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Grand Royal Alex Hotel

Hotel website
9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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1 room 1 guest
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Grand Royal Alex Hotel
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138 Reviews from our TripAdvisor Community

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Traveler rating
    67
    32
    15
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    11
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45
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39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (49)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (19)
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Cairo, Egypt
2 reviews
4 of 5 stars Reviewed yesterday NEW

Reception is poor , breakfast is very good , pool is excellent , HK very poor Welcome drink is good , the room is good but the A/c is so loud chick in and out is so slowly , security needs to improve.

Review collected in partnership with this hotel

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1 review
5 of 5 stars Reviewed 3 days ago NEW

the hotel was really nice.....friendly staff,guest relation team was so helpful the,the room very clean and the decoration of the hotel great location near to so many famous places in Alexandria and i like the dish of the day that Nada recommended (grilled salmon was so tasty) and i will visit it again

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Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

it is agood hotel , suitable location, but no free internet in the rooms , no free bottles of water in the room , bathroom need a big maintenance specialy the washbasin, the employees were friendly but no smile faces , I spend agood time in Alexandria

Review collected in partnership with this hotel

Was this review helpful? Yes 1
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback about your stay. Please do accept my sincere apology, In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward... More 

Shoubra el khiema
1 review
4 of 5 stars Reviewed 5 days ago NEW

That was Avery good trip in Grand Royal Alex Hotel. My family enjoyed with Swimming pool and the Cafe. The location of the hotel is very near of every thing in Alex. And Finally I hope to stay in it next summer.

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Rooms are fine but thats the only average part everything else is terrible 1. I woke up on noise - not street noise which i would have been fine with but it was music from the hotel! The speakers were too loud that I could hear it from bed. Soft music but loud enough to wake me up! 2. Parking... More 

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 1 week ago

Bad staff-Bad location-No honesty. I booked for 9 nights from booking website for 1082$ Including brakefast and the dam hotel charged me with 1460$ Justifying these increase from there perspective because I have a 10 yrs girl and they said she is not included while in booking mentioned children up to 11yrs is covered. I will never ever visit this... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Cairo
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay in Grand Royal Alex hotel. The staff is friendly. The rooms are spacious and clean. The breakfast is very good with lot of varities. There was a problem about the parking as soon as we arrived but the staff solved it. I recommend this hotel as it is near down town.

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff are very cooperative and respectable with a very good smile Breakfast is really good and well organized Wifi needs to be free all the time Pool is very small and there is no pool for children It is a good idea to have icecream and soft drink free all day

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 2 weeks ago

The place is clean and comfortable. The staff were quite friendly and helpful. The use of WiFi was not for free in the rooms and that should be fixed. Rates are a bit high but then we are in high season.

Review collected in partnership with this hotel

Was this review helpful? Yes
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and how you enjoyed your stay and that our team met your expectation We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

They make me Pay the extra bed twice although I booked a double room with extra bed through booking site I mentioned that the kid over 12 when I booked .they didn't bring the bed to the room till I went to the reception and paid 600 le for the bed

Was this review helpful? Yes
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