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Sheraton Montazah Hotel

El Corniche Road, Alexandria, Egypt
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1 room 1 guest
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Sheraton Montazah Hotel
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Sheraton Montazah Hotel
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380 Reviews from our TripAdvisor Community

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Traveler rating
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100
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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    (380)
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    (100)
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    (84)
All months
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The successful team of the hotel made every second of my stay perfect . I enjoyed my vacation there . They are keeping on improving everything. They are trying their best to make you happy during your stay. Thanks for everyone in that classy hotel. Sure I'll visit you again and again.

Was this review helpful? Yes
Cairo, Egypt
1 review
2 of 5 stars Reviewed 3 days ago NEW

Hotel entrance: The hotel entrance gate is at a street corner and feels very dangerous if u are waiting ur turn to be checked for the car driving license Beach: the beach is across the street and there is no bridge or tunnel to pass through to reach the hotel not even someone to help u cross the street and... More 

Was this review helpful? Yes
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Shindy, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your nice feedback on trip advisor. Please accept our sincere apologies that some issues were not up to your expectations, assuring you that every single comment noted has been considered. On the other hand, kindly note that our... More 

Travelers are raving about these Alexandria hotels

Cairo, Egypt
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I spent thier just one night , but actually it was marvellous great night , great outview , excellent service from all staff , my complete loyalty now is for Sheraton montazah especially and all sheraton series generally , welldone , awaiting for your newly approaches , thanks for everything ,

Was this review helpful? Yes
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Moatassem Thank You Very Much for choosing the Sheraton Montazah Hotel for your stay in Alexandria and also for the wonderful feedback you shared on trip advisor. It was really our pleasure hosting you and will always be. Looking forward to welcoming you again very soon. Sincerely, Islam Mahrous Deputy General Manager More 

New York City, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I checked this place out on various websites before booking and went ahead and pulled the trigger and booked. After a 4 HOUR drive from Cairo, we FINALLY reached this place to see that to our despair that this was not what we had signed up for... Got there and was not even helped by the Concierge and since we... More 

Was this review helpful? Yes
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, I would like to thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for sharing your very constructive comments on trip advisor. Please accept our sincere apologies for the fact that your stay with us was not up to your expectations. I would like to assure you that every single comment noted... More 

Cairo, Egypt
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent one night at this Hotel. The Hotel location is good, the view from higher floors facing the sea is breathtaking. All the hotel staff I met were very helpful and have smiley face all the time even with workload in high season. The room was not large and the furniture is very old ! Actually, the whole building requires... More 

Was this review helpful? Yes 1
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Moustafa, I would like to seize this opportunity to express my sincere thanks and appreciation for your wonderful comments noted with regards to your recent stay at the Sheraton Montazah Hotel. I do assure you that your nice feedback has been conveyed to our management team as well. Once again thank you. Looking forward to welcoming you again... More 

Cairo, Egypt
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked two nights at Sheraton montazah Alexandria...despite checking the reviews I couldn't imagine that it gonna be that bad..once I get in the hotel I felt like I'm in a time capsule every thing is dated and very old.rusted.nasty smell...room is very narrow that we hardly get the baby stroller in..the furniture in very bad ...the bathroom is very... More 

Was this review helpful? Yes 1
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please be assured that all points raised have been investigated and appropriate action has been taken on the spot. We do pride ourselves on... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I will never go again even if they will offer me a free room!! The hotel furniture is old and dirty, there is a bad smell coming from the Aircondition especially in the bathroom the smell is awful and the rooms smell like laundry dirts. In the beginning I thought it's my suite but when I told them and after... More 

Was this review helpful? Yes 3
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for your feedback and for taking the time to post your constructive comments. I reviewed every single comment noted regarding your recent stay with us at the Sheraton Montazah Hotel, and I do assure you that we do take all comments seriously and share them with our staff so we may resolve any/all issues.... More 

Paris, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Me and my husband have chosen to stay at Sheraton in Alexandria because our experience with Sheraton in Doha was great. Unfortunately Sheraton Montazah is not at all at the same level. We arrived at 4am at the hotel and we were given a room which had the air conditioning broken. In summer this is a torture considering the heat... More 

Was this review helpful? Yes 2
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank You very much for your comments noted with regards to your recent stay with us, knowing that only through our valuable guests feedback we would be able to improve our services thus achieving better guest satisfaction. On the other hand, please accept our sincere apologies for any unintentional inconvenience encountered during your stay with us, assuring you... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not standard would expect from a 5 star hotel or an international brand such as Sheraton. Old beds, small bathrooms and cleanliness of rooms left much to be desired. Pool has no shallow end (it is all 5ft deep) and splash pool is too small for children above 3 so not suitable for family with young children unless very good... More 

Was this review helpful? Yes
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. We do regret to learn that you did not enjoy your stay with us. Once again thank you for your constructive feedback and for your understanding. Looking forward to welcoming you always at Your... More 

Cairo, Egypt
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Those who has been to this place in the past would definitely get my review. Yet the staff are nice but the place changes a bit, its not like it was since we were kids. The rooms are not that big but definitely pick a double sea view room will be better. The breakfast menu is fine with good options... More 

Was this review helpful? Yes
Montazah00438, Deputy General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, I would like to thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your comments recently noted. Please accept our sincere apologies for the fact that your stay with us was not up to your expectations. On the other hand, I would like to assure you that every single comment noted... More 

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