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All 5 Auburn hotels

Holiday Inn Express Auburn

2.5 of 5 Hotel   |   10-12 Johnson St., Auburn, MA 01501
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86%
Ranked #2 of 5 hotels in Auburn
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
ChinaShrek Portland, Maine
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149 people have reviewed this hotel

Traveler rating
    71
    54
    17
    3
    4
See reviews for
57
29
10
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
Portland, Maine
Top Contributor
116 reviews 116 reviews
84 hotel reviews
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed here for two nights with a colleague while attending a conference in Sturbridge, MA. The hotel is a 10 minute drive to Sturbridge if you need to be there for some reason. It is also very close to Interstates 290 and 90. Too close, in fact. This hotel is about 100 feet from the highway and this led... More

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Maryland USA
Top Contributor
154 reviews 154 reviews
110 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 1 week ago

Located right off the highway in Auburn convenient to 290 and 90. Shopping and eating located very close. Was greeted warmly and professionally at the front desk. One elevator, large breakfast area. Had small pantry if you needed anything. Stayed on the top 4th floor. Room was quiet. Noticed floor had a very nice washer and dryer. It looked well... More

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Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello and thank you ever so much for taking the time to fill out a review! Your feedback is incredibly important to us. We're very sorry you were dissatisfied with some of the ways our rooms are set up. It's our goal to satisfy every guest and we're sorry we didn't quite hit the mark. We've actually just updated all... More

North Andover, Massachusetts
Top Contributor
78 reviews 78 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was great . The room were clean and comfortable. The breakfast was adequate. However, there is a problem with their telephone system and some people on their staff. I attempted to use the telephone in the room to schedule a wake-up call. Their telephone had a wake-up call button and also a message waiting button. When I attempted... More

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Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank you for taking the time to fill out a review. We take any and all feedback very seriously. I would like to first off thank you for your kind words. We're glad to see you like our hotel. Now for the bad part! I want to personally and sincerely apologize for what you went through. It is definitely... More

Tonawanda, New York
Top Contributor
85 reviews 85 reviews
35 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

When I am in the Worcester area, I generally stay at this property. I was welcomed back as a returning guest and as a member of the IHG Club. The check in was smooth and easy. The room was clean, quiet and perfectly heated. The property is well kept and clean in the common areas. I will stay here again... More

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Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello and thank you for your time! We appreciate the feedback you have given us! I'm so happy to see that you had such an excellent stay! It's definitely what me and every other member of the staff strives to deliver and we're glad we did. We definitely hope we see you again in the future! We'd love to have... More

Schenectady, New York
Top Contributor
57 reviews 57 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 6, 2014

this is my second stay here (and my second review), first time it came close to a 5...maybe a 4 1/2...this time a 4 or maybe even a little less. One of the issues remains and that is the fluctuating water temp in the shower, not sure how they resolve that. This time, climate controls worked fine unlike the previous... More

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Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank you for taking the time to fill out such an extensive review! We appreciate the feedback! I'm very sorry to hear that we didn't live up to the expectations that you had from a previous stay. I will definitely be passing what you have to say about the breakfast to management. We definitely don't want people to have... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014 via mobile

Stayed for a night while husband had business in town. Front desk staff were friendly, the rooms were very clean and the breakfast was phenomenal! Sausage gravy and biscuits!? Say what? I highly recommend this hotel & considering I've been all over the US at hotels...this is by far one of the best I've had the chance to stay at.

Was this review helpful? Yes 1
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank your for taking the time and effort to write us such a kind review! It is an honor that someone who travels as much as that would deem us one of the best hotels they've stayed at. That is truly something we are proud of. All of the staff, from the friendly Front Desk to the sausage gravy... More

Rancho Cucamonga, California
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 27, 2014

Upon check in was greeted by Zachary...very nice friendly person, made us feel welcomed. Room was big & bed was comfortable. Breakfast items consisted of: eggs, bacon, cereals, fruits, juices, breads, coffee, etc. Unlike some other Holiday Inns, this location had scrambled eggs instead of the folded over egg with cheese in the middle. Only issue we had was with... More

Was this review helpful? Yes 1
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! First off let me thank you for taking the time to write such a comprehensive review. We appreciate any and all feedback. I have passed on your kind words to Zach. It's good to see that when we deliver good service it is appreciated! We're glad that you were satisfied with the choices you had a breakfast time. After... More

Auburn, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

We came to see our grandson swim at NMAC and were very impressed with the friendliness and attention to detail that Zachary extended to us. He remembered our requests and fulfilled them with a smile and very courteously. He is an asset to this facility and made our stay great.

Was this review helpful? Yes 1
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank you so much for writing a review. Zach has seen your kind words and very appreciative of them. Him, just like everyone else on staff, works very hard to deliver top notch service. We're glad that Zach was able to do that for you! We hope that if your grandson has another swim meet in the area we're... More

Worcester, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 3, 2014

I booked the place for a friend from Germany who's spending 4 nights. On the day of check-out, I requested a late check-out purposeful to enable me get out of a meeting to drive her to the airport. By 11am, security was at her door forcing her out. She pleaded for time to dress up, and if possible, charge the... More

Was this review helpful? Yes 1
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Please accept our sincere apologies for any interpretation of wrongdoing in this situation. I wish I had the opportunity to speak with you so that we could have discussed the the situation and to clarify these issues. Please know that we take our guests’ satisfaction very seriously here. It is never our plan nor intention to be obstinate and uncooperative... More

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Additional Information about Holiday Inn Express Auburn

Also Known As:
Holiday Inn Express Auburn Hotel
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn
Auburn Holiday Inn Express
Address: 10-12 Johnson St., Auburn, MA 01501
Phone Number:
Location: United States > Massachusetts > Auburn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Auburn
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College.Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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