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Hilton Alexandria Green Plaza

Certificate of Excellence
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14th of May Bridge Road | Smouha, Alexandria 21615, Egypt
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Hilton Alexandria Green Plaza
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Hilton Alexandria Green Plaza
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431 reviews from our community

Traveler rating
    190
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    48
    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crawley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good Points: * Excellent location * Nice Swimming Pool * Good Restaurants around * Staff is friendly Bad Points: * Front Desk has long waiting times * Communicating with Staff could be difficult at times * Wifi speed is not great

Was this review helpful? Yes
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review

Dear valuable guest, Thank you for choosing to stay at our Hilton Alexandria Green Plaza. I am glad that you have enjoyed your stay with us and that you like our unique specious rooms and the hotel location. Also, I would like to thank you for the excellent rating that you have given to us in all the areas of... More 

London
Top Contributor
94 reviews 94 reviews
24 hotel reviews
157 helpful votes 157 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I dont really know how to start Or where sould i start from I stayed there for 3 nights every night was a night mare . First bad impression when i tried to check in the receptionist took the full amount for the room while they should hold the amount . Also it took him like 30 minutes to check... More 

Was this review helpful? Yes 5
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms... More 

Cairo, Egypt
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The best thing about the hotel it's location in the heart of Alexandria inside a shopping mall. Rooms are big and clean , food is good , staff are friendly but the bad thing is the long corridors you need to pass to reach your room. Surrounding area have many taxis, restaurants and shops. during weekends it's a very crowded... More 

Was this review helpful? Yes 2
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear valuable guest, Thank you for choosing to stay at our Hilton Alexandria Green Plaza. I am glad that you have enjoyed your stay with us and that you like our unique specious rooms and the hotel location. Also, I would like to thank you for the excellent rating that you have given to us in all the areas of... More 

Alexandria, Egypt
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Comfortable & clean rooms, very friendly & supportive staff, very good breakfast. Just over a big open mall with all sorts of shops and Carefoure Express. Proximate location to city center and to highways off Alexandria to Cairo or Industrial Zones.

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Valuable Guest, Thank you! Your recommendation and your genuine opinion about your personal experience at Hilton Alexandria Green Plaza is one of our goals which our team keen to reach ... surely that will be forwarded to all the team as a reward toward their dedication to ensure every guest fells cared for, respected and valued. We are looking... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Very nice nice stay, very good hosting, special thanks for customer service and the guest relation. Both of them welcomed us in an intelligent friendly manner.thanks for every one were at our help and offer it to us. Keep it on .thank you

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Guest, Thank you very much for staying at the Hilton Alexandria Green Plaza. we were delighted to read about your experience and I and the team look forward to hosting you in our hotel again in the near future. With kindest regards, Nevine Haggar More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015 via mobile

The hotel is well arranged with very friendly and helpful staff rooms need some renovation but pool is big and organized the hotel has a very important edge being in a mall with a lot of fun and activities i will come back soon

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your vacation time . We are sharing your nice comments with our staff, they are an example of hard work and service commitment. We hope you visit us again in... More 

Cairo, Al Qahirah, Egypt
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

I'm a Hhonors member, so it's not my first and won't be my last visit to Hilton Green Plaza. The following are the things I liked most: -The stuff are extremely friendly and helpful. -The room is clean,quite and comfortable. -The hotel location is inside a shopping area, and there are some restaurants and Carfour nearby, simply you can get... More 

Was this review helpful? Yes 2
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself; I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay with us as enjoyable as ever. It is a pleasure to see that in general you were happy... More 

Alexandria, Egypt
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2015

Thanks for the service and everything Only two things: - the room was far, i have to go in a long path till the room, and use the elevator twice, one time to go to second floor then taking the stairs of the elevator again to the first floor. - regarding TV, i recommend making Bein sport available as many... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Moustafa Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Many thanks for taking the time to advise us.... More 

1 review
4 of 5 stars Reviewed April 10, 2015

Check in is supposed to be at 3pm, we checked in at 5pm our room wasn't ready despite is calling a couple of hours before to confirm. It took them about an hour to prepare our room. Their excuse was the had a conference and 3 football teams checked in and that was keeping the house keeping personnel over worked!!... More 

Was this review helpful? Yes
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Hythem We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding... More 

Manama, Bahrain
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 6, 2015 via mobile

We were a wedding crowd and we booked several rooms to stay before and after the wedding for couple of nights. We all agreed that it’s hard to believe this is a five stars Hilton hotel because of the following reasons: 1. Maintenance Issues (Observations from several rooms): AMONG OTHER THINGS, The toilet washer was broken in one of the... More 

Was this review helpful? Yes 4
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Zedan Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms.... More 

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