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Ramada Sibiu

#9 of 29 Hotels in Sibiu
Certificate of Excellence
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Str Emil Cioran Nr 2, Sibiu, Romania
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238 reviews from our community

Traveler rating
    77
    109
    33
    12
    7
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69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel ? Beau-ti-ful The room ? Great! The service? Awful! We we "welcomed" by a trainee, who had no idea how things work in an international hotel. He didn't record my card, so at the moment I said "i'd like to charge that dinner on my room", they said "sorry, Sir, impossible." There are security gards wandering in the... More 

Was this review helpful? Yes
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Guest, Thank you for taking the time to write your feedback on Tripadvisor. I read with regret about the frustrations caused upon your check in and our collegue, a trainee one. Please accept our sincere apologies and please be so kind to contact me directly so that I could learn more about your experience and take care of it... More 

Timisoara, Romania
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is perfect, right in the center and the price was very good. We traveled with 2 children and we did not pay any extra for them, that's a plus. Parking it cost 5E outside and 10E inside, pretty expensive but...Breakfast was very good at 5 stars level. Staff very fiendly and no advance payment as most hotels in... More 

Was this review helpful? Yes
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Mr. Bogdan, First of all, in name of the entire team, I would like to thank you for your stay at Ramada Sibiu Hotel and also for your positive comment. We highly appreciate your good words regarding the quality of service provided by our team members. The satisfaction of our guests is our highest priority and we are glad... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a pleasant experience in 2013 during our 4 days stay for the New Year celebration. The service was good, the rooms were clean. We asked and got an upper room to have little noise from the New Year's party due to the fact we were travelling with our 6 months old daughter. The New Year's Eve menu was... More 

Was this review helpful? Yes 1
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Guest, We are truly happy to know that you had a great stay at Ramada Sibiu Hotel and also, you were pleased with our services and the New Year's Eve menu, panoramic view and the room. Thank you so much for the positive feedback. We do our best to be at the high standards for our clients. We look... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was there for one day and one night on a bussines trip on the 8th floor .Room is nice view is ok and the bed is better .The walls are paper thin ,you could hear the next guy sneeze and coughing in the next room.The maids very noisy on the hall way , despite the Do not disturb sign... More 

Was this review helpful? Yes 2
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Mr. Marius, We would like to take this opportunity to thank you for choosing Hotel Ramada Sibiu for your stay in Sibiu. We were very concerned to hear about your experience with us. Our team works hard to provide excellent services for each customer. Any delay or mistake providing our services is certainly unintentional and regrettable. We continue to... More 

Timisoara, Romania
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 20, 2015

I’m writing to you on behalf of my colleagues and me , sharing our experience in your hotel between 10th and 12th of February, when we made the mistake to have a conference in your hotel. I will start with the evening in which I made my check in, when your colleagues from reception told me that we ( me... More 

Was this review helpful? Yes 6
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Mrs. Stoica, Thank you for sharing your experience at Ramada Sibiu Hotel. Following your remarks, please allow me to provide you some clarifications: All extraservices were supposed to be paid by the guests at the Front Desk. This aspect was cleary mentioned in the event charts that were signed and stamped by your Company representatives. Our staff did nothing... More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 14, 2015

Although great located and had a great design few years ago when it was opened, started to fade out Details are pretty used, people got pretty arrogant and some of them started to misbehave No air in some rooms, as windows are not easy to be used

Was this review helpful? Yes 2
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear guest, Thank you for your review. With respect to the hotel design and all its details, nothing has got changed. Further more, during the next period, our hotel will undergo a refurbishment process. About the windows, I assure you that all of them can be opened but for safety reasons, these can only be opened partially. We are always... More 

Bucharest, Romania
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 1, 2015

I used to stay at Ramada every time I am going to Sibiu. The main reason is that it is a nice & clean hotel, right closed to the old town. The service was good; I have received a free upgrade of the rooms without even asking. Since I arrived very late and the restaurant was closed, the one of... More 

Was this review helpful? Yes 1
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Guest, Thank you so much for choosing Ramada Sibiu Hotel & sharing your feedback with us.Positive reviews always give us encouragement to work more efficiently. It is always a pleasure to welcome back regular customers who appreciate our service delivery and we all look forward to your return in not too distant future. Sincerely yours, Mirabela More 

Zagreb, Croatia
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 1, 2015

PLUS: Rooms are spacy, very well equipped, warm, clean and very tidy. View from higher floors is amazing (I was at floor 10). Service is kind and helpful. Good position in a city! Free WiFi and cable internet. Room for storing of your luggage after checkout. MINUS: Food is a little bit of a poor quality. NEUTRAL: Had problem with... More 

Was this review helpful? Yes 1
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Sir, We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Ramada experience on this occasion. We appreciate your complimentary remarks on... More 

Bucharest, Romania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

Great location, city center and near old city. Great service, very nice and helpfull staff, comfortable rooms, great view from upper floors, loved the bed and the pillows, very good sound insolation, very clean, good breakfast, they could work a little bit on the diversity, but good enough for couple of days, really nothing to complain, only good things to... More 

Was this review helpful? Yes 1
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Mr. Dan, Thank you so much for your excellent review and I’m delighted to read your comments about our hotel. I am very pleased to hear that you enjoyed your stay and that the room, the location and the outstanding view were particular highlights for you. Service is incredibly important to us and I am very happy that you... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2015

Right in the middle of Sibiu. Very close to Big Plazza, historical centre of Sibiu. Everything has been perfect! Room, service, food, position, etc, etc... Strongly recommend to all those need of great location, service during their trip in Sibiu.

Was this review helpful? Yes 1
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this review

Dear Guest, It is always very pleasing to hear such great feedback from our valued guests and it's through feedback such as this that we can truly gauge how successful we are at achieving the high standards we set for ourselves. We very much enjoyed reading your positive review and your kind words are greatly appreciated. We could not wait... More 

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