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Africana Hotel

Km 11, Borg Al Arab Road | King Mariout, Alexandria 23713, Egypt
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1 room 1 adult
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30 Reviews from our TripAdvisor Community

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Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel interior is probably designed in the ninety's and never updated. The location of the hotel is somewhere in a backstreet . Everything looks a little outdated and need some refreshing. The main pool is in use the small pool is empty. 3 restaurants,Thai(is not to bad),buffet(didn't try)and the coffee bar/restaurant(tried and have been eating better)and this place is... More 

Helpful?
Thank 65johan
Brooklyn, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 3, 2015

We booked this place online from the states thinking the pictures spoke volumes. We are Egyptian and American citizenship holders. Egyptians pay 1/5th the price that foreigners pay but we didn't know that. When we got to the front desk we spoke to them in Arabic, showed Egyptian ID, and checked in, unaware of the price difference; common courtesy would... More 

Helpful?
6 Thank Eman E
tit0egypt, Manager at Africana Hotel, responded to this review

Dear Ms.Eman I am totally grateful for your kind feedback and genuinely would like to apologize for your unsatisfactory experience . As i really understand how important is it to have a relaxing and comfortable stay , i do totally respect your valuable comments ,so please rest assured that all what you have mentioned will be investigated immediately , Once... More 

Cairo Governorate, Egypt
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 9, 2015

large rooms yet no kettle to drink any thing , nothing like tea bags or nescafe is . this hotel is suitable for day use only and very far from alex and very isolated ,presented in the room , the receptionist told me he will fix a kettle and he did not

Helpful?
3 Thank hussein125
Mohamed T, Manager at Africana Hotel, responded to this review

Dear Mr. Hussein, A good day to you sir, Many thanks for your review. We give you our deepest apologies for any inconvenience you faced through out your stay in our Hotel, And I assure you that we are currently working on improving the Quality of service and the Quality of stay. Waiting for your next visit to Africana Hotel.... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 30, 2015 via mobile

I stayed there for business trip for more than 10 days room is not clean chair is broken as well as the bathroom mirror I found insects in the bathroom and i asked them to clean it and found them again and changed the room Food taste is good that was the only good point

Helpful?
2 Thank Ahmad N
Mohamed T, Manager at Africana Hotel, responded to this review

Dear Mr.Ahmad, Our deepest apologies for the inconvenient stay, I assure you that the insects matter has been handled professionally, and that we increased the number of the House Keeping staff and they are receiving continuous training, so that they can satisfy your room cleanness standards. My apologies again for your inconvenience and I assure you that you will be... More 

Riyadh, Saudi Arabia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 27, 2015

Staff members were nice and helpful. Room was clean, but had to request towels, etc. Wifi worked great in lobby and some restaurants. Food was good at the pool bar/restaurant. I had a nice massage at the Spa. workout room was nice. Hotel is not within walking distance of the Mediterranean as I had thought. Hotel is also far away... More 

Helpful?
Thank travelinGirl42
Mohamed T, Manager at Africana Hotel, responded to this review

Hello, TravelinGirl24. Thanks a lot for leaving your review we will surely work hard on developing the hotel and its services to always meet and exceed your expectations. Looking forward to your next visit to our hotel. Best Regards, Mohamed A. Taneer Looking forward for your next visit to our hotel Thanks a lot for supporting us by posting your... More 

Alexandria, Egypt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 26, 2015

Real thanks to the hotel management, whom they are always maintaining on the quality of the property & services inside the hotel. Deep n real thx to: Quality control management "Mrs. Dalia", Front office management " Mr.ah.Hamdy, Mina, Salma, Ashraf, Essam bellman ", all the kitchen staff, house-keeping, the improving F&B Department, I.T "Mr. tony" and finally the Gym staff... More 

Helpful?
1 Thank mo_y_ezzat
Mohamed T, Manager at Africana Hotel, responded to this review

Thanks a lot for your kind response sir, It's quite the pleasure to have you as a regular guest here in Africana hotel, As you're always welcome anytime. looking forward to hear more from you, and to always exceed your expectation. Mohamed A. Taneer Digital Marketing mgr. More 

Greece
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

I stayed in the Africana hotel while on business in King Mariout and Alex for the week. I enjoyed the pool and garden views and the terrace by the coffee shop was amazing for a quiet coffee. The room was comfortable and clean, and the staff exceptionally kind.free WIFI at all rooms ...i eat at thai restaurant was very good... More 

Helpful?
4 Thank Tony4ever
Mohamed T, Manager at Africana Hotel, responded to this review

We are Looking forward to always exceed your expectation sir. Mohamed A. Taneer Digital Marketing mgr. More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

Pros: Amazing Place For Relaxation - Good Service - familiar atmosphere - Comfy Rooms- Friendly Staff - I tried the Massage in the spa and i was quite delighted by the service they offered me there, the landscape and the mariot lake view are quite pleasing sights. Cons: the area around the Hotel is a bit isolated would strongly recommend... More 

Helpful?
5 Thank Burak F
Oxford, Ohio
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 12, 2014

This was the fourth time we stayed at this hotel. It is a charming oasis, away from the traffic and noise of the city. The rooms are clean, spacious, and overlook the swimming pool and the nearby lake. We also loved to eat there. Their food is delicious and inexpensive. The staff is delightful and we always feel, every time... More 

Helpful?
5 Thank oettouney
Alexandria
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 26, 2014

This is my first time at this lovely hotel, we spent all the day there, playing football, tennis table and Billiards. we got the lunch at the restaurant and spent sometime in the cafe, the service was very good. The location is very nice and private but the food was moderate. I didn't see the rooms but it seems the... More 

Helpful?
Thank SmSm_Alex
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