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Grand Royal Alex Hotel

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9 Al Borsa Al Kadima St | Al Raml Station, Alexandria, Egypt
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15% off room rate
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1 room 1 adult
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Grand Royal Alex Hotel
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210 Reviews from our TripAdvisor Community

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cairo
1 review
2 of 5 stars Reviewed 1 week ago

The room was very disgusting and I have already write my feed back at the evaluation card at the restaurant and till now no one contact me at that issue ..so I think that the hotel don't care about increasing his clients.

Review collected in partnership with this hotel

Helpful?
Thank E3301JRahmedm
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel, very friendly staff, needs some other additional facilities. Closed to Alexandria center and the mediteranian sea which allow to visit the most important places all over the city. I confirm again that the staff is very friendly

Review collected in partnership with this hotel

Helpful?
Thank Mohamed Y
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I want to thank the beautiful ladies at hotel (guest relation : mayar & nada ) about their caring And helping me by more information about alexandria and it's landscape They are very professional at their work I wish to both of them to Re-take the best But I have some issues about the Elevator and more thing and I'm... More 

Helpful?
Thank Akram M
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com We look forward to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

the view is so beautiful ... the hotel is clean ... the staff is kind ... the rooms are clean ... the food is good ... the café is good ... checking in took some time but not too much ... checking out was better ... it was an amazing experience

Helpful?
Thank Zeina E
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

In the heart of Alex city. Walking distance to the seaside...alot of restaurant around the hotel and lot of shop so you can buy what you want..make sure your pocket is full. The staff is very friendly..but the best is you have a free soft drink and ice cream everyday.

Review collected in partnership with this hotel

Helpful?
1 Thank zakaria s
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed for just one night.... the hotel was clean and the employees were helpful and very kind.....the location of the hotel is amazing.....it is close to everywhere a tourist needs to go.....the old city is less than 5 minutes walk.......the beach is right next to it......i recommended 100%......you will have great time.....

Helpful?
Thank Konstantinos D
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

mansoura
1 review
5 of 5 stars Reviewed 4 weeks ago

Dear all Really again and again I was so so happy to stay in this hotel I love all stuff Guest relation team Restaurant Housekeeping Security team Reception Really I feel like I'm in my home and I will never forget any one

Review collected in partnership with this hotel

Helpful?
Thank mohamedaG9380CA
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 4 weeks ago

Very good hotel to stay in alex with an average facility but a very supportive, helpful and kind staff and the value of money is good. Also the food and beverages is fine. Rooms are clean and well arranged.

Review collected in partnership with this hotel

Helpful?
Thank ahmed_dawood1981
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Alexandria, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed January 5, 2016 via mobile

Very nice hotel with best staff always smiling special thanks to miss mayar she is professional, helpful, funny and makes anything to be happy and comfortable stay in hotel and she It is able to absorb the anger and calm the situation and deal with problems with professionalism and resolved immediately... thank to all staff work in this hotel (housekeeping,... More 

Helpful?
Thank M.w.mahmoud A
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 4, 2016

This hotel is mediocre at best. I have to say it was the worst hotel (out of five hotels) that we stayed in during our anniversary trip to Egypt. First of all, despite the fact that the hotel was deserted (it's December in Alex), the very rude receptionist stuck us in an awful room with no windows besides two small... More 

Helpful?
Thank Yara M
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

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