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White Elephant Village | Residences & Inn

Certificate of Excellence
Hotel website
19 North Water Street, Nantucket, MA 02554
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White Elephant Village | Residences & Inn
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103 Reviews from our TripAdvisor Community

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Traveler rating
    93
    5
    3
    1
    1
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31
41
3
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (16)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (5)
All months
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a very nice 5 night stay at this Hotel. My wife injured her knee our first day while on vacation. They where very accommodating. The front lobby staff always helped with rides and then even loaned us a car to use for a couple days. Had a great boat rental trip on Thursday. Judy at the front desk was... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Rich H, Thank you very much for taking the time to write a review. We all hope your wife's knee is getting better! I am glad you discovered the wine store and don't forget if you come back for another visit, which we hope you do, we are more than happy to provision anything that you need. The food... More 

Tampa
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In addition to the great location and beautiful property; I have never experienced such warm, genuine, and consistent service. Every member of the hotel staff made us feel at home and went out of their way to provide exceptional service. We will book a return for next summer very soon. THANK YOU!

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear John L, Thank you for your kind words, which I will certainly share with all the staff. We are so glad you enjoyed your stay and we look forward to welcoming you back next year. THANK YOU! Kind Regards, Tania Jones More 

Chicago, IL
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 25, 2015

We celebrated our ten year anniversary with a first visit to Nantucket. Thank you to the manager Tanya who made our entire experience so special! Tanya is a lovely woman from New Zealand that went out of her way for us. The concierge Judy gave us one excellent recommendation after another. Thank you! We had a wonderful room. Rides to... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Flying_E, Thank you so much for your kind words. We are all delighted you enjoyed your 10th wedding anniversary and we hope to see you back for your 11th - if not before. Kind Regards, Tania Jones More 

New York City
Level Contributor
123 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed July 20, 2015

Have not been to Nantucket in a long time. Took a long weekend with my son. We were in a one bedroom suite. The décor was tops and the bathroom was well appointed. There was a kitchenette and a washer dryer. We were on the bottom floor close to the road. There was not really a noise issue but the... More 

Was this review helpful? Yes 1
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear rdkflk, I am sorry you didn't enjoy the first floor room, you are correct in that the second floor rooms do have more natural light. We do offer room service from the White Elephant hotel as well as food and beverage at the pool daily. We indeed did make a mistake in that prior to your arrival, no one... More 

Balitmore, Maryland
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 19, 2015

We were re-located here by the White Elephant after a disastrous 3 nights in their Cottages and Lofts. Everything was wrong about the tiny cottage and we were paying $640.00 per night to be there! However, when we asked to be moved, the staff there was terrific. They took about 1 hour to find a vacancy, then relocated us to... More 

Was this review helpful? Yes 4
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear kaypaints, I am so pleased that your vacation was saved and that you enjoyed the property and the friendly staff. They were so happy to read your review and know that you had such a nice time here. We look forward to seeing you again. Kind Regards, Tania Jones More 

Niwot, Colorado
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 10, 2015

We were booked at a B&B in town which ended up a nightmare and we had to find an alternate place to stay at nearly midnight on Memorial weekend. The White Elephant could not have been more friendly and helpful! Not only that night but they were able to accommodate us for the rest of our stay in Nantucket. The... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Lisa P, I am happy to read that what started out as a disastrous weekend was fully recovered! We are all so happy to hear how much you enjoyed your stay and all the little extra treats. We hope to see you again. Kind Regards, Tania Jones More 

Brooklyn, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

We stayed here during a festival in which we were participating. The room was huge and one of the most luxurious we've ever stayed in. Every little touch seemed to have been thought of. We found the staff extremely pleasant, always smiling and discreetly on hand. We enjoyed the lobby area (we were in the residences), with the coffee and... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Beadel, Thank you for taking the time to write such a nice review. We are pleased to read you enjoyed your stay and had fun at the festival! Its certainly a great event. Our number one concern is that our guests are happy and we are delighted to grant any request that we possibly can and always with a... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 5, 2015

We are staying at the Village, the rooms are ok but the service is disappointing , if you want to be pampered and taken care of this is not the place to go! There is a big discrepancy between the price and the service, not worth the money , the little exercise room is far from the main building and... More 

Was this review helpful? Yes 4
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Adriana O, We collectively as a staff were saddened to read your review, not just because of your disappointment, but because we knew you were disappointed that the king bed was not capable of being two twin beds, in the suites and hoped that you would still enjoy the rest of your stay. We all discussed daily, during your... More 

Lubbock, TX
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 24, 2015

It is a pleasure staying at the White Elephant! Location is perfect for venturing to Brant Point Lighthouse, the harbor, or to the darling downtown shops and restaurants. (each just a few blocks away) The staff greets guests with a smile, impeccable service, beverages and treats as well. I stayed in a room at the Village Inn during this visit,... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Ashley H, We are delighted you returned to us and enjoyed the service the staff provide and the amenities. We look forward to your next visit! Kind Regards, Tania Jones More 

Greenfield, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

Every detail of this hotel was incredible. We had the most wonderful stay and cannot wait to return! Offering gourmet cheeses and wine during the evenings and spa water during the day are the perfect lobby touches. The room was large and comfortable with a spacious bathroom and balcony. A quiet location that was walking distance to shopping, restaurants, and... More 

Was this review helpful? Yes
Tania J, Manager at White Elephant Village | Residences & Inn, responded to this review

Dear Megan M, Thank you for your lovely review! Our chocolate covered cranberries are made locally and I agree, they are delicious! We hope to see you again. Kind Regards, Tania Jones More 

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