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Citadel Inn Hotel & Resort

Travelers' Choice award winner
11, Grabovskiy Str., Lviv 79000, Ukraine
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Citadel Inn Hotel & Resort
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Citadel Inn Hotel & Resort
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127 reviews from our community

Traveler rating
    100
    21
    3
    3
    0
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12
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Torquay, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

The best hotel I have ever stayed in, such friendly hospitable staff, with beautiful delicious food. I will come back again! Anyone who has never been to Ukraine must visit Lviv to appreciate the humour, culture, food, and history of this great country and people.

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I thoroughly enjoyed the week that I spent at the hotel for some business meetings. It is such a unique and beautiful design that it is worth visiting just to see the creative design of how they turned an old citadel tower into a hotel. The lobby bar is especially nice. The staff was helpful and always responded with a... More 

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Iryna K, Менеджер по обслуживанию клиентов at Citadel Inn Hotel & Resort, responded to this review

Dear Tom, Thank you very much for your review. We are thrilled that you had a great stay and enjoyed our staff, property, and service.How wonderful to read your great review and thank you for taking the time to share your experience. We are working for you and your kind words are the best compliment for us. Looking forward to... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2015

All round in every aspect one of the best hotels in Lviv by far. The hotel itself is faultless. It is Austrian built defence fortress (1850-1856) converted into an amazing 5 star hotel. Only one downfall is how far out from the city centre it is.. Apart from this i would recommend anyone to experience what we did.

Was this review helpful? Yes 2
Iryna K, Public Relations Manager at Citadel Inn Hotel & Resort, responded to this review

Dear Paulooooo! Thank you very much for your review. We will be very glad to welcome you at our hotel&restaurant next time and we promise to show you short direct way to the city centre (which takes about 7-10 min. on foot). We really appreciate your choice. With kind regards, "Citadel Inn" team. More 

Dongguan, China
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2014

Amazing location. Very good service with very helpful staff both at the hotel and the restaurant. Very near to the city center. Comfortable rooms and excellent food. highly recommended if in lviv. A must stay.

Was this review helpful? Yes 1
Iryna K, Front Office Manager at Citadel Inn Hotel & Resort, responded to this review

Dear Guest, Thank you for taking the time to write such positive and extensive review about your experience at Citadel Inn. We are thrilled that you had a great stay and enjoyed our staff, property, and service. We are so happy to hear that you have found "your place" in Lviv and We do hope it's not too long before... More 

Beverley, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 24, 2014

Situation on the top of a hill about 10 minutes walk from the centre is this wonderful hotel in an old citadel. Rooms are in keeping with the style of the property. Service was really good and they couldn't do enough to help with any requests. Would visit again for sure.

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Iryna K, Менеджер по связям с общественностью at Citadel Inn Hotel & Resort, responded to this review

Dear Jason! It is very important for us if guests after staying in our hotel leave some wishes according to the next visit. We are waiting for your next visit to make your stay unforgetable. Thank you for your choice. Citadel Inn Hotel & Resort Team More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 23, 2014

If you are looking for top luxury, combined with genuine warmth and friendliness, topped with a superbly renovated historic place: go there! Highly recommended. Excellent free WLAN, free Sauna, magnificent view form restaurant terrace.

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Iryna K, Менеджер по связям с общественностью at Citadel Inn Hotel & Resort, responded to this review

Dear Mr. Thomas! How wonderful to read your great review and thank you for taking the time to share your experience. My special thanks for the comments you have made on our staff and hotel in general. I am ever so glad to hear you have enjoyed your stay in Citadell Inn. We all look forward to welcoming you back... More 

Kiev, Ukraine
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

Definitely one of the best hotels in Lviv. It is secretly hidden in the centre of Lviv which allows you to have real feeling of city escape. It used to be old tower and prison, but everything in the hotel starting form lobby till the smallest piece of you room is gourgeous. The service is trained on very good level,... More 

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Iryna K, Менеджер по связям с общественностью at Citadel Inn Hotel & Resort, responded to this review

Dear Maria A., It is a great pleasure for us to read such nice reviews. We are working for you and your kind words are the best compliment for us. Looking forward to your next visit. Citadel Inn Hotel & Resort Team More 

Vancouver, Canada
2 reviews
4 of 5 stars Reviewed October 28, 2014

I stayed at Citadel in October 2014 and I absolutely LOVED it! The room was spacious and clean, the bed was very comfortable. I appreciated the place being super quiet, yet it took only 10min to walk to the city center. Breakfast was great - try their cheese cakes, they are out of this world! I also had some soups... More 

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Iryna K, Менеджер по связям с общественностью at Citadel Inn Hotel & Resort, responded to this review

Dear Yuliya! We are very pleased to read such positive reviews .We try to ensure that our guests enjoyed their staying at Citadel Inn Hotel & Resort . The greatest joy to us are positive impressions and kind words of people who visits us. We promise that we will improve the spa facilities. We're waiting for your next visit .... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 13, 2014 via mobile

The best parts of my stay there were the service and the views from the restaurant. Friendly genuinely helpful and cheerful stuff calls for the accolades and the views of the city were breathtaking. If You are planning to have a massage there - go ahead but make sure You ask the front desk to warm up the massage room,... More 

Was this review helpful? Yes 1
Iryna K, Front Office Manager at Citadel Inn Hotel & Resort, responded to this review

Dear Anna! It is very important for us if guests after staying in our hotel leave some wishes according to the next visit. We have already taken into account this remark and we can make you sure that during the next your visit at Citadel Inn you'll enjoy your massage. We hope to see you in the nearest future. Citadel... More 

Miami, Florida
Top Contributor
107 reviews 107 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 1, 2014

I spent a weekend in this hotel. It was a very good hotel built in a castle and which had amazing views of the City of Lviv. I would certainly consider coming back to this hotel when I return to Lviv. Overall a very good experience. Rooms are quite spacious.

Was this review helpful? Yes 1
Iryna K, Менеджер по связям с общественностью at Citadel Inn Hotel & Resort, responded to this review

Dear Alejandro! Thank you for your choice! It is very important for us to hear such kind words about our hotel. We are waiting for your next visit to make your stay unforgetable. More 

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