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All 37 Alexandria hotels

Helnan Palestine

5.0 of 5 Hotel   |   Montazah Garden Palace, Alexandria, Egypt
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Helnan Palestine
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Ranked #12 of 37 Hotels in Alexandria
A recent review
3 of 5 stars reviewed 3 weeks ago
John52342 Kuwait City, Kuwait
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178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuwait City, Kuwait
Top Contributor
82 reviews 82 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For two days I’ve heard my wife say, “Wouldn’t this hotel be a great investment?” “Yes it would,” I say, “but we don’t know how to run a hotel.” And she says, “Well find someone who does because this is such a great location.” It surely is a great location — beautiful setting on the Mediterranean Sea and at the... More

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 22, 2014

One of the best locations on earth!! With a very luxurious hotel ..but with lots of contradictions when you enter the lobby you feel your self in modern hotel with modern decor but when you enter the rooms you feel the meaning of being classic in every thing ...10 minutes away from the corniche of alexandria where you can find... More

Was this review helpful? Yes 1
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

Alexandria Governorate, Egypt
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014

Positives: Excellent view seeing the sea bay & El-salamlek historical palace. Polite staff with permanent smile Room was clean, well organized, wide, with new furniture Free Wi-Fi, but very slow Location is excellent with good privacy Room contains all required amenities (safe, kettle, fridge, phone, TV, AC, hair drier,...etc) Negatives: Terrible loud music the whole day & until 1:00 am,... More

Was this review helpful? Yes 4
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

Cairo, Egypt
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2014

I`ve been to Helnan P at the begining of Sep and i spent 3 nights in it, i disliked many thing and i did liked many other things. However i writing my review here just to let everybody will stay in this hotel that Doaa and Amir ( morning and after noon receptionists ) are amazing performers, smiley, professional and... More

Was this review helpful? Yes 3
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

The outside cafe in the Helnan Hotel is a great place to have coffee or a small meal. The view is great. However this time I felt annoyed by the loud music. I missed the tranquility I used to get there. The service is reasonable and the quality of food is acceptable. Just that loud music.

Was this review helpful? Yes 1
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

Manchester, UK
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 1, 2014 via mobile

We have been for few days on August. Overall the hotel is overpriced and can not be ranked even among 2 star hotels. We paid a fortune to include breakfast and buffet dinner. The dinner is very limited with 5-6 dishes only although it is open buffet no options for vegeterians or vegans. The most terrible part is that dinner... More

Was this review helpful? Yes 3
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

Jeddah
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 26, 2014

Before I'm writing something about the hotel I have to write something about the staff because they are the only thing which deserves five stars in this hotel! Always friendly, helpful and attentive - bravo! The location is quiet nice. Middle in Montaza it is away from the very noisy corniche road where all other four and five stars hotels... More

Was this review helpful? Yes 3
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2014

Amazing hotel in historic royal gardens of Montazah. All hotel rooms are overseeing the majestic warm Mediterranean water. Staff are welcoming. Private beach gives privileged access. Staff needs more customer service focused training.

Was this review helpful? Yes
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2014

Excellent hotel. The location of the hotel is out of competition. Such great location inside Al Montazah royal garden is making the hotel one of the sightseeing of Alexandria. It is a life time experience to stay in a room has such view of the royal palace with its royal garden and fantastic open sea view. I stayed during Ramadan... More

Was this review helpful? Yes
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

Kuwait City, Kuwait
Contributor
14 reviews 14 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 14, 2014

stayed for long week end to attend wedding, one of the best hotels in Alexandria and one of the few with direct access to beach, located in the middle of the royal muntazah park between the three famous palaces ,Muntazah,Haramlek and salamlek palaces built by ex Egyptian president 1964 specially for the arab submit on that year location is amazing... More

Was this review helpful? Yes 1
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Have a nice day from Helnan Palestine Hotel, Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your... More

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Additional Information about Helnan Palestine

Address: Montazah Garden Palace, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Helnan Palestine 5*
Number of rooms: 218
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

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