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Roberts House Inn

4.0 of 5
Hotel website
11 India Street, Nantucket, MA 02554
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Roberts House Inn
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Ranked #21 of 41 Nantucket B&B and Inns
A recent review
5 of 5 stars reviewed 3 weeks ago
GreenClova
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Park City, Utah
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel extensively throughout the world and I have not experienced anything as atrocious as the management at Roberts House Inn. I was put in a room which had very strong paint fumes which triggered a breathing issue. The staff bought large buckets of water to soak up the fumes but with no ventilation, I had to leave the door... More 

Was this review helpful? Yes 3
Mike R, Guest Services Associate at Roberts House Inn, responded to this review

We appreciate you taking the time to share your feedback about your Nantucket experience and we’re sorry to hear that your stay at The Roberts Collection didn’t match your expectations. We’d like to apologize if our team’s efforts to address the stained linen issue and the paint smell issue seemed adversarial — our goal was to assist you. To thank... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The Roberts House is the first room I booked at 18, and I've been going back ever since. I was also able to get my parents to start staying here and they are the reason I ever knew about Nantucket! The main house is having renovations done soon, the Gate House is only 2-3 years old and the Manor House... More 

Was this review helpful? Yes
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, short walk to ferry terminal or 5 min taxi ride down the street if you have heavy luggage. very appealing building, like so many of the buildings in this lovely historic town of Nantucket. Very picturesque town and lots of walks and looking at the various beautiful homes and buldings. Don't walk too far out of the town,... More 

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Pawtucket, Rhode Island
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 21, 2015

I arrived and booked a 3 day trip at the Roberts House Inn on Nantucket MA. I arrived around 12:00 pm on Wednesday, May 20, 2015, I had an infection in my foot and noticed my foot was getting "beet" red and began to swell. I really had trouble walking on. I went to the front desk and told the... More 

Was this review helpful? Yes 5
Scott A, General Manager at Roberts House Inn, responded to this review

Good day HenryK102. I am very sorry for the confusion with your recent reservation. I heard of your accident the day following the incident, and had understood at the time that the hotel had refunded your deposit in full. After looking at your account and speaking to staff, that clearly did not happen. I've put through a full refund on... More 

Travelers are raving about these Nantucket hotels

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 8, 2014

We just returned from a disappointing 4 night stay at the Roberts House. I will start with a positive which is location..sadly that's about it. The bathrooms on the third floor are in desperate need of renovations. There was significant rust in the bathtub and peeling ceiling paint. Both bathrooms did not have heat. The electrical system must be the... More 

Was this review helpful? Yes 3
Farnham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 23, 2014 via mobile

The location of the Roberts House could not be more ideal - it's a short stroll to everywhere . We stayed in the Gate House which is all brand new . the room was perfect and the bathroom pristine . We had a lovely view out onto a little courtyard. it was quite an unusual place in the we only... More 

Was this review helpful? Yes 3
Berlin, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 3, 2014

This place could be an absolute gem. The locations in the very heart of the village can not be beaten. The rooms are specious and the porch on the side is absolutely lovely to sit at. If they only would have staff that would actually care about their guest, be engaged with what they are doing and portray a bit... More 

Was this review helpful? Yes 3
Riverhead, NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 3, 2014

True, the exterior creates a lovely first impression but it seems, going by our own and other reviewer's experiences, it's very hit-or-miss. Based on the prices charged for the 'off season', we were expecting a more exceptional experience. The room we stayed in seemed more Hollywood facade than substance. But the true weak link is the lack of consistency of... More 

Was this review helpful? Yes 1
Middletown, Rhode Island
Top Contributor
59 reviews 59 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 1, 2014

The room I stayed in is quite small but the beds are very comfortable and the room is clean. While the hotel could use a lot of updating it makes up for it in customer service. The staff is friendly and helpful and the buffet breakfast has a wide selection of breakfast food.

Was this review helpful? Yes
Safety Harbor, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 19, 2014

We stayed here not knowing what to expect . The old cliche you get what you pay for certainly applies here ! The location was perfect however from the moment we arrived until we left the service sucked , and that's probably not a strong enough word. We had septic problems in our room and something backed up into our... More 

Was this review helpful? Yes 1
Scott A, General Manager at Roberts House Inn, responded to this review

Thank you for taking the time to fill out a review, and although you’re critical of our property (and myself as manager specifically), we stand by the way we handled your specific situation. Let me start by saying that I’ve encountered all sorts of situations and people while managing hotels for the past 20 years, but nothing quite like our... More 

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