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Comfort Inn

2.0 of 5
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426 Southbridge St, Auburn, MA 01501
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Comfort Inn
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Ranked #5 of 5 Hotels in Auburn
A recent review
3 of 5 stars Reviewed January 10, 2015
Alissa D
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55 reviews from our community

Traveler rating
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    12
    8
    3
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10
17
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2015

Nothing over the top here. Good service, nice lobby and breakfast. The lady serving breakfast and tending to the breakfast room space was pleasant. No complaints really. Could be updated a bit all around. We have been back already as my husbands family lives about 15 minutes away from this hotel. We plan on returning.

Was this review helpful? Yes 3
Saint John
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2015

Despite NO SMOKING signs on every room door of this establishment , smoking is permitted. We made the mistake of spending 1 night at this location ,fortunately our room did not smell of smoke . However , as soon as you left the room the smoke was in your face as soon as you were in the corridor. It was... More 

Was this review helpful? Yes 3
Albany, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2014

Too tired to drive safely? Reserve a room here...do a quick shopping spree at the Macy's/Sears mall across the street and have a pleasant meal/drink at a nearby pub before relaxing on a comfy bed in a clean, good-sized room. Front Desk is always friendly and helpful. Stayed twice, and will return. Only complaints, found on both stays: the elevator... More 

Was this review helpful? Yes 1
Torquay, United Kingdom
Top Contributor
92 reviews 92 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 23, 2014 via mobile

We arrive late without a booking, but wish we had the energy to look at nearby alternatives. There was nothing wrong , it is just an overnight motel. It was not cheap and the breakfast was just above bare minimum.

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Dalton
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 11, 2014

We have twice in the past month had an early morning appointment at UMass Medical in Worcester so staying in Auburn worked out well. Although we had a glitch the first stay because our wake up call was an hour late, the manager did what he could to make up for that and we will be return guests whenever we... More 

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Mayfield, NY
Top Contributor
60 reviews 60 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 28, 2014

Friendly front desk & breakfast staff. Clean, large comfortable room. Modern clean bathroom. Great free breakfast. Neat free lending library. Free papers. We needed extra cleanex's for the car & the young lady at the front desk cheerfully got us a box. Recommended a great place to eat : Bently Pub. Did I mention the comfortable bed.

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woods hole
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 26, 2014

This was all I could find in the area on Saturday night and it was lovely and clean but the price!!! Yikes!!! $152 for the night and I stayed in comparable accommodations in NC for half that price the night before.

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Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed October 17, 2014

This hotel is very nice. It's a little off to itself but not that hard to find. Front desk was very helpful and friendly. The girl who provides the breakfast was SUPER NICE. She always had a smile and kept all the breakfast items stocked.

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General M, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know how we are doing! We are so happy to hear that you enjoyed your stay. We strive to provide the best customer service possible. We do share our parking lot with Starbucks and Staples set back from route 12. More 

Oklahoma City, Oklahoma
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 30, 2014

We were looking for a place outside of Boston, and this was a very good choice. Hotel was clean, comfortable, and staff was very friendly. The only problem we had was a wake-up call, actually two since we didn't answer the first one, at 5 AM!!! Guess someone at the desk didn't cancel the prior guest's request. Not a nice... More 

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General M, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know how we are doing. It is greatly appreciated! I do apologize for the early wake up call. Not how you want to start vacation. We pride ourselves on customer service and our cleanliness. We are located about an hour from Boston, it is a straight shot on I-90 (mass pike).... More 

1 review
1 of 5 stars Reviewed September 15, 2014

I tried to book this hotel for my fiancé for two nights on my card- the front desk had to email me a credit approval form but needed a manager to do so/ the woman seems confused and unsure-I left my name, email and number for someone to send me this form and call me and no one did. He... More 

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General M, General Manager at Comfort Inn, responded to this review

I am truly sorry about the confusion and that you had to find other accommodations. As the general manager this is unacceptable and I take full responsibility. This was a mistake by me and I do apologize. I do hope that if you are in town again, that you call the hotel directly and ask for Brian the general manager.... More 

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