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Real Plaza Hotel Suites

Hotel website
9a. Calle Poniente No. 40, Antigua Guatemala, Antigua 03001, Guatemala
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1 room 1 guest
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Real Plaza Hotel Suites
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69 Reviews from our TripAdvisor Community

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Traveler rating
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    23
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (23)
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    (16)
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    (15)
  • Dec-Feb only
    (15)
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1 review
4 of 5 stars Reviewed July 21, 2015

Personnel is very friendly and they had a really good customer service. There was a little wait to get a room at the lobby, but it was worth it. I could have used the pool if I had taken a swimsuit. I will definitely take it next time.

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Christian, We are pleased to know how much you enjoyed your stay. Hopefully next time you may bring a swimsuit! Best regards, María E. Quiroa. More 

Woodstock, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 14, 2015

We stayed here for one night at the end of a mission trip. Nice hotel, beautiful room. It is a little out of the way, so we moved closer into town after one night on our own choice. Everyone was very nice and the grounds are lovely. Great breakfast.

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Lvabear, We are very pleased that you enjoyed our Hotel; we will soon have a golf car to take our guests to the central park, so hopefully you may come again on your next trip. Hope to see you soon! María E. Quiroa. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

This was such a nice hotel, the service was great and the rooms were spectacular. very clean and friendly staff they are flexible with large groups. I stayed two nights and it was great because everything is walking distance.

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Stephanie, we are very thankful for your good comments about the hotel. This is what makes us improve our service, so people like you may come and enjoy. We hope to see you here again. Many regards, María E. Quiroa. More 

1 review
2 of 5 stars Reviewed March 21, 2015

First the staff was great but are paid less than minimum wage. A room with jaccuzi for over $120.00 had no hot water. Another Antigua swindle. The breakfast had no vegetarian option. I can say enough about this place.

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello tsiero, we are sorry to hear about your bad stay. I would like you to know that we've been having troubles with our hot water so that may be why you were unlucky that day, we are terribly sorry. We will introduce a vegetarian option for our breakfast menu, you are totally right. We hope to see you soon... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 18, 2015

The hotel and room itself were respectable. The issue comes mainly with the service. At some point on our final day we asked why the water in our shower was tepid / cold and we were told that we had to request the staff to turn on the immersion heater in order to have hot water. I find it really... More 

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello gastronom0. I am truly sorry to hear about your bad experience! We've been having troubles with our hot water, so that may be why they told you that, we are very sorry for it. Also, we just introduced the concierge service in our lobby so all our guests may get reservations and bookings in restaurants, transportation and other entertainment;... More 

London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

I booked this hotel for me and boyfriend to stay in for a few days on arriving in Guatemala. Sadly they did not confirm my booking properly and had my name down wrong so it was a massive hassle to check in after a 19 hour trip. The hotel is priced in the higher bracket yet didn't appear to have... More 

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Good evening DMCVH_88, we are terribly sorry about the bad experience you had with us; it is very rare that all of that happened since our staff, during the day, do speak english. We've been having problems with the hot water, so that may be a reason why they told you that you needed to call them if you were... More 

Rio Dulce, Guatemala
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Great hotel, with a helpful staff. LOVELY rooms. I stayed on the 2nd floor. Room had a great jacuzzi, however the hot water liked to shut down sometimes. Nice free breakfast in the morning, and overall a decent restaurant. Great pool and relaxing area. The hotel is very quiet at night also! I opted to order a massage(220Q), which wasn't... More 

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello aR011ingSt0ne, we are thrilled to know how much you enjoyed your stay with us!!! Hopefully you can come back soon. I would like you to know that we are opening our Spa very soon so you can get relaxed with all the services, not just a massage! More 

Cagliari
Level Contributor
270 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed January 18, 2015

A lovely hotel about 5 blocks from the main square. Location is excellent because the hotel doesn't get any traffic or party noise. Rooms are spacious and cozy, there is a HUGE garden (it is almost a hike to get to the very big swimming pool), and staff is very kind and helpful. There is no bar at the hotel... More 

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

We are thrilled to know that you enjoyed your stay with us! About the bar, we will have a brand new coffee shop with alcoholic and non alcoholic beverages opening on February. Hope you can come and see it yourself! More 

Mena, Arkansas
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed November 11, 2014

We were on a Mission Trip. We had spent a week in the Paten Jungle. Dave Beam had just written a novel and we were living it...large! But Dave forgets to feed you when he is on an adventure. We rode the canoe aka boat, down the Passion River, took a bus, flew into G City and found this piece... More 

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

We love to hear how much you liked spending a few days here! Hopefully you may come back pretty soon. Best regards. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 24, 2014

It was nice and clean, comfortable and cozy. Just the jacuzzi wasn't working :( otherwise all the areas and service is great! The location is ok for safety reasons walking isn't a good idea from the hotel to the Central Park so you need to drive or pay a taxi.

Was this review helpful? Yes
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Dear Alejandra, we are thankful for your wonderful comment, and very sorry about the Jacuzzi, that was the day when we had to fix them all, but we hope you can visit us soon so you may enjoy our Jacuzzi and swimming pool. We're looking forward to see you soon. More 

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