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Holiday Inn Express Auburn

2.5 of 5 10-12 Johnson St., Auburn, MA 01501
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Certificate of Excellence 2014
Holiday Inn Express Auburn
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Holiday Inn Express Auburn
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194 reviews from our community

Traveler rating
    96
    72
    20
    2
    4
See reviews for
73
39
12
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • All months
    (194)
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    (45)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel to stay in. The breakfast in the morning was great. They have cookies out after 5p. The staff was so helpful making sure I knew where I was going. They even recommended a great place for dinner. I will definitely stay there again! It is clean, comfortable, and the staff is extremely friendly.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Susan k, Thank you for taking your time to hop on TripAdvisor to write us a review. We're glad you enjoyed our breakfast (and our cookies!). Our staff definitely works hard to make sure that we can always deliver you amazing service. Whether that's helping you with directions or giving you dinner recommendations. We're here for YOU! We're glad... More 

Augusta, Georgia
Top Contributor
75 reviews 75 reviews
40 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I reviewed this hotel before and this trip was very consistent with what I experienced before. Hotel employees are very efficient and accommodating. Hotel is clean and always has someone doing something to make it better. The internet this time was really fast so I am thinking that there was less people. Parking lot is well let and lots of... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Evilshig, Thank you for taking your time to hop on TripAdvisor to share a review! We love to hear what you have to say. We're glad that our employees here were able to meet all of your service needs and you are right! We are always looking for ways to improve. Tiny style? I will definitely pass on this... More 

Hancock, Maine, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Once again while in Mass. we stayed here. We totally enjoy this hotel. The bed was comfortable and the breakfast was delicious as usual. We stayed for 5 nights and actually had time to use the hot tub. My wife especially enjoys the fireplace, we were able to sit by the fireplace on four separate nights visiting with family and... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Neil, Thank you for your time and your review. We love to see what our guests have to say. We're glad you had time to really enjoy our amenities. Oh, I love that fireplace! Long cold nights are made much better by gathering around the fireplace and enjoying some coffee or cocoa. The hot tub helps too! We hope... More 

Dakota Dunes, South Dakota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After a long day of traveling this was a great room to rest in. Shower had great water pressure and the towels were good sized. The bed was comfortable, the fridge kept our drinks cold and everything was very clean.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Jennifer, Thank you for taking the time to fill out a TripAdvisor review! Your feedback is of utmost importance to us. We're glad you enjoyed your amenities! Clean, Comfortable and Convenience! That's what we shoot for and we're glad we hit our mark. We hope next time you're in the area you'll stop by and see us again! We'll... More 

Newry, Maine
1 review
5 of 5 stars Reviewed December 26, 2014

Outstanding service during a unexpected stop--great team and support when our car broke down and our son came down with the flu on our way to Maine. Kyle (night shift manager) was uber helpfull and professional. He was able to get us a great room and find us a local mechanic (Fuller Automotive) that was able to fix our car... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Chris O, Thank you for taking your time and filling out a TripAdvisor review. We love to see what you, our guest, has to say. I see that you had some bumps in your journey but I'm elated to see that Kyle was able to assist you. He is an excellent worker and an awesome person. I will definitely... More 

1 review
5 of 5 stars Reviewed December 21, 2014

We stayed here for 1 night while visiting family. Everything was clean and well maintained and the staff was very friendly. Wifi was complementary and worked well. Free breakfast was also well done with a clean, well maintained dining area. The room we had was large with 2 queen beds. Everything was clean. It was a very nice experience.

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello SpDv1342, Thank you very much for taking your time to write us a review. We appreciate your time in doing this as your feedback means everything. We're glad that you found such great value in all of our wonderful amenities. We know what matters to your our guest and we do our best to deliver those services, all the... More 

Port Orange, Florida
2 reviews
5 of 5 stars Reviewed December 11, 2014

We have stayed at this hotel on many occasions and can only express great words for them. Every person who works at this hotel is amazing. They all do over and above what is asked of them and are pleasant and kind to every customer. Every inch of this hotel is immaculately clean. We highly recommend it

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Jeannine H, We're so grateful to see such a wonderful review. We do our best to deliver top notch service along side a clean and safe hotel. We're glad that we are following up on that sentiment. We hope that next time you're in the area you'll stop by and see us again. We look forward to it! Thank... More 

New York City, New York
1 review
5 of 5 stars Reviewed December 2, 2014

We have stayed at this hotel for several years now, our latest trip being over Thanksgiving weekend. The staff are always welcoming, particularly Doug, whom we have seen on almost every stay. His humor and positive energy are inspiring and he never fails to make us smile after hours on the road. The rooms are super clean; I was impressed... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Peaceful3, Thank you a whole bunch for taking the time to write such an awesome review. Now I'm going to try to be humble but I am Doug and I would just like to personally thank you for what you've said. My favorite part of the job is to go above and beyond and interact with people and making... More 

jackson
2 reviews
5 of 5 stars Reviewed November 25, 2014

I stay at this hotel monthly and it's always a pleasurable and relaxing experience. Not many Holiday Inn Expresses have hot tubs, but this one does and it helps promote relaxation during a busy work week. Also the friendly and helpful personnel at the Front Desk make it a seamless and ideal hotel experience. More specifically Alyssa and Kyle have... More 

Was this review helpful? Yes
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Casey Z, Thank you for taking your time and jotting up a review. Your feedback is everything to us. I'm so happy you enjoyed your stay (and our hot tub!). I am so proud to see when our staff is mentioned. Those two are both excellent employees and I'm glad they helped you to what magnitude they did. I'll... More 

South Portland, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

One of the best hotel experiences I've had in a LONG time! There was only one minor disappointment, which is they use styrofoam plates, etc but this is a total personal preference and, when I asked if they had alternatives, an exployee working the breakfast bar (Fran) said 'no' but she went to her locker and got me one of... More 

Was this review helpful? Yes 1
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Robin I, Thank you very much for taking your personal time to fill out this review! It means a lot to us. We are so elated to see that our server went out of the way to assist you like that! We will definitely be passing this on to her. She is definitely a great worker and loves adding... More 

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Additional Information about Holiday Inn Express Auburn

Address: 10-12 Johnson St., Auburn, MA 01501
Phone Number:
Location: United States > Massachusetts > Auburn
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Number of rooms: 113
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Also Known As:
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn Express

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