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Porta Hotel Antigua

Travelers' Choice award winner
#11 of 76 Hotels in Antigua
GreenLeadersSilver level
Hotel website
8a Calle Poniente No 1, Antigua 03001, Guatemala
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Porta Hotel Antigua
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463 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (463)
  • Mar-May only
    (126)
  • Jun-Aug only
    (125)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (129)
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England
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here a few times and never been disappointed. Handy location for cruising (by foot) the delights of Antigua. Service suitably Guatemalan, so don't be in too much of a hurry but always friendly. Breakfast buffet is good and meals are OK but go explore! Nice outdoor pool, great for kids. Enjoy!!

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Guatemala City, Guatemala
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I am a group leader for a team of 55 people. My experience has been very disappointing. Prior arrangements by email and personal visit were not honored. Service has been greatly lacking as well. It took two trips to the front desk and an additional phone call to get maintenance to unlock our bathroom door with a broke lock. I... More 

Was this review helpful? Yes
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear waywayguatemala, We would like to thank you for sharing your comments regarding our services and facilities on your most recent stay. We want to express our most sincere apologies for the inconveniences experienced, and for not attending the situation as you expected. To know your opinion will help us identify weaknesses and develop better procedures, to ensure an excellent... More 

Washington
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We visit antigua like 2 weeks ago, it was an amazing experience, since the beginning. All the people at the hotel was very nice, specially Jessica at front desk. My husband suggest to take a massage, we didn't knew about the spa at the hotel because nobody told us, at night, Mary from the spa call us and invited us... More 

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Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear Lilburke, Thank you so much for sharing your opinion with us, we are glad we fulfilled your experience as you deserve. Hope we see you again in a near future. Best Regards, More 

San Jose, Costa Rica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great place, food was excellent and at good price, service was the best. Rooms were clean. Free WiFi in rooms. Conveniently located. Will definitively return. Pool was not great but fine, gardens were manicured and very nice.

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Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear Carlos U, We are so glad you've liked our services. We appreciate very much you have taken the time to share your experience with the traveler community on Trip Advisor. Do not hesitate to come back, it will be a pleasure to receive you again! Best regards, More 

Green Bay, Wisconsin
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I were here for a week's stay. Our rooms were located in the newest section of the hotel accessed via an underground tunnel. Each room had two beds, a tv with 99 channels, a desk, a safe, an iron and ironing board. The bathroom had a tub/shower combination and a sink with shaving mirror and hair dryer.... More 

Was this review helpful? Yes 2
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear wellSeasoned62, Thank you so much for taking the time to post such a glowing review regarding your most recent experience at Porta Hotel Antigua. We hope to see you again soon! Best regards, More 

Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The best place to swing in Antigua, the atmosphere is so nice, the food is cheap and you will definitely enjoy the pool in the very center of Antigua. To use the pool it cost around 12$ witch is worth it to pay.

Was this review helpful? Yes 1
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear Christian Z, We appreciate so much that you've taken the time to share your opinion and recommendations with the traveler community on Trip Advisor. We hope that you have the chance to keep on coming to Porta Hotel Antigua. Best regards, More 

Miami, Fl
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was well located, buffet meals were good, rooms were sufficient but not generous. The hotel itself was spread out over 3 locations and during our stay we had to use a "tunnel" (under the street) to access the restaurant. Restaurant was nice, open air, had an outside seating area and gardens. Since Antigua is a colonial style city... More 

Was this review helpful? Yes 3
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear Prophet9fla, We are so glad you've enjoyed our hotel during your most recent stay. Thank you so much for sharing your experience on Trip Advisor! Best regards, More 

Provincia de Cartago, Costa Rica
5 of 5 stars Reviewed 1 week ago

The service was excellent and the employees too. The employees are very kind and dedicate to the guest. I would recomend this hotel 100%!!! I like the view, decoration and it's located in a nice city.

Review collected in partnership with this hotel

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Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear raquelbg33772, It has been a pleasure for our team to be at your service during your most recent visit to Antigua Guatemala. We hope that you can visit us again very soon! Warm wishes, More 

San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Porta Hotel was a great experience....wonderful breakfast buffets, excellent dinners (without any fear of eating the salads and vegetables), clean rooms with filtered drinking water, and a very pleasant and helpful staff.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear Mr. Charles J, We are so glad that on your most recent stay our services were up to your expectations. Please feel welcome to come back in a near future, it will be a pleasure to be at your service again. Best regards, More 

Guatemala
Level Contributor
14 reviews
5 of 5 stars Reviewed 1 week ago

It was great to have a good moment at Porta Antigua. The whole group we share this time at the hotel was wonderful, we were looked after us, the staff is super friendly. Thank you to every one for everything.

Review collected in partnership with this hotel

Was this review helpful? Yes
Fernando X, Gerente at Porta Hotel Antigua, responded to this review

Dear GuatemalaTGTS, We are grateful you've taken the time to share the experience with your group when visited Porta Hotel Antigua. We hope that you come back soon! Sincerely, More 

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