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Holiday Inn Express Auburn

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10-12 Johnson St., Auburn, MA 01501
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Holiday Inn Express Auburn
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Holiday Inn Express Auburn
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198 reviews from our community

Traveler rating
    99
    72
    21
    2
    4
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76
39
12
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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    (198)
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    (46)
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glenwood, nj
Top Contributor
76 reviews 76 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my second time staying here during a weekend visit to see my daughter compete for HC. I didn't want to stay here again but the price was right and we basically sleep there and leave early in the morning. Last time we had our other children and they said there room was ok, but I remember not liking... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello karenbearcountry, We'd like to thank you very much for taking the time to let us know about your stay. We value any and all feedback. I am very sorry that you weren't impressed by our facility. I would definitely have felt the same way if I encountered this! I would love to hear more from you about this so... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed the weekend of Feb 21. If you're in the area this is the place to stay! The staff is available friendly and helpful. My room was immaculate and attended to. And I'm very picky about that. extremely impressed

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Su G, Thank you very much for taking the time to go on TripAdvisor and write us up a review. We appreciate what you have to say! I love what I'm seeing! Thank you so much! We definitely don't skimp on the details and we want every room to be perfect for you. We're glad that we backed it... More 

Pequannock, New Jersey
2 reviews
5 of 5 stars Reviewed February 9, 2015

My husband and I have stayed in the Holiday Inn multiple times and our experience with this hotel is always pleasurable. We stayed at the Holiday Inn on February 7th and the woman at the front desk, Alyssa couldn't have been nicer and was very helpful to us. We asked her multiple questions regarding restaurants in the area and other... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Tracy! Thank you for taking your time to hop on TripAdvisor and submit such a great review. I will definitely be passing on these kind words that you've said onto Alyssa. She is definitely an amazing desk agent and a person. She loves to help and make people happy and that's the only kind of people we want working... More 

Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2015

My wife and I were just passing through and needed a place to relax and stay the night. Check-in was a breeze. The young woman at the front desk, Alyssa, was friendly and helpful. The room was a good size and clean. The bed was comfortable and the room had nice little extras like a refrigerator and microwave. The hotel... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Ramfan1999, Thank you for taking your time to fill out a TripAdvisor review! Your feedback is everything to us. We're glad that you had a 5-star stay! That's what we love to see. Especially when one of our staff members gets special recognition! I'll definitely be passing your kind words to Alyssa. We're glad that you checked out all... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2015

This was a great hotel to stay in. The breakfast in the morning was great. They have cookies out after 5p. The staff was so helpful making sure I knew where I was going. They even recommended a great place for dinner. I will definitely stay there again! It is clean, comfortable, and the staff is extremely friendly.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Susan k, Thank you for taking your time to hop on TripAdvisor to write us a review. We're glad you enjoyed our breakfast (and our cookies!). Our staff definitely works hard to make sure that we can always deliver you amazing service. Whether that's helping you with directions or giving you dinner recommendations. We're here for YOU! We're glad... More 

Augusta, Georgia
Top Contributor
75 reviews 75 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 10, 2015

I reviewed this hotel before and this trip was very consistent with what I experienced before. Hotel employees are very efficient and accommodating. Hotel is clean and always has someone doing something to make it better. The internet this time was really fast so I am thinking that there was less people. Parking lot is well let and lots of... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Evilshig, Thank you for taking your time to hop on TripAdvisor to share a review! We love to hear what you have to say. We're glad that our employees here were able to meet all of your service needs and you are right! We are always looking for ways to improve. Tiny style? I will definitely pass on this... More 

Hancock, Maine, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2014

Once again while in Mass. we stayed here. We totally enjoy this hotel. The bed was comfortable and the breakfast was delicious as usual. We stayed for 5 nights and actually had time to use the hot tub. My wife especially enjoys the fireplace, we were able to sit by the fireplace on four separate nights visiting with family and... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Neil, Thank you for your time and your review. We love to see what our guests have to say. We're glad you had time to really enjoy our amenities. Oh, I love that fireplace! Long cold nights are made much better by gathering around the fireplace and enjoying some coffee or cocoa. The hot tub helps too! We hope... More 

Dakota Dunes, South Dakota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2014

After a long day of traveling this was a great room to rest in. Shower had great water pressure and the towels were good sized. The bed was comfortable, the fridge kept our drinks cold and everything was very clean.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Jennifer, Thank you for taking the time to fill out a TripAdvisor review! Your feedback is of utmost importance to us. We're glad you enjoyed your amenities! Clean, Comfortable and Convenience! That's what we shoot for and we're glad we hit our mark. We hope next time you're in the area you'll stop by and see us again! We'll... More 

Newry, Maine
1 review
5 of 5 stars Reviewed December 26, 2014

Outstanding service during a unexpected stop--great team and support when our car broke down and our son came down with the flu on our way to Maine. Kyle (night shift manager) was uber helpfull and professional. He was able to get us a great room and find us a local mechanic (Fuller Automotive) that was able to fix our car... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Chris O, Thank you for taking your time and filling out a TripAdvisor review. We love to see what you, our guest, has to say. I see that you had some bumps in your journey but I'm elated to see that Kyle was able to assist you. He is an excellent worker and an awesome person. I will definitely... More 

1 review
5 of 5 stars Reviewed December 21, 2014

We stayed here for 1 night while visiting family. Everything was clean and well maintained and the staff was very friendly. Wifi was complementary and worked well. Free breakfast was also well done with a clean, well maintained dining area. The room we had was large with 2 queen beds. Everything was clean. It was a very nice experience.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello SpDv1342, Thank you very much for taking your time to write us a review. We appreciate your time in doing this as your feedback means everything. We're glad that you found such great value in all of our wonderful amenities. We know what matters to your our guest and we do our best to deliver those services, all the... More 

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