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Roberts House Inn

11 India Street, Nantucket, MA 02554
Hotel amenities
Roberts House Inn
Best prices for: 1 room 1 guest
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Ranked #22 of 41 Nantucket B&B and Inns
A recent review
3 of 5 stars Reviewed November 23, 2014
AnnabelJJ Farnham, United Kingdom
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73 reviews from our community

Traveler rating
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    29
    16
    5
    4
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29
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pawtucket, Rhode Island
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I arrived and booked a 3 day trip at the Roberts House Inn on Nantucket MA. I arrived around 12:00 pm on Wednesday, May 20, 2015, I had an infection in my foot and noticed my foot was getting "beet" red and began to swell. I really had trouble walking on. I went to the front desk and told the... More 

Was this review helpful? Yes 2
Scott A, General Manager at Roberts House Inn, responded to this review

Good day HenryK102. I am very sorry for the confusion with your recent reservation. I heard of your accident the day following the incident, and had understood at the time that the hotel had refunded your deposit in full. After looking at your account and speaking to staff, that clearly did not happen. I've put through a full refund on... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 8, 2014

We just returned from a disappointing 4 night stay at the Roberts House. I will start with a positive which is location..sadly that's about it. The bathrooms on the third floor are in desperate need of renovations. There was significant rust in the bathtub and peeling ceiling paint. Both bathrooms did not have heat. The electrical system must be the... More 

Was this review helpful? Yes 2

Travelers are raving about these Nantucket hotels

Farnham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 23, 2014 via mobile

The location of the Roberts House could not be more ideal - it's a short stroll to everywhere . We stayed in the Gate House which is all brand new . the room was perfect and the bathroom pristine . We had a lovely view out onto a little courtyard. it was quite an unusual place in the we only... More 

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Berlin, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2014

This place could be an absolute gem. The locations in the very heart of the village can not be beaten. The rooms are specious and the porch on the side is absolutely lovely to sit at. If they only would have staff that would actually care about their guest, be engaged with what they are doing and portray a bit... More 

Was this review helpful? Yes 1
Riverhead, NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 3, 2014

True, the exterior creates a lovely first impression but it seems, going by our own and other reviewer's experiences, it's very hit-or-miss. Based on the prices charged for the 'off season', we were expecting a more exceptional experience. The room we stayed in seemed more Hollywood facade than substance. But the true weak link is the lack of consistency of... More 

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Middletown, Rhode Island
Top Contributor
59 reviews 59 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 1, 2014

The room I stayed in is quite small but the beds are very comfortable and the room is clean. While the hotel could use a lot of updating it makes up for it in customer service. The staff is friendly and helpful and the buffet breakfast has a wide selection of breakfast food.

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Safety Harbor, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 19, 2014

We stayed here not knowing what to expect . The old cliche you get what you pay for certainly applies here ! The location was perfect however from the moment we arrived until we left the service sucked , and that's probably not a strong enough word. We had septic problems in our room and something backed up into our... More 

Was this review helpful? Yes 1
Scott A, General Manager at Roberts House Inn, responded to this review

Thank you for taking the time to fill out a review, and although you’re critical of our property (and myself as manager specifically), we stand by the way we handled your specific situation. Let me start by saying that I’ve encountered all sorts of situations and people while managing hotels for the past 20 years, but nothing quite like our... More 

Beverly Hills, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed October 14, 2014

The room we stayed in was really adorable - a little small, but everything was new and the common areas on the house were both chic & comfortable. The location can't be beat - close to everything you need in town. The staff is beyond lovely - I came to them with a pair of white pants that had coffee... More 

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massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2014

Easy walk to hotel from ferry, great location for seeing sights and finding restaurants. Room was small, bathroom barely adequate but interestingly, soy shampoo provided was excellent; tried to find it (Fresh Soy Shampoo) online and found it cost $150 for 10 oz. A nice bonus to get it free. Breakfast was plentiful - several kinds of coffee and tea,... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 21, 2014 via mobile

The room we stayed was in the Roberts House and it was wonderful! Very spacious and great location. Breakfast was good too! The best part for me was after walking around all day coming to the room and enjoying the jetted tub. If we come back to Nantucket we will be coming back to room 102!

Was this review helpful? Yes 1
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