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Grand Royal Alex Hotel

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9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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Grand Royal Alex Hotel
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Grand Royal Alex Hotel
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65 reviews from our community

Traveler rating
    25
    14
    8
    10
    8
See reviews for
13
4
7
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mansoura - Egypt
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel location near to Saad zaglol square where there are many restaurants, coffee shops, shopping stores....etc makes it very nice. they offered the guests free soft drinks and ice cream all over the day...great complimentary service. the crews were very nice and friendly specially Mrs. Nancy the guest relation office and Gosiff at the front disk.

Review collected in partnership with Galahotels.com

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Thanks for the great hospitality and the stuff were geeat and there is a big difference in the service than before hope to keep it for the future and special thanks for mr. Say ed from the front desk the food was great and there are varieties of activities and services. ........................... ............................

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1 review
4 of 5 stars Reviewed 1 week ago

Very good hotel Very good rooms with good space Very good food Excellent Guest relationship management Location not so good especially for some rooms with side view Need more facilities in the room to be most likely 4 stars like LCD , boiler , wifi service Thanks and see you soon

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 1 week ago

At first thanks to all, for our fun nights we spent with you. the best to add a good note as this hotel in continuous improvement, when we arrived to the hotel we found esay check in free some things soft drinks and ice cream and so on, thanks very much for all kinds of happiness we have, thanks also... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very nice but the food types the same all the four days i was spent here. All in all i am satisfied with hotel and it's service very good. The location for most rooms average score and also the location for hotel average also. Thanks Nancy from general relations .

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
5 of 5 stars Reviewed 2 weeks ago

Totally worth visiting. Perfect value for money. Good was great. Location is nice. Easy check in and out. Guest relations was finominal. Near downtown, yet luxurious hotel. Rooms were comfortable and spacious.

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have exellant vacation, and i suggest this hotal for anyone need to spend vacation at alexandria, helpful and no noicy and room service is very profissionl and esy check-in and check-out Special thanks for Mrs.Nancy and Mr. Sayed for our suuport.

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is far from a five star hotel. The only good point was the guys at reception (Rami and Ahmed) The hotel is very dark and in desperate need of an updating or freshening. My room was very stale so I opened the window and went out to explore the surrounding area. After a few hours, the room still... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Giza Governorate, Egypt
1 review
2 of 5 stars Reviewed 3 weeks ago

I stayed at tihs hotel for two nights this week. When I wanted to take a shower, I discovered that the water was coming out a chocolate brown. I called the reception, and learned that they were aware of the problem, but had neglected to tell me when I was there only fifteen minutes earlier. I surmise from this that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I had an excellent accommodational and the receptions staff was very helpful and friendly also Breakfast buffet was very delicious Location was good for downtown finally thanks a lot Mr Sayed Front desk for his efforts

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

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