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Grand Royal Alex Hotel

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9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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10% off room rate
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Grand Royal Alex Hotel
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124 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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El Paso
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

- no iron available. - room service was average at most. - rooms were spacious but not well equipped, no iron for example and no keytle or tea station etc. Just a very basic room with beds. - bathroom cleanliness was below average. - we had upgraded and paod extra for a "deluxe double city view room" which was a... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a great vacation in this hotel due to the most friendly staff ,great breakfast and the clean tidy rooms . I would certainly recommend this hotel for families who wish to have a peaceful vacation with lots of activities to do due to the wonderful location at the centre of the city.

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
3 of 5 stars Reviewed 1 week ago

* Good points: - Location is great near the corniche and in the middle of the city. - Pool is so cosy and being on the roof with a nice sea view added a lot to it. - Staff are very decent and welcoming - Free soft drinks all over my stay (pool area and reception area) - Not sure... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay. Please do accept my sincere apology, In case you would like to further discuss it, Please feel free to contact me directly on this e-mail :... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have visited grand royal on 18/7/15 stayed for 2 nights below is my feedback: Location is strategic surrounded by food , drinks and easy for transporation Food : breakfast was poor with no varities and no fast refill Service : not good it took long time to change my room , long time to check out, i asked for... More 

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention.This is uncharacteristic of our hotel and staff Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@grl-alex.com Looking forward to welcoming you... More 

1 review
4 of 5 stars Reviewed 1 week ago

I and my family spent the Eid vacation on this hotel and almost everything was good We liked the assistance of Nada (gust relations) and the clean and comfortable room also the coffee brake and of course the swimming pool was very nice although it is a small Thanks to the Grand Royal team Mohamed Mostafa

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
4 of 5 stars Reviewed 1 week ago

The hotel is very nice, people were very friendly. The rooms were very clean, the food was good. It is not directly on the beach, but it's a 5 minute walk so it was ok. You get to see the beach partially from the glass windows of the room. All essentials were in room, and city shops and kiosks surround... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Best experience in Alex so far. Friendly staff works for you and your comfort. Professional level room service and house keeping. Very nice food (unfortunately didn't have the opportunity to try Iftar or any Cafeteria but had our Sohoor in room which was of excellent quality). Front office staff were also very helpful and do everything for your comfort (My... More 

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

It was different experience in Alexandria the city that i visit every year. I enjoyed my first stay with my family at Grand Royal hotel. "Nada is star" ,The staff was so friendly especially Front office, guest relation and kitchen teams ,just the service team needs to give more and equal attention to all guests especially in Sohor The location... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Me and my family have pretty much enjoyed our stay at Grand Royal hotel, the staff is really friendly and courteous, the location is great in the middle of lovely Alex where everything is accessible and reachable. Food menu had a lot of varieties with good quality. Rooms are somehow spacious & clean. The pool is nice except for the... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a lovely time at the Grand Alex Hotel and were very impressed with the staff they're very helpful and polite. The room was nice and very clean so my wife was very happy. One of the things my wife loved was the kindness the staff showed to a dog that visited them daily and they feed. We were... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

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