This is no 5 star hotel! The majority of staff could not speak English. One of my colleagues had to move room 3 times as there were flies in his room. The staff were not very accomodating when it came to moving either. At breakfast time we were constantly harassed for our room numbers. Room service was a disgrace,we rang... more

The hotel is fantastic , views exceptional, found rooms spacious ,clean and staff friendly, no sewer smells in basement rooms food very good , would stay again more

This is quite possibly the worst 5* hotel that I have ever stayed in! The actual hotel is in a wonderful setting and the hotel itself is resonably nice. The rooms in the basement were awful. The corridors smelt of sewage and the general feel of the bottom floor was one of dampness. The rooms had more mosquitos than you... more

This hotel surpassed all my expectations. the staff were friendly, and always ready to help, the room was fantastic, and the beds were turned down with chocolates on the crease every night before bed. Nothing was too much trouble, ordering taxis, making phone calls for me, sorting out the fridge in our room, which did not work when we got... more

Having read previous reviews after booking, we were rather worried about what lay in store for us at the Sofitel. However, we were pleasantly surprised to find that the accommodation, food and staff were all of a high standard. Contrary to previous reviews, we found the staff to be welcoming, curteous and very smiley ! We were shown to our... more

I would like to express my deep frustration and disappointment regarding my last stay at the Sofitel Thalassa Marina Smir located in the North of Morocco. I have made my reservation directly through the hotel reservation center. At my arrival, we were forced to wait for four long hours (after driving all day) before we were able to get a... more

During our stay in Marbella in August, we decided to take a boat trip over to Morocco and stay at the Sofitel Thalassa, Marina Smir. Our initial journey was not the best. We had planned to take speed boats from Puerto Banus over to the marina in Morocco, however the water was too choppy so we opted for the ferry.... more

The design of the hotel is splendid and the rooms are a good size, it is let down by little details. Our room was not 'made up' til the afternoons, clothes storage is a large cupboard with no light and only 3 hangers by the bathroom, and 3 tiny drawers, it takes an extremly long time to check in and... more

We stayed here over a weekend in June 2005, we chose the hotel as it was within easy reach of Ceuta (we were travelling to Morocco from Spain for a few days). The hotel appears very nice as you drive up to it in the taxi (there is no other way to reach this hotel unless you have your own... more