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Soleil La Antigua

9 calle Poniente | Carretera a Ciudad Vieja, Antigua, Guatemala
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Soleil La Antigua
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Soleil La Antigua
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205 reviews from our community

Traveler rating
    53
    85
    41
    14
    12
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sierra Madre, California
Top Contributor
170 reviews 170 reviews
30 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel grounds and common areas are very nice. I think most of the staff if very eager to please but it really depends on who you get. Like someone else stated, we arrived early and while I didn't expect they would let me check in early, they could have at least said something like we'll try and as soon... More 

Was this review helpful? Yes
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Thank you very much for your comment, and for contained on it and that helps us better refine details that can make better the experience of our guests. Let me tell you've probably had problems when looked at our travel agency because the staff has been rotating, but for today that detail is allreade now and the schedule is normal... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

It was my first time in Guatemala and i didn't want to go to a commercial hotel i wanted something authentic a real hotel with culture and vibrance. I was by myself i just needed a break from reality and work.The hotel itself is very nice all the colours and scenery was beautiful, the food was all right nothing special... More 

Was this review helpful? Yes
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Sophia, good day. Thank you very much for your comment, it's good to know that your vacations were memorable, well, for me personally is a lot of satisfaction knowing that my help and joy to serve was nice for you Definitely hope to have it back with us soon, remember that this is your home. Best Regard. Raúl Madrid. More 

Levittown, New York
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Took my girlfriend to Guatemala for the first time, and since I had been to this hotel before I figured why not show her the beautiful Soleil and have her experience Antigua for the first time, we had a great time, she loved everything about the hotel, we walked around the gardens and took beautiful pictures. our room was ready... More 

Was this review helpful? Yes
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Hello Eddie. Thank you very much for your comments, for us is a pleasure to read was everything good and nice during your stay. And, of course thanks a lot for share your experience with all the people here. Receive the warmest regards from the Best city in all Central América. More 

Castellanza, Italy
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel is nice looking and atmosfere is good..but... The front desk did not make a pre autorisation so evrithing you asked for extra like laundry breakfast etc they run after you to pay cash...we visited for busness but it is more a simple tourist hotel....we did finish our work 1 day in advance and asked if chexking out 1... More 

Was this review helpful? Yes 1
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Good day. We appreciate your comments as we can realize details to improve, I regret that when you make your Check-In, nobody didn´t a pre authorization on your card to leave an open credit to their requests , usually always ask to the person if they wish or not, we will strengthen with the front desk this detail. As for... More 

Reno Nevada
Top Contributor
107 reviews 107 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 13, 2015

Our visit was prompted by a time share exchange, a repeat from four years ago. I was surprised that the grounds and facilities seemed in better shape than ever. We had two units...one a standard hotel room in the main building and a one-bedroom unit in the Villas. The hotel room is roomy, with a fireplace, good beds and very... More 

Was this review helpful? Yes 3
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Hello. Thank you very much for your comment, we are very glad to have liked you, and thank you for your comment about the internet, for us it is very helpful, so, we can improve our weaknesses and in your next visit will be so much better than the last. And it is good that our concierge has been of... More 

manatee
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 10, 2015 via mobile

I was surprised to read some negative reviews of this hotel because I have stayed here on eight different trips to Antigua and always found the hotel to be excellent. The staff works hard to please, the food in the restaurant is very good, beds comfortable and the rooms spacious and always clean. I do recommend that you ask for... More 

Was this review helpful? Yes 2
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Thank you very much for your comment, it's good to read that you recommend us to the other readers. We are working every day to improve, and become your best choice to stay in this beautiful city: La Antigua Guatemala. It´s a pleasure read a review like this from an advanced critical of this page. We hope can you come... More 

Hackettstown, New Jersey, USA
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 8, 2015

My family stayed at this hotel in the Villa section the first week of January 2015. We booked through Interval. From the minute we started to call the hotel to confirm our reservation it was all a mess. This Hotel knows nothing about the hospitality business. Forget about the fact that they could find our reservation by our reservation number... More 

Was this review helpful? Yes 1
RMadrid, Hospitality Manager at Soleil La Antigua, responded to this review

Good day. First of all, personally and on behalf of our hotel I/We want offer one apologies for his experience during your visit to us is very sad to read was not possible create beautiful memories, especially with a partner such an important company as INTERVAL INTERNATIONAL. We regret that your room was not adequately when you got it, has... More 

Guatemala, Guatemala
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2015

I booked this hotel based on photos via site due to the pool for my daughter. The place is very nice. They can use new towels though. The challenge was the service. WORST customer service ever in Guatemala. I arrived in the morning. Immediately, I was advised/greeted with the check-in time, 3pm. I returned at 2:45am. The front desk lady... More 

Was this review helpful? Yes 1
Princess Anne, Maryland
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 24, 2014

If you like walking on cobble stones and dodging busses, this is your place. Sine I like to walk K into town. It's a tough trek. However, the town is quaint once you get there. The hotel is fine, good breakfast and service, but I,d rather be in town.

Was this review helpful? Yes 1
Kelly M, Revenue Manager at Soleil La Antigua, responded to this review

Hello! Thank you very much for your comment, it's good to read that our facilities were to your liking. Of course, as you said: a beautiful place to walk our city, so we put the hotel a little bit far, so you can enjoy the streets ... Just Kidding! ... And for those who prefer not to walk we service... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 19, 2014

They were having a soccer game behind the rooms on the garden.... I couldnt sleep, I was waiting to the soccer ball to crash th window.... Also making a lot of noise, music, etc... (was like a company celebration or something)... They charge as they where 5 stars hotel.... they deserve 3.

Was this review helpful? Yes 1
Kelly M, Revenue Manager at Soleil La Antigua, responded to this review

Hi! Greatly sorry you had this situation of football in your visit at the hotel. Sometimes, passing these details because for our special garden which is behind of these rooms, there are companies that perform friendly meettings, at our hotel and make these games. We working to soundproof our rooms, we hope that on your next visit count with this... More 

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Additional Information about Soleil La Antigua

Address: 9 calle Poniente | Carretera a Ciudad Vieja, Antigua, Guatemala
Phone Number:
Location: Guatemala > Sacatepequez Department > Antigua
Price Range (Based on Average Rates): $$
Number of rooms: 180
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Also Known As:
Soleil La Antigua Hotel Antigua
Soleil La Antigua Guatemala
Antigua Villa Guatemala
Soleil La Antigua Hotel Guatemala
Hotel Style:
#5 Spa Hotel in Antigua

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