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El Carmen Hotel

3a Avenida Norte 9, Antigua 03001, Guatemala
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El Carmen Hotel
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Jose, California
1 review
5 of 5 stars Reviewed April 13, 2015

I have had the pleasure of staying at El Carmen Hotel several times and I can say without question it is one of the best hotel experiences I have had. I travel often with groups of students for missions trips and each time I (we) have been a guest, we have treated with great care and attention. The hotel offers... More 

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you Stephen for your review, we always look forward to having our frequent clients back. More 

yacht traveling south
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 1, 2015

We had high hopes for this hotel because of the reviews. It did not meet our expectations. Although the property is beautiful and clean the service is abysmal. The rooms are small with no chairs or sitting areas. We arrived with a fair amount of luggage. There was no one available to help with the luggage. We had a one... More 

Was this review helpful? Yes
LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, we keep working to improve our rooms and our clients experiences and we apologize for all the inconveniences you had. We will make sure this will not happen again. More 

Travelers are raving about these Antigua hotels

1 review
5 of 5 stars Reviewed March 25, 2015

It is a very nice, very accessible location, people in the place are very friendly and attentive are always ready to help you with whatever you need, the view on the terrace is beautiful volcanoes water, fire look and Acatenango the sunsets are breathtaking it is a very nice place to have a relaxing time place and read a good... More 

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, you are always welcome at El Carmen Hotel. More 

1 review
4 of 5 stars Reviewed March 22, 2015

I've stayed at Hotel El Carmen for 8 years straight. The rooms were always clean with nice decorations. This place is not super fancy, but for the safety, quality and level of customer service, it's a bargain! For anyone wanting a genuine Guatemalan experience and atmosphere as opposed to a tourist one, this is the place to stay. The management... More 

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, we hope next time you visit you will be able to stay in our new Deluxe Rooms which have been completely renovated. More 

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed March 20, 2015

I have used this hotel for an annual trip several weeks long for over 12 years. The accommodations are very comfortable and the hotel makes every effort to meet your needs. The staff are very friendly and helpful. They are like family to me and my friends. They also have a buffet breakfast available. They can accommodate workshops and special... More 

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, we always look forward to your group staying with us. We hope to see you this year. More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 29, 2014

We ended up here on a whim. We were originally staying in a nearby Hostel, but I ended up getting sick and couldn't handle the loud party atmosphere of the hostel. We happened upon this place and it was amazing! The woman at the front spoke perfect English and wished for a fast recovery. It was exactly what I needed... More 

Was this review helpful? Yes 1
LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your recommendation, we are glad you enjoyed your stay with us. Keep us in mind for your next visit. More 

Oregon
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 2, 2014

When staying in the old town cobblestone streets, you concede that the accommodations are pretty old. The location is two short blocks from the central square of the ancient Guatemalan capital. Beds were fair, food was good, service was exceptional. I would stay there again when I return.

Was this review helpful? Yes 1
LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, we hope when you come back you can stay in our new renovated Deluxe Rooms which we are sure you will enjoy. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 18, 2014

The breakfast is really good, comfortable, affordable, excellent location if you want to walk to the park, the church or to get a great coffee. I love Hotel El Carmen! You may also want to buy souvenirs from Guatemala, there's a little store inside the hotel!

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

Thank you for your comments, it is always a pleasure to have you staying with us. More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

The staff are pretty friendly here and the rooms are nice enough but badly in need of renovation (old carpets, decor, plugs in the wall, no safe, etc.). The noice echoes like crazy in this hotel and it gets extremely noisy whenever anyone is walking around or talking outside their rooms. Even with earplugs in it wakes me up every... More 

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LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

We appreciate your comments and have been renovating all of our rooms, we hope you come back someday and come stay in our new Deluxe Rooms. More 

central Wisconsin, USA
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 25, 2014

If you want luxury and can afford, you can find it in Antigua - many locations. However, if you want affordability, to be safe and comfortable, and to have the BEST LOCATION in Antigua, this is the hotel for you. Oh yes! and such friendly service from front desk, to kitchen for breakfast buffet, to housekeeping ..... they are like... More 

Was this review helpful? Yes
LibnyL, Front Office Manager at El Carmen Hotel, responded to this review

It is always a pleasure having you with us! Next time you visit us you will see many changes since we are starting a renovation next month. We appreciate your positive feedback. More 

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