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Hotel Riviera

Splitska 1, Pula 52000, Croatia
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Hotel Riviera
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Ranked #20 of 30 Hotels in Pula
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101 reviews from our community

Traveler rating
    3
    23
    26
    19
    30
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10
52
7
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Bucharest, Romania
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is very good, close to the bus station (5 min) and Amphitheater (2 min). The decoration of the room is a little old and dated and the furniture also, but the building, in the Austro-Hungarian imperial style is very impressive. The hotel seems to be a former exclusive hotel. The selection of TV channels was quite poor (5-6... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for your review. We are happy to hear that you enjoyed the location of our hotel as well as the breakfast selection and the overall building style. If your future plans bring you back to Pula, we would be happy to host you again! Kind Regards, Arenaturist Management More 

Chicago, Illinois
Top Contributor
73 reviews 73 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 19, 2014

A blast from the pre-Tito past. We were told this has always been a hotel, since it was constructed in the 1910's. The bathroom was updated but the room was as old as the hills, though it was clean. Wifi was only on the restaurant floor, not in the room. The TV had no English stations. But the breakfast buffet... More 

Was this review helpful? Yes 1
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for sharing your impression on TripAdvisor! We are pleased to know that you found our breakfast buffet fine, the bathroom clean and our desk staff helpful. It would be a great pleasure to welcome you soon in our guest house Riviera! Kind Regards, Arenaturist Management More 

Chelmsford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 28, 2014

We travelled early in the morning to get to Pula. Found the hotel easy enough and was excited about staying in Pula and exploring. Arrived at 1.30pm to be told our room not ready until 2pm. Not a problem, we go for lunch. Afterwards we came back shattered at about 2.30pm to be told that our room had an issue... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for sharing your impressions on TripAdvisor. We are really disappointed to hear that your stay in our hotel wasn't satisfying and that your last day was ruined. In case of dissatisfaction, we always invite our guests to speak with our receptionists who will help them to solve any issue or in some cases, arrange a more... More 

Western Australia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 26, 2014 via mobile

We knew this was a budget hotel so no surprises. It could be magnificent!!! COULD BE. But sadly it isn't. Staff were friendly enough but the rooms almost make you want to cry. Sooooo old n outdated. No aircon which wouldn't be a problem if you could open the windows without being infested with mosquitoes. The towels in the bathroom... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for your sharing your experience on TripAdvisor. We are sad to hear that our guest house Riviera didn't meet your expectations. Your comments will be shared with related departments and actions will be taken where needed. We always invite our guests if they are not satisfied with the hotel to speak with our receptionists who will... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 17, 2014

Felt almost like we'd walked into hotel grand Budapest. You can almost sense the ghosts of a hundred years ago dining in opulence on the fabulous terrace. A lack of investment means that this hotel hints at a magnificent past. However, rooms clean and comfortable, breakfast very enjoyable and a late visit to the Caffè bar for kids hot chocolate... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for sharing your words of appreciation and choosing our hotel for your stay in Croatia. We are pleased to know that you found our room clean and comfortable, breakfast enjoyable and location fantastic; that are amazing compliments – thanks for sharing! We look forward to your next visit to our fine city! Kind Regards, Arenaturist Management More 

Senior Contributor
30 reviews 30 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 15, 2014

This hotel really is a gem, it's located right next to the amphitheater which leads to the main shopping streets into centre with all the ruins. So no taxi needed ! The rooms are large and clean and the hotel is very grand (yellow outside peers over the city) and has a superb feel of history. It is old fashioned... More 

Was this review helpful? Yes 1
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for your lovely review! We are really happy to hear that you found our customer service lovely and that they help you with anything needed. One of the main assets of the hotel it's the location – perfect for all the travellers looking for a central position in a residential area. We wish you all the... More 

Wolvey
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 13, 2014

This hotel is excellently located very close to the port and the amphitheatre, and only a short walk to the main town area. Although some of the rooms appeared quite spacious we were unfortunately booked into one of the smaller rooms where there was barely enough room to even walk around the bed. The rooms have no air conditioning and... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. It is with great joy that we read that you found our staff very pleasant, our gastronomic offer good and location excellent. As you know we are trying to solve the mosquito issue and unfortunately in some periods we are unsuccessful in... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 9, 2014

We are just back from an amazing week in Pula and we stayed in the Riviera Hotel. The location is excellent and the rooms are very spacious and clean. We were delighted to have a balcony and it was great to sit out in the evenings, even though it is small, there is plenty of room for 2 chairs and... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for taking the time to write a review on TripAdvisor. We are pleased to hear that you enjoyed our location and the friendliness of our staff! On a more negative note, we are sad to hear that you were disappointed to find out that there was no air conditioning. As stated on our and partner's websites,... More 

Sunderland
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 5, 2014

Hotel good value for money. No air con but have fans. Clean and breakfast good. Pula good for eating out. Hotel located near train station and bus station. Worth visiting Umag Porec and Rovinj and check out out Fazana just 5 kilometres away.

Was this review helpful? Yes 2
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for sharing your lovely words about our service and location. Providing a superior service is our main aim and we are glad to know that you experienced just that. If your future travels brings you back to Pula, we'll would be happy to host you again! Kind Regards, Arenaturist Management More 

Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 1, 2014

I would have to go with the very positive reviews that were written here already - when booking the hotel, we knew more or less what to expect and that seems to be the clue for an enjoyable stay in Hotel Riviera. We also really enjoyed the atmosphere of days gone by - you can easily imagine how the rich... More 

Was this review helpful? Yes
Arena T, Management at Hotel Riviera, responded to this review

Dear Guest, Thank you for your nice words and for appreciating the unique charm of our hotel! We are humbled to read that you found our staff friendly, the location enjoyable and our gastronomic offer nice. We wish you all the best and look forward to serving you on a future trip to Istra! Kind Regards, Arenaturist Management More 

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