climatisation, no phone, no hair dryer, no refrigerator, no remote control. Bad organisation of... more

We go to this hotel on an annual basis. The staff are friendly and we enjoy the food. We have been going to this hotel for several years. It is a quiet small hotel. There is no hustle and bustle and long ques for the restaurant as in other larger hotels.There is no entertainment of an evening. This means that... more

Well I booked this after researching a lot of sites and was feeling pretty confident it would be ok - until I got there! The reception staff did not smile once during our stay no welcoming faces there. The inside is very dated but we thought that was just a part of the charm perhaps? The room was pretty basic... more

What can I say!! This was the worst holiday ever. The rooms are dirty with stained carpets and live insects. The food is diabolical!! Nothing at all for the english to eat. Only two english families (inc us) for the whole two weeks. No entertainment what so ever during the day, evening entertainment stars at 10pm. 2nd week entertainment exactly... more

We arrived home yesterday after staying 1 week at the El Hana (booked Marhaba Beach but XL told us a week before departure that they'd overbooked and we had to change). Reading some of these reviews filled us with dread, but overall it was OK. Certainly not 4 star though. The hotel is built in 2 sections. The front section... more

We spent 7 nights in the ''El Hana Residence'' in Sousse.The hotel is with 4 stars but for me it has to responce to 2 stars.The furniture is very old and the hygiene in the restourant is not at the required level.I was pleasantly impressed from the excursion to Sahara and the 3 stars hotel,where we slept one night in... more