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Grand Royal Alex Hotel

4.0 of 5 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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Grand Royal Alex Hotel
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42 reviews from our community

Traveler rating
    13
    9
    6
    7
    7
See reviews for
9
2
5
13
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Khanaqin, Diyala, Iraq
1 review
1 of 5 stars Reviewed 1 week ago NEW

Popular hotel in a poor area Smell is not good Inside the room is very bad If you want to talk about what the hotel finished everything is bad The incredible Experience the best proof go and live on your own suffering

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

1 review
4 of 5 stars Reviewed 1 week ago NEW

Nice clean hotel room perfect safe location staff are nice and friendly nada gives excellent hospitality and services wish her the best in life looking forward to my next trip to alex I will fir sure stay in grand royal hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
2 reviews
1 of 5 stars Reviewed 1 week ago

Electricity went out and there was no hot water as they don't want to turn on the generator, security asks so much, even when we are going out the hotel, bad experience, we were going to take 2 days but we left after one night

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Price - Reasonable & affortable especially you continuously stay with special discount Location - Perfectly convenient at downtown centre with taxi and beach Comfort - Rooms are cleaned neat and awesome Staff & Branch manager - friendly, helpful with extra language speak & write especially Miss NADA has do her best to support customer with full effort, as my GPS... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect Convenient & safe location. Comfort hotel service. Staff & manager are friendly and caring to customer requirement. Nice clean hotel room provided. Food is fresh and awesome. Nada taught me some common local arabic word to ease during my travelling. She is helpful and take care of customers as family. Degree of hospitality of her serves excellent.

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel is barely a 3 star hotel in quite a bad location although they mention it's in Raml Station Area but the actual location is at El-Manshiya. The staff tried as much as possible to be helpful but they hardly had any idea about my booking whether on B&B Basis or otherwise. The room has quite old furniture, old... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2014

Very nice hotel, convinient location, specially if you are in Alexandria for business. Some of the most friendly staff you can find in Alexandria and always with a smile. Rooms are nice and very clean. I recommend it.

Was this review helpful? Yes 2
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Utrecht, Utrecht, Netherlands
1 review
2 of 5 stars Reviewed December 18, 2014

What a disappointment. Don't get deceived by the pictures on the website, it is really not what it looks like. Outside of the hotel you see a lot of trash, though I am not sure what they could do about this to change it as it is a problem in Egypt in general. Inside the hotel everything looks.. a bit... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention.This is uncharacteristic of our hotel and staff Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@grandroyal-alex.com Looking forward to welcoming you... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014

You will be decived with the picture but realtiy is terriable , its in a very narrow street no garage and the one they mention is for 30 per day in another buliding , a manager their called hisham have no idea of customer service , the air conditioner is broken and it could not go below 25 degree ,... More 

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention.This is uncharacteristic of our hotel and staff Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@grandroyal-alex.com Looking forward to welcoming you... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2014

The hotel looks really elegant and clean ... rooms are large .. food is perfect and very delicious ..service was quick ..the staff is so kind and helpful specially the restaurant manager....thank you and i will be back soon

Was this review helpful? Yes 2
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear that our staff and service have met your expectations. We look forward to welcoming you back to our hotel. Best Regards Yara Ammar More 

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Additional Information about Grand Royal Alex Hotel

Address: 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Royal Alex Hotel 4*
Number of rooms: 192
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Hotel Style:
#13 Luxury Hotel in Alexandria

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