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Park Plaza Arena Pula

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Verudella 31, Pula 52100, Croatia (Formerly Hotel Park)
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Park Plaza Arena Pula
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Park Plaza Arena Pula
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Stoke-on-trent
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

We had researched a lot before we went and kind of knew what to expect but when we arrived we were more than happy!! The hotel is in a beautiful setting and you can see that the renovation has been done to an extremely high standard, we arrived and our rooms were not ready, we expected that as check in... More 

Was this review helpful? Yes 2
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you for choosing our hotel Park Plaza Arena for your stay in Croatia. We are happy to hear that you thoroughly enjoyed your time with us and that you would like to return next year. Your beautiful comments will be shared with our staff and especially with Nenad, Sonja, Petar and Korina. Also, we are going to... More 

London, United Kingdom
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived we were allocated a car park view and a pretty smelly room. To be fair, we had booked what was described by a third party as a 'park view' but be warned, anything that isn't a pool view seems to be a car park view. We accepted that fact but the real issue was the smell, I... More 

Was this review helpful? Yes 2
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you for your review. We are delighted to hear that you found our location peaceful, room extremely comfortable and breakfast very good. On a more negative note, we are disappointed that some aspects of your stay weren’t as expected. First of all, we apologize for the inconvenience you experienced with our receptionist. Rest assured that we already... More 

Birmingham, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On holiday with 4 friends for a week. On arrival we were very impressed with the interior of the hotel - modern and recently refurbished. The hotel is very well presented and the reception staff were very helpful. The bedrooms were comfortable and again were cleaned to a high standard each day. We were half board and there was a... More 

Was this review helpful? Yes 3
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you so much for the wonderful review that you have shared with us on TripAdvisor. Our team strives to provide experiences that make each and every guest feel right at home, and it elates us to know that you found our rooms comfortable and hotel nice. Thank you for recommending us, and we hope to welcome you... More 

Sliema
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Appears this hotel was recently refurbished 2 months ago. our hotel room was immaculate and huge with a seating area. You could even smell the newness of the carpet. A large flat screen tv, coffee / tea making, mini bar and wonderful shower. At around 130 Eur per night the room for Croatian prices was expensive, however it is one... More 

Was this review helpful? Yes
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you for sharing your impressions with us and other travelers. To know that you had an experience that exceeded your expectations brings much jubilation as we firmly believe that our guests deserve to experience the very best. Our hotel was completely renovated in 2015 and as you notice everything is brand new. We wish you all the... More 

Ljubljana, Slovenia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed lovely 3 nights stay at halfboard in this hotel and I would give it 5 stars if not for the following things; no service water at dinner, very friendly and accommodating staff but a bit inconsistent and food lacks proper seasoning. Otherwise great location, very professional staff, a bit small but clean, well equipped and comfortable rooms with... More 

Was this review helpful? Yes
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thanks for your review and for your suggestions! We are glad to hear that you consider our room’s comfortable, location great and staff friendly. As per your comments about the water service, please be informed that by standards it is served on request. Your feedback about the staff inconsistency and food seasoning, we’ll be further investigated and actions... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The service was at the top level, friendly, helpful and discreet. Room was a very comfortable and cosy one with a nice, modern and clean design. The hotel itself is located in the pine woods, has its own swimmming pool as well as a close access to the Adriatic Sea. There is air conditionning which during the summer is crucial... More 

Was this review helpful? Yes
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, We are very happy to know you experienced our outstanding quality and atmosphere; thank you for sharing your gracious feedback with us! We aim to provide the next level of luxury here and we are pleased to read that you experienced our offerings. On behalf of the team, we wish you all the best and look forward to... More 

Leeds
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Arena hotel was refurbished in May 2015 and is new, modern and clean. We caught a taxi from Pula airport which took around 20 minutes and cost just under 300 Kuna (not quite £30). We have come to realise this was a little steep as the return ride was 100 kuna less, so perhaps it would be better to... More 

Was this review helpful? Yes 1
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thanks for your lovely review and for choosing our hotel for your stay in Pula. We are happy to hear that you enjoyed our gastronomic offer, room and the overall design. As you may probably know, we are planning to increase the number of umbrellas in the near future – thanks for your input! If your future travel... More 

Bergen
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Friendly staff good service nice clean rooms and good outdoor area . Pool and beach. The food in the restaurent and at the pool bar is not fantastik, but good service make up for some of it. All is set in very nice surroundings

Was this review helpful? Yes
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thanks for sharing your feedback with us and other travelers. Knowing that you found our surroundings nice, staff friendly and service good is a great pleasure! As per your comments about our gastronomic offer, we are disappointed to know that you found it non fantastic. Rest assured that we’ll investigate further your comments and shared them with the... More 

Brussels, Belgium
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a really relaxing afternoon and night in this hotel. First of all, the staff members are really friendly, polite and professional. All of them had a smile on their face and were more than happy to serve us and answer our questions. We had a nice recommendation to buy wine in the area. The pool was rather crowded,... More 

Was this review helpful? Yes
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you for your lovely review! We are happy to hear that you had a really relaxing stay and that our service, room and air-conditioning were satisfying. Your comment about our breakfast coffee is taken on board and will be discussed with our Food & Beverage Manager – thanks for sharing! We wish you all the best and... More 

Ljubljana, Slovenia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I came to see hotel Park Plaza Arena Pula after renovation as I was their guest last year and I saw that it is much better and more comfortable now, after renovation. Recommend it to everyone. The beach is the most beautiful you won't find a better one anywhere else in Istria. Uros

Was this review helpful? Yes 3
Arena T, Management at Park Plaza Arena Pula, responded to this review

Dear Guest, Thank you very much for sharing your 5 star review in regards to your recent experience with us at Park Plaza Arena Pula. There really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We wish you all the best and look forward to welcome you in the nearest future!... More 

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