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Grand Royal Alex Hotel

4.0 of 5 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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Grand Royal Alex Hotel
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Grand Royal Alex Hotel
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36 reviews from our community

Traveler rating
    11
    8
    6
    6
    5
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9
2
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12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel, convinient location, specially if you are in Alexandria for business. Some of the most friendly staff you can find in Alexandria and always with a smile. Rooms are nice and very clean. I recommend it.

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Utrecht, Utrecht, Netherlands
1 review
2 of 5 stars Reviewed 1 week ago

What a disappointment. Don't get deceived by the pictures on the website, it is really not what it looks like. Outside of the hotel you see a lot of trash, though I am not sure what they could do about this to change it as it is a problem in Egypt in general. Inside the hotel everything looks.. a bit... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention.This is uncharacteristic of our hotel and staff Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@grandroyal-alex.com Looking forward to welcoming you... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

You will be decived with the picture but realtiy is terriable , its in a very narrow street no garage and the one they mention is for 30 per day in another buliding , a manager their called hisham have no idea of customer service , the air conditioner is broken and it could not go below 25 degree ,... More 

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention.This is uncharacteristic of our hotel and staff Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@grandroyal-alex.com Looking forward to welcoming you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel looks really elegant and clean ... rooms are large .. food is perfect and very delicious ..service was quick ..the staff is so kind and helpful specially the restaurant manager....thank you and i will be back soon

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear that our staff and service have met your expectations. We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

Cairo, Al Qahirah, Egypt
1 review
4 of 5 stars Reviewed 4 weeks ago

I spent there 2 nights, quite hotel, good restaurant, good cleaning. Reception staff very kind and helpful. There was good support for all requirements and inquires. Cafe is good and drinks delivered were very good

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I have attended a meeting in this hotel , it's halls were very suitable for meeting, helpful banquet team , quick service and cooperative management . Also, reserved rooms were very comfortable . Hope to visit the hotel again

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear that our staff and service have met your expectations. We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

Kuala Lumpur, Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

We checked into Grand Royal Alex on 23 November and ever since we entered the hotel the staff greeted us with their warm and friendly gesture. Check in process was smooth and the staff was very helpful and accommodating. The hotel is in a very strategic area where restaurants and shops are just within a walking distance. Hotel rooms are... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Dear Ms.Yasmin Thank you for taking the time to share your lovely feedback about our hotel. It gives me great honor that our staff and service have met your expectations,I will make sure to pass your positive words to each one of them. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was a good surprise for me and my family to find this lovely hotel in the heart of alexandria with full comfort stay ... In brief. . Location .. staff and front office ... rooms.. food.. sleep quality.. bathrooms.. everything is always above expectations. . The hotel is unique! !! Special thanks indeed for Mr mohamed Abbady .. and... More 

Was this review helpful? Yes 2
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Dear Mr.waleed Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am very glad to read all your positive comments and feedback and how you enjoyed a comfortable stay with our hotel and that our team met your expectation We look forward to welcoming you again back... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2014 via mobile

It was really very nice & comfortable stay for me & my family. The breakfast has lots of variety and the food is excellent.The restaurant was clean and the service was quick with very helpful staff. Thanks to Grand Royal Alex Hotel team for their kind hospitality.

Was this review helpful? Yes 3
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Dear Miss.Nadin Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us at Grand Royal Alex Hotel and that our team met your expectation, We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 30, 2014

location: in bad location crowded with old buildings and people. Parking: they doesn't have a parking!! and it's difficult to park your car in this crowded area and unsafe!! Services: the elevator most of time has a problem in its programming with delay. may be stand 10 min waiting the elevator!! Management: they doesn't have any solution for anything only... More 

Was this review helpful? Yes 4
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Additional Information about Grand Royal Alex Hotel

Address: 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Royal Alex Hotel 4*
Number of rooms: 192
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Hotel Style:
#12 Luxury Hotel in Alexandria

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