When I arrived, I found the price they wanted me to pay was much higher than the price I had booked and no satisfactory explanation was offered. They also informed me my booking was for one person, whereas I had booked a double room. I replied I would find another hotel. They handed me my credit card receipt and assured... more

In July, I stayed at Hotel El Carmen with a group of friends from my church. I have traveled very little outside the U.S. and I wasn't sure what to expect from this experience. What I found was great convenience to the city's town square, a lovely lobby area on the hotel's main floor with a lot of great plants... more

We stayed with a group of 24 in early July. We'd stayed in a very hot area before, and Antigua was beautiful, as was the hotel. It's just a block and a half from the downtown square, where President Putin rode with his motorcade while we were there. Within close walking distance of the market, churches, restaurants, etc. It was... more

In June of 2007, our group of 10 Presbyterian mission project workers made the El Carmen our hotel of choice as we explored Antigua, the former capital of Guatemala. From Isai Gonzalez at the front desk, to Mayra Garcia the concierge and travel agent located in the hotel, all the way to Roberto Lara the owner of the El Camen... more

I love Hotel El Carmen!! My experience was fantastic!!! this hotel has a wonderfull vew, you can see the mountains and the "agua volcano' and from the roof you can see the churches,ruins and all the colonial beauty. The location it's in a really good place because it's very near to the central park, the artesanies market, and near to... more

What a little treasure!, After searching way too long for a hotel we settled on this hotel (a group of 5) and we were all delighted with the property from the simple but well done breakfasts, to the spacious rooms and the kind service (not always quick by US standards), but we were in latino mode so it was fine.... more

Very noisy hotel with almost no hot water. Rooms perfectly adequate and location is close to the square which is very handy. For the money, I wouldn´t stay here again though. more

I have stayed at the El Carmen on two different occasions. The hotel is in a great location. I felt very safe in and around the hotel. The rooms are small, but I don't spend much time in my room when I am in Guatemala. I had my laptop with me, so I enjoyed the wifi service. This is not... more

I stayed here during as the mudslides hit the nearby lake districts in 2005. We hit a few blackouts during this period, and they'd enclosed the courtyard because of inclement weather issues (with plastic roofing!). Our room didn't actually get any hot water on 2 out of the 3 days spent there (one of the reasons I moved to Hotel... more