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Helnan Palestine Hotel

5.0 of 5
Montazah Garden Palace, Alexandria, Egypt
Hotel amenities
Helnan Palestine Hotel
Best prices for: 1 room 1 guest
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Ranked #9 of 39 Hotels in Alexandria
A recent review
4 of 5 stars reviewed 2 weeks ago
Karen C Vineyard Haven, Massachusetts, United States
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
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Vineyard Haven, Massachusetts, United States
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel with wonderful gardens. I was able to take a safe walk with my children on Saturday when the Garden was very busy. The breakfast was very good with multiple stations of different types of food. The service throughout the hotel was excellent. Many Egyptians staying at the hotel.

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TC
Top Contributor
73 reviews 73 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is worth the stay. Quality staff and amazing food. The people that here go out of there way to make sure you enjoy the time with them. The pool is nice and they have there own small private beech area. The gym is not so great, but rooms are nice and well worth it. The gardens in the... More 

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cc_toti, Manager at Helnan Palestine Hotel, responded to this review

Our Dear Guest , I would like to thank you very much for taking the time sharing your experience in Helnan Palestine Hotel. your feed back is very important to us, we wish to see you soon at your home away from home Ahmed Ali front office Manager More 

Giza, Egypt
1 review
5 of 5 stars Reviewed 5 weeks ago

the hotel is excellent.. location, service, staff, food, everything was great.. may be it was a little noisy in the morning, but still excellent.... hotel beach was really cool... i really recommend it to anyone traveling to Alexandria... :)

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cc_toti, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Sameh Thank you very much for taking the time sharing your opinion towards Helnan Palestine Hotel. on behalf of the Hotel Management and staff , we are waiting for your next visit , so we can enjoy serving you once more. Ahmed Ali Front Office Manager More 

Top Contributor
89 reviews 89 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 7, 2015

Have been staying here the past 5 days with work, the hotel overall is clean and pleasant with helpful staff. On my first night I ordered a fillet steak, it certainly was not a fillet steak it was one cut above a frying steak, overall the meal was ok but just not what I ordered. The bar area is quite... More 

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cc_toti, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Stratton Thank you for taking the time sharing your experience at Helnan Palestine Hotel. we really appreciate letting us know where do we stand for our guests. your valid comments have been revised carefully by the management team, and I am sure that on your next stay , things will be better as you do expect from Helnan... More 

1 review
3 of 5 stars Reviewed March 6, 2015 via mobile

Im already now there in room 334 since yesterday the 5th of march 2015 for 3 days. I wanna tell you that the buffet is very very poor specially for dinner (its ok for the breakfast only) although the rooms & the seaview are very nice but the food is very bad.thanks

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cc_toti, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed First let me thank you for taking the time sharing your opinion , as it is only by our valid guest's comments we can improve our services . I apologize for the late reply due to technical issues. but i assure you that your valid comments have been seriously revised by the management with immediate action. we... More 

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

Very decent room, sea view, quiet hotel in winter and spring, this is my second time stay in this hotel, I stayed for three nights, nice room size, amazing view, very kind and nice staff. there was a very small problem with ants but they moved us to a better room. Thanks for Amir in the front disk very professional.... More 

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cc_toti, Front Office Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. MnKhaled Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palestine Hotel. Your willingness to share your thoughts with us is genuinely appreciated. Ahmed Ali front Office Manager More 

Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

My second stay here, and it was as wonderful as I remembered from 2005! Staff is amazing therefore as well as service. Special thanks to Amir for making check in a smooth and easy process. Also for answering our many questions. The room was clean, spacious and offered an amazing view. I am thankful this gem is available and at... More 

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cc_toti, Manager at Helnan Palestine Hotel, responded to this review

Our dear guest , I really appreciate your sweet words towards Helnan Palestine Hotel. we will be always there for you, waiting for your next visit. once again thank you very much Ahmed Ali Front office Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2015

I've stayed 2 days in a sea view room u will find a marvellous view from your room, the place of the hotel is inside montazah, a place full of beautiful gardens , the food is good (not perfect) , the staff was great , a lot of places you will find to have a good time with your family... More 

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NY
Contributor
19 reviews 19 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 21, 2015

I went with my family there on 20th of February 2015.the hotel position is great overlooking the magnificant sea.the hotel and room is extremely clean.staff are helpful and polite.i didn't try the food.but overall the experience was great.sure I will come back.

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Padua, Italy
Top Contributor
1,030 reviews 1,030 reviews
100 hotel reviews
644 helpful votes 644 helpful votes
4 of 5 stars Reviewed February 4, 2015

I have not stayed here but had a dinner here and enjoyed the bar area. Its a fairly madern hotel with beachside facilities so attracts that crowd who seeek that sort of thing . The restaurant is good without being too pretentious and the bar is cosy , one might say it could do with updating , but i kind... More 

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