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Helnan Palestine Hotel

Montazah Garden Palace, Alexandria, Egypt
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1 room 1 guest
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Helnan Palestine Hotel
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238 Reviews from our TripAdvisor Community

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Traveler rating
    82
    89
    42
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (56)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (42)
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Cairo, Egypt
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I checked in on August 19th. Check in time was 15:00. We arrived at 14;45, the Hotel seemed busy.The front desk told me that only one room is ready, and the other will be ready ASAP.. She apologized and offer discount and late check out at no cost. This is a professional behavior, and a treatment that... More 

Was this review helpful? Yes
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you... More 

Riyadh, Saudi Arabia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the location, the staff, the garden which the hotel is placed in. even there is a sea food restaurant close to it which serve the best fish and sea food. i recommend to visit Alexandria ( great city) and stay in Palestine Hotel.

Was this review helpful? Yes 1
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Adrian, Have a nice day. Thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you again & again. More 

Cairo, Egypt
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the room was cool for two persons and a baby the view is very nice ask for a higher .floor and to look on the palace .beach is nice there is a a swimming pool for kids 120cm deep . the staff was cool and there was a free WiFi in the room

Was this review helpful? Yes 2
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Valuable Guest, I would like to thank you for choosing Helnan Palestine Hotel, & thank your for your time you spent to express your comment. It's really an honor to host you In Helnan Palestine Hotel. & on behalf of the Hotel Management, I would like to express our happiness that you had a good time in our Hotel.... More 

Cairo, Egypt
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was a very bad experience in 5 stars hotel, very expensive and bad service , food is very bad , not allowed to bring food from outside, I do not know why!!!!!! Hospitality is very poor, no services on the beach , rooms very old , bathroom is bad , the only advantage is the location of the hotel... More 

Was this review helpful? Yes 1
Hoda-Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for your time spent to express your opinion. I believe that we owe you an apology for the bad experience you had during your stay. Assuring that an investigation will take a place in order to avoid such an experience from happening again in the future. I... More 

Cairo, Al Qahirah, Egypt
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice and clean rooms are ok beach is fine , pool is a bit small , food are poor for a5* hotel , it is average hotel but doesn't deserve the 5 star rating , the only good thing is the view from the rooms with all rooms see the sea and garden..

Was this review helpful? Yes 1
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Amin, have a lovely day. I would like to take the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. Also, thank you for your positive comment. The management team has been informed about the negative issues and an investigation will be adhered in order to make sure that a situation of this... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This motel is in the best location, on private beach with great facilities. Rooms quite when weddings are finished, service good. Not sure of price as booking by Trafagar. Rooms king size beds or twin, bathroom dated but very good condition. Some staff have no english skills but this is egypt. Mini bar has very good selection.

Was this review helpful? Yes 1
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Shane, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Your observation about the English language is considered, & the Hotel Management... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The upper floor view is fantastic I loved every thing the food and the room facilities was excellent but their service needs to be improved we made our reservation online and we had the voucher paid and confirmed reservation there is nothing said about non Egyptian rate and they asked for much more money in don't think they had the... More 

Was this review helpful? Yes 1
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Nesma, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & really appreciate the time you spent to post your review. I'm glad that you spent a nice vacation, & thank you for your positive comments. Concerning the difference between rate for Egyptians & rate for Foreigners;... More 

Province of Turin, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

during my visit in Alexandria .. I slept one night at this luxury hotel with magnificent Giardini , pool private beach , great breakfast . breathtaking sea views , suite from the Arabian Nights , two en suite bathrooms . hotel with high level personnel departing fluent English .

Was this review helpful? Yes
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Wonderful Chantalre: Have a nice day. Thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you again & again. Hoda... More 

Sharm El Sheikh, Egypt
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Location: Montaza Garden, where king Farouk lived. Facilities are perfectly organized and extremely clean. Staff are more than welcoming. Suitable for wedding parties (we were observing the one luxury event!!!) Price per night is 950$. Hotel is fully occupied! When we sat on the terrace at the pub looking at the bay and pool downstairs, calmness and appeasement were in... More 

Was this review helpful? Yes
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Ruslana, Have a lovely day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive comment. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you again &... More 

Cairo, Egypt
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Lovely entrance, nice welcome gesture , professional timely check -in , good food in the Indian restaurant and excellent open buffet at Alexandrina restaurant, well equipped garden tent for events , elegant shore , breezy gardens for early morning or evening promenades , preferred suite looking over the sea along with the Palace-with magnificaint architecture - rather than the lagoon... More 

Was this review helpful? Yes 1
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Iman, Have a lovely day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive comment. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you again &... More 

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