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Sheraton Montazah Hotel

5.0 of 5
El Corniche Road, Alexandria, Egypt
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Sheraton Montazah Hotel
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Sheraton Montazah Hotel
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cairo, Egypt
Contributor
18 reviews 18 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent the Easter with my Family at Sheraton Montazah for the 1st visit to this hotel after 2 previous visits at Helnan Palestine and Hilton Corniche... What made this time very special is the great customer service from all the staff at reception, restaurants, bars.. Special BIG Thank you to Mr. Islam Mahrous for his great hospitality...

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Wael, Thank you very much for the great review of our hotel, assuring you that all comments noted have been conveyed to the concerned personnel and to our management team as well. We are really glad that you enjoyed your stay with us and hope to see you again very soon. Once again thank you and best regards,... More 

Sunderland, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When we arrived at the hotel at about 1:30, check in was at 2pm so we had to wait for the room to be made ready for us. We had a room on an upper floor, with fantastic views of the sea & Montazah Gardens, exactly what we booked, but the room was small and the bathroom was small too.... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you for choosing the Sheraton Montazah Hotel for your stay in Alexandria and for the good and constructive feedback with regards to your stay with us, assuring you that every single comment noted has been taken into consideration. On the other hand, kindly note that the hotel's owning company is planning for full hotel renovation due to... More 

Athens, Greece
Top Contributor
135 reviews 135 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we spent there only 1 night. we arrived late evening and left next morning to Cairo. room was very very small i was so surprised. price was very high. but breakfast was perfect. many fresh juices and so on. the boy served us was standby near our table, hoter and room was clean. i not see swimming cos was no... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Ms. Katrina, Thank you very much for sharing your nice and constructive feedback concerning your recent stay at the Sheraton Montazah Hotel. In that respect, kindly note that our hotel's owning company is planning for full hotel renovation due to start by the end of 2015. Once again thank you for your time to share your feedback with us.... More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 3 weeks ago

The service was outstanding!! Mahmoud Essam was our ambassador and he made our stay a 5 star stay literally by all means!! I reserved on the phone with Mahmoud but I havent ever met him or expected such a great hospitality and professionalism and on the other side, I picked Sheraton out of all hotels because I know and can... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Ms. Nouran Thank you very much for choosing the Sheraton Montazah Hotel for your stay in Alexandria and also for having taken the time to provide us with your feedback via trip advisor. In that respect, I do very much appreciat your nice comments noted concerning our staff and services offered. On the other hand, kindly note that the... More 

Riyadh, Saudi Arabia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night in the hotel. The staff is good. The view of the sea is excellent. The biggest point of improvement is the sound proofing of the rooms. we were in the 12th floor, but the sound of the vehicles plying on the rood at night was disturbing.

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Rahul, Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. I would like to express my sincere appreciation for your nice comments noted. Please rest assured that customer care is amongst our highest priorities and it is always gratifying to receive... More 

Hong Kong
Contributor
14 reviews 14 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 12, 2015

We stayed here 1 night with tour. The room was not very big but clean, and with a balcony directly to beautiful view of the beach and garden. The beds were clean and comfortable too. Bathroom was basic, hand shower was available. Toiletries were not expensive ones. Kettle was provided. The breakfast was okay, and the staff were nice. Need... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Atef Wilson General Manager More 

Amman, Jordan
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 10, 2015

This is my tenth stay at this hotel over the past few years. The best I can say about this hotel is that it is OK. It is has always been more a 3 star hotel than 5 star. It is beat up. Furniture needs changing! Located at the East edge of Alexandria is a plus for me where I... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Ammar, Thank you for taking the time to share your constructive feedback on trip advisor. Please be assured that we fully appreciate the points you have raised and would like to extend our sincere apologies for the disappointment you have expressed. On the other hand, please note that our hotel owning company is planning for full hotel renovation... More 

Salem, Oregon
1 review
5 of 5 stars Reviewed February 19, 2015

I have nothing to say about the Sheraton Montazah that would be negative in any way. We had a great experience from the reception desk, the concierge help/advice, the housekeepers and their gracious behavior and professionalism, to the coffee shop with its fabulous coffees and desserts, and to the breakfast spread that was offered. The whole experience was fantastic!!! Some... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for the great review of our hotel, assuring you that every single comment noted has been conveyed to the concerned personnel and to our management team as well. Once again thank you. We are glad that you enjoyed your stay with us and hope to see you again very soon. Cordially, Atef Wilson General... More 

Brisbane, Australia
Top Contributor
136 reviews 136 reviews
43 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed February 8, 2015

I am a Gold SPG member so I usually stay at one of the Sheraton group hotels. We we in Alexandria to catch up with a friend and do three days of sight seeing as we have never been to Alexandria before. I think that my rating of poor may be a little overstated and things started poorly with the... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback on trip advisor. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service. Kindly note that we do work hard to deliver an exceptional guest experience, and it's apparent in this case that... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 4, 2015

What I liked about this hotel was: the location (located at the quite side of Alex), and the friendly staff. The rooms were not new..actually, it was disappointing. Food quality: not good. If you are planning to visit Qaytbay castle or Alex library..or even go shopping you will need transportation, which is always available. You have to cross the street... More 

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Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Ms. Yomna, Thank you very much for taking the time to share your feedback. On the other hand, please note that our hotel's owning company is planning for full hotel renovation by end of 2015. Once again thank you. We hope to welcome you back to our hotel very soon! Sincerely, Atef Wilson General Manager More 

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