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Hotel Excelsior Dubrovnik

Travelers' Choice award winner
5.0 of 5
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Frana Supila 12, Dubrovnik 20000, Croatia
Hotel Excelsior Dubrovnik
Best prices for: 1 room 1 guest
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Ranked #11 of 68 Hotels in Dubrovnik
A recent review
5 of 5 stars reviewed 1 week ago
sdr-eucromia Naples, Italy
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912 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

For a "5 Star" resort....the amenities fall short. The king mattress may be oversized but the quality is unbearably poor. There's no concierge to assist guests. And the toilet...the seat is big and hard as a rock. Overall, it has been a negative experience.

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Naples, Italy
Top Contributor
52 reviews 52 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for a conference and unfortunately I decided to select in another hotel for budget reasons: great error. This hotel is a dream. The view is difficult to depict: a blue sea in a blue sky looking at the Old City. The rooms are all small suites and the service is at top level. The terraces, the pools,... More 

Was this review helpful? Yes 4
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear Eucromiasdr I would like to thank you for writnig a positive review of our hotel. Although you were not staying at Excelsior, but attending a conference in our hotel, you have recognize the quality of our service and the quality of our facilities.. Thank you once again for writing a nice review and we hope to be your hosts... More 

UK
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in April 2015 for 4 nights in a deluxe sea view balcony double. Our balcony was spectacular and worth every penny. It had excellent, uninterrupted views of the sea, the Old Town and Lokrum island and we watched the sunsetting over the Old Town every night. Having experienced how busy Dubrovnik can get, I am glad we... More 

Was this review helpful? Yes 1
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear Rorg I would like to thank you for staying at Hotel Excelsior during your recent visit to Dubrovnik and also for writnig a positive review of our hotel. I'm glad that you had a pleasant stay with us and we hope to be your hosts again in the near future. Kind regards Matea Brnin General Manager More 

London, United Kingdom
Top Contributor
119 reviews 119 reviews
16 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is hard to find anything to fault with our stay in early April. We arrived 2.5 hours before the scheduled check-in time and the receptionist greeted us by explaining that only one of our two rooms was ready. As I had fully expected to have had to leave our cases whilst we set of to explore I was delighted... More 

Was this review helpful? Yes 5
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear RobertJE Thank you very much for your nice feedback posted on Tripadvisor's pages. I am so happy to hear that you had lovely stay with us, that you liked our location, our facilities and that you have found our staff friendly and helpful. We are also delighted to read you enjoyed our breakfast buffet and our restaurants. Thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I love this hotel because it has a beautiful view and location. There's a beach near the hotel and it's great. Rooms are tidy and comfortable. I like it. The food is deliscious and tasty. The prices are a little bit high but it's ok. I have had a good time in there.

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EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear NA N I would like to thank you for taking time to write a positive review of the hotel Excelsior. It is a great pleasure for our HK department to read that you have found our rooms tidy and comfortable and that you liked our food. Thank you once again for staying with us, and we hope to be... More 

Zagreb, Grad Zagreb, Croatia
Contributor
12 reviews 12 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 20, 2015

My husband and I stayed at this hotel with another couple from his work and we had such an amazing time! I booked us a room with a balcony sea view and it was unbelievable. While the room itself was a little outdated, the view from our balcony made up for the small tv and bleach stains on the carpet.... More 

Was this review helpful? Yes 5
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear Elisabth D I would like to thank you for taking time to write a positive review of the hotel Excelsior. It is a great pleasure to read that you found our staff attentive and helpful especially in Thai restaurant. We are pleased that you have enjoyed the comfortable facilities of our spa and that all together have contributed to... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 18, 2015

Staff not helpful. I asked for room upgrade with sea view and I do not think the staff made a big efforts to give me the best room even though the Hotel was almost empty. They did give me a room with the sea view but it was not the best and I had to pay extra for it!. I... More 

Was this review helpful? Yes 5
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear PancheBo I would like to thank you for staying at our Hotel during your recent visit to Dubrovnik and also for your valued feedback. I am saddened to read that your overall experience in relation to the hotel front office staff did not meet your expectations. We continually seek to create the highest standards of service in all aspects... More 

Fareham, United Kingdom
Contributor
16 reviews 16 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2015

Lovely hotel, comfortable room (601) with great views, delicious breakfast and dinner in the Piano Bar was just lovely. The highlight for me was the swimming pool and jacuzzi. The walk from the old town to the hotel is a gentle 5-10 minutes and there is NO hill except a slight incline (not steep) for the last 10 meters or... More 

Was this review helpful? Yes 3
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear PYUK I would like to thank you for taking time to write a positive review of the hotel Excelsior. It is a great pleasure to read that you complimented our staff , that you liked the food in our restaurant and that you have enjoyed the comfortable facilities of our spa. We are also delighted to hear you enjoyed... More 

San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed here after booking budget accommodations for our previous stops on an around the world trip and we were NOT disappointed. According to their "wall of fame" their previous guests have included Martin Sheene, Mohammad Reza Shah, and the Queen. And the hotel treated us with the same courtesy and attentiveness. The views are incredible, but make sure you... More 

Was this review helpful? Yes 5
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

Dear Davis H I would like to thank you for staying at our Hotel during your recent visit to Dubrovnik and also for writnig a positive review of our hotel. I'm glad that you have enjoyed our facilites and that you had a pleasant stay. Thank you once again for staying with us, and we hope to be your hosts... More 

Sarajevo, Bosnia and Herzegovina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

I just got back home after a weekend stay at Excelsior with our company and i can say i'm amazed. We were located in the old building of the hotel which is beautiful! The view from our room was indescribable, simply AMAZING. The rooms were very nice and clean (Cleaned and refurbished on a daily basis). The buffet breakfast has... More 

Was this review helpful? Yes 1
EXC_Dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review

dear Denzimir I would like to thank you for taking time to write a positive review of the hotel Excelsior. It is a great pleasure to read that you found our staff friendly, polite and professional, which, along with the comfortable facilities you enjoyed, contributed to the pleasantness of your stay. We are also delighted to hear you enjoyed our... More 

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