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All 37 Alexandria hotels

Helnan Palestine

5.0 of 5 Hotel   |   Montazah Garden Palace, Alexandria, Egypt
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Ranked #9 of 37 hotels in Alexandria
A recent review
3 of 5 stars reviewed 3 days ago
Abdul K Jeddah
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168 people have reviewed this hotel

Traveler rating
    54
    63
    31
    11
    9
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46
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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English first
Jeddah
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Before I'm writing something about the hotel I have to write something about the staff because they are the only thing which deserves five stars in this hotel! Always friendly, helpful and attentive - bravo! The location is quiet nice. Middle in Montaza it is away from the very noisy corniche road where all other four and five stars hotels... More

Was this review helpful? Yes 1
Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazing hotel in historic royal gardens of Montazah. All hotel rooms are overseeing the majestic warm Mediterranean water. Staff are welcoming. Private beach gives privileged access. Staff needs more customer service focused training.

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Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel. The location of the hotel is out of competition. Such great location inside Al Montazah royal garden is making the hotel one of the sightseeing of Alexandria. It is a life time experience to stay in a room has such view of the royal palace with its royal garden and fantastic open sea view. I stayed during Ramadan... More

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Kuwait City, Kuwait
Contributor
12 reviews 12 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed for long week end to attend wedding, one of the best hotels in Alexandria and one of the few with direct access to beach, located in the middle of the royal muntazah park between the three famous palaces ,Muntazah,Haramlek and salamlek palaces built by ex Egyptian president 1964 specially for the arab submit on that year location is amazing... More

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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This has got to be the worst hotel I've ever stayed in. I've stayed in a much better hotels in a much better cities with half the price. So expensive and I really have no idea what for! They only have 10 sunbeds with 5 umberallas at the beach to serve a hotel of 200 rooms! Beach is unclean and... More

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Detroit, Michigan
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staying at this hotel was misery. First, a summary: This is a beautiful hotel with a unique location alongside historic gardens and castle - what should be a great oasis of relaxation. However, we spent two full days dealing with miscommunications regarding the rooms; waiting and moving from room to room; overseeing maintenance (electrician, clogged sink, toilet that doesn’t flush,... More

Was this review helpful? Yes 1
Alexandria Governorate, Egypt
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

one of the best hotels in Egypt all the rooms are sea view and the lobby is very creative and very modern the rooms is very stylish ultra modern the hotel have a very big garden and pool and private beach the staff is very kind i loved it

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YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

Cairo, Egypt
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

LAIARS AND DECIEVERS BECAUSE I reserve a triple room via Booking.com and I receive a confirmation email but when I go there they told me that only double room is available so my kids sleep on the floor !!! Moreover the room no 527 was very dusty ,old bathroom , curtain size is too small to balcony so daylight fill... More

Was this review helpful? Yes 1
Inverness, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014 via mobile

Had the pleasure of a week long stay at the Palestine in Alex. The room was clean, bed was comfy balcony gave a great view of the grounds. Food was ok if you ordered from the bar as you then had the choice from ordering from all of the hotels restaurants. Gym was available but the air con wasn't quite... More

Was this review helpful? Yes 1
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

Cairo, Egypt
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 28, 2014 via mobile

This hotel is inside the Montaza Gardens which is now a park. Locals bring their children to ride bicycles and stroll throughout the beautiful gardens. The hotel overlooks the beach, the gardens and the palace, and has its own pool and beach area. You are removed from the crowds and can enjoy peace and tranquility. This also means if you... More

Was this review helpful? Yes
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great... More

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Additional Information about Helnan Palestine

Address: Montazah Garden Palace, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Helnan Palestine 5*
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

156 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Alexandria #4 On the Beach Hotel in Alexandria #5 Business Hotel in Alexandria #8 Luxury Hotel in Alexandria
Hotel Class
Official Description (provided by the hotel)
Multistory Hotel situated on beach & surrounded by gardens of the Montazah Royal Palace. ... more   less 
Number of rooms
218

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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