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Sheraton Montazah Hotel

5.0 of 5 El Corniche Road, Alexandria, Egypt
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Sheraton Montazah Hotel
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Sheraton Montazah Hotel
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317 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nakhon Ratchasima, Thailand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed in this hotel for 4 nights but was a big mistake ! At check in, they pushed very hard to go "green" = no service for cleaning the room and get 500 points of SPG in return. No water in the room. When i went to the club room, they only wanted to serve it in a glass,... More 

Was this review helpful? Yes 1
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. On the other hand, I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give... More 

Salmiyah, Kuwait
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The View from the Balcony is amazing , over the Sea along with the Montazah Palace and Montazah gardens , Service and staff are friendly and very helpful . food quality and variety are good the balcony is not that big , you cant put a chair in that.

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Moustafa, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atef Wilson General Manager More 

Az Zagazig, Ash Sharqiyah, Egypt
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sheraton montazah :) what can i say , i love staying there, i can't feel this feeling in any hotel at Alexandria except there , beautiful view for the sea and montazah palace , good room , good food , lovely stuff , private beach , i love this hotel very much

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Ms. Dina, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Atef Wilson General Manager More 

California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We got a good rate online with an awesome balcony view of the coast and adjacent Palace grounds. Front desk service was exceptional on both check in and checkout. Rooms were small but nice and clean. No free wifi, which is almost a necessity to help navigate when visiting a foreign country. Good location if you're interested in visiting the... More 

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Atef Wilson General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights for a getaway. Its an older Sheraton and condition is a little worn but is one of the best picks for Alexandria which is a bit of a worn city. Location is great as its right by the beach but you have to cross a hectic street. But the beach view is perfect and water... More 

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your stay in Alexandria, and also for having taken the time to share your nice feedback on trip advisor. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments. Once again thank you. Looking forward to welcoming you always... More 

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 17, 2014

was shocking to see the hotel level , its not at all 5 starts .however staff are nice , the only part annoyed us was the quality of hotel`s furniture was very old , after meeting the manager who was very helpful . he transfers us to nice room where we stayed till the check out .room rate is high... More 

Was this review helpful? Yes 2
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Walid, Thank you very much for choosing the Sheraton Montazah Hotel for your stay whilst visiting Alexandria, and also for having taken the time to share your feedback via on trip advisor. We do regret that your stay with us was not up to your expectations. On the other hand, we do assure you that every single comment... More 

Copenhagen, Denmark
Top Contributor
66 reviews 66 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 7, 2014

This hotel is considered to be one of the best in Alexandria. I wont' try to guess how the others are. If you are used to the normal Sheraton standard you will be a bit dissappointed coming to the Montazah. It is a bit worn down; it has had better days. The staff is very friendly and motivated. They excused... More 

Was this review helpful? Yes 2
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. Your constructive comments are definitely considered. Once again thank you. Looking forward to welcoming you again ans always at the Sheraton Montazah Hotel. Sincerely, Atef Wilson General Manager More 

Cairo, Egypt
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2014

One of the best hotels in alexandria 'Egypt. Specially with the location and easy to reach wonderful places around. Very recommended for short stay or if you want to enjoy short vacation in Alexandria ..

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Abdel Rahman, Thank you very much for sharing your wonderful comments on trip advisor. Looking forward to welcoming you again and always at your Sheraton Montazah Hotel. Sincerely Yours, Atef Wilson General Manager More 

Toronto, Ontario, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 21, 2014

this hotel should be renamed to something else, because it shouldn't be called the sheraton. overall it isnt bad, just so different than what you expect from a sheraton. from the outside it looks more like a run down apartment building. the pool is great, and private beach is nice, since it is quite chaotic on the public beaches. the... More 

Was this review helpful? Yes 2
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Mina, Thank you very much for taking the time to share your feedback on trip advisor as only through our guest's constructive comments we would be able to improve our services and work hard to deliver an exceptional guest experience. Once again thank you for your time. Looking forward to welcoming you again and always at Your Sheraton... More 

Lebanon
1 review
1 of 5 stars Reviewed October 11, 2014

I was surprised by this hotel that is more like a motel and doesn't deserve to be ranked by stars. I don't advise, mainly the Lebanese, since its not clean, old and wrecked, and dim. As i wrote above, its more likely to be a motel.

Was this review helpful? Yes
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I wish you had a better experience, assuring you that we do learn from our valuable guests constructive comments so as to improve our hotel and service always. On the other hand, kindly note that the Hotel's Owning Company is planning for full hotel renovation in... More 

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Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#10 Luxury Hotel in Alexandria

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