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Hilton Alexandria Green Plaza

Certificate of Excellence
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14th of May Bridge Road | Smouha, Alexandria 21615, Egypt
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Best prices for: 1 room 1 guest
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Hilton Alexandria Green Plaza
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Hilton Alexandria Green Plaza
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415 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo, Egypt
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stay at this hotel twice a year, it is nice and clean, with friendly and helpful staff. The hotel is near almost any popular location in Alexandria, it is also in the middle of shopping complex, not perfect but might be suitable for most of people. A cinema is also available in the shopping complex. I would recommend that... More 

Was this review helpful? Yes 1
Madibeng, North-West, South Africa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It may not be the newest hotel and the corridors are very long, but the concierge team was fabulous. They assisted with each and every request, diligent, prompt and friendly. The bathroom was spacious and the bed comfortable. The buffet was well presented and the fruit noticeably fresh. Shops and entertainment are close. Overall a good business stay.

Was this review helpful? Yes 1
Cairo Governorate, Egypt
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

the rooms quality is excellent , very good pool and food is good The location is bad its far from the sea , its technically at the edge of Alex the very first thing you see when you are coming from Cairo on the agricultural road.

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Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Wahied Thank you very much for the nice comments you posted on Tripadvisor, we are very delighted that you have enjoyed your stay with us and hope to have the pleasure of serving you again in the future. Best Regards Nevine Haggar More 

Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This time in green plaza hotel, the service was really improved than previous times. adding to the good location this will increase the value of your stay. however, still the value for money needs to be improved, alternatively, price of the hotel should be decreased

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Amr Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is always good to receive your feedback. Many thanks for taking the time to advise us.... More 

Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

as a frequent guest in Hilton Green Plaza. Alexandria I can feel that the hotel services is becoming better day by day. I can say that it is within the satisfying level of Hilton series. I am considering to have a corporation contract with the hotel now. thanks for the admin

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Amr Thank you for Choosing Hilton Alexandria Green Plazato spend your time during your visit to Alexandria Great to read that we were able to meet all your expectations, I would like to inform you that this is our aim to ensure that our guests have the most enjoyable stay. I passed your comments into the entire team... More 

Cairo, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent hospitality at each time . The Online check in is great service reduce check in time & provide the option to select your room excellent service. Also, great effort done by JAILANE HESHAM ( Guest Relations Coordinator ) to make your stay perfect. Last but not least all reception staff for there support & help during my stay.

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Karim, Thank you so much for the great comments you posted on Tripadvisor, we will share your praise with our colleagues, especially Jailane, and sure this will make them more than happy. We are proud of our colleagues at the Hilton Alexandria Green Plaza; they sure present all possible efforts to satisfy our guests and that what makes... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The services became really better than last year☺ This hotel helps you getting anything you want for its impressive place And this hotel includes the room breakfast option You select the food and it's in your room

Was this review helpful? Yes 1
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Guest Thank you very much for the nice comments you posted on Tripadvisor, we are very delighted that you have enjoyed your stay with us and hope to have the pleasure of serving you again in the future. Best of regards, Nevine Haggar More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hilton green plaza is the most favourite hotel for me in alex due to hostibality excellence, great food , great reception , customer care , very near to center of alex and at center of green plaza mall which you can make your shopping, dinner and shisha

Was this review helpful? Yes 2
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Mahmoud, Thank you for filling out a review on Trip Advisor and for recommending our hotel. It is encouraging to know that your stay with us was an enjoyable one, and we appreciate your decision not to be the last! I am happy you liked the hospitality of our Front desk and Guest Relations Team , the quality... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The expected nice hospitality at each time is the key factor to choose Hilton green plaza every time I stay in Alexandria, I really enjoy the spirit of the hotel which became one of my favorite choices for both business and family stays

Was this review helpful? Yes 2
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Mr. Ahmed, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself; I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent stay with us as enjoyable as usual as you stated. It is a pleasure to see that in general... More 

Cairo, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay was fabulous as usual ,The friendly staff and the continous help from the guest relations coordinator just makes my stay as perfect as i always expect. I was upgraded in my last stay to the executive room ...more spacious and comfortable. HHonors loyalty card is very useful as well... Looking forward for my next visit . And I... More 

Was this review helpful? Yes 2
Nevinehaggar, Quality Control Manager at Hilton Alexandria Green Plaza, responded to this review

Dear Valued Guest, Just wanted to thank you for your recent stay here at Hilton Alexandria Green Plaza and for recommending our hotel on this website!! So glad you felt our welcoming spirit and environment. Also, I would like to let you know that we were touched when we read such kind of positive comments from one of our valuable... More 

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