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Homewood Suites by Hilton Boston/Cambridge-Arlington

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1 Massachusetts Avenue, Rte 16 Mass Ave Intersect-20' From Cambridge, MA, Arlington, MA 02474
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1 room 1 guest
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Homewood Suites by Hilton Boston\/Cambridge-Arlington
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332 Reviews from our TripAdvisor Community

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    126
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peoria, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We always stay in the Homewood Suites of Arlington when we're visiting our relatives. It has become our home away from home in Boston. The complimentary breakfast has been one of several outstanding features of the hotel. Also, the staff is always helpful in answering questions about public transportation, and in allowing family members to park their cars in the... More 

Review collected in partnership with Homewood Suites by Hilton

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Houston, Texas
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for two nights on a business trip. LIKES: Spacious room with extra kitchen, and big fridge, convenient underground (free) parking, great selection for breakfast with real plates, mugs and cutlery (well done!), walks close by, nice verandah to sit on with your coffee! DISLIKES: not possible to adjust the A to any temperature so had to pull the... More 

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Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived late at night and was greeted by a friendly lady at the main desk. The room was huge and good for 4, though only 3 of us were staying. I enjoyed my stay overall, as we booked the room to send our daughter to summer school in Harvard. Location was great, as we hired a car and it... More 

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St. Louis, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

I'm trying to be fair here because after my ordeal last night they did give me a $20 gift card and extra HH points, and the desk clerk on Monday was very kind and professional. But tonight pretty much took the cake after being told by a differentfront desk clerk he found it hard to believe what I was saying... More 

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HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Diana W., Please accept my sincere apologies for what you encountered during your stay which I assure you is not the way we do business here. We regret not living up to your rightfully high expectations. I am using your review as a teachable moment for the staff at tomorrow's morning meeting as well as to research what led... More 

Port Townsend, Wa
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week to attend a school reunion and visit family. Having suite space, at a cost that was reasonable for the area was a big plus, as was having an actually comfortable chair in which to read. Location was very good. Easy to get to main transportation routes, also frequent bus service directly in front of hotel.... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear RestlessFeet, Thank you for staying with us and for sharing all about the hotel's location and what's nearby for your fellow travelers. We are so happy to hear the suite set-up worked for you while attending your reunion and visiting family. It's true that having the kitchenette and a living room makes it much more like being "at home".... More 

New York City, New York
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The thing that really sets this hotel apart is their housekeeping - they're outstanding! They really go above and beyond - making sure the room is as homey as possible with music playing and a lamp on whenever I come to my room. And TOWEL ART! It made me laugh the first time I saw it, and it's become something... More 

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Joannagirl, Thank you for the lovely feedback on our housekeeping staff and we are happy to hear you enjoy the towel art! As to the boiled eggs, we do sometimes have those available, I will pass your comments on to all - thank you again!! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed for a week to our dismay. The kitchen area floor was always sticky and the carpet did not appear to have been swept during our entire stay which exceeded one week. The mattress and pillows were uncomfortable and the bed linens were worn and ill-fitting. Several times we returned late afternoon and the rooms were not 'cleaned'. My... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear J Richard F, Thank you for taking the time to review the hotel, it was a shock to see the areas you mentioned since that is not our usual way of doing business. I have reviewed these areas where we fell below your ( and our own) high expectations with the departments involved. Please accept my sincere apologies on... More 

Mansfield CT, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Have stayed in a Homewood Suites a couple of times before (but never at this location). Our family of 5 enjoyed the evening reception (burgers, soup, salad) - but MA laws must be different since we didn't see any beer or wine offered. Also, room was nice - but housekeeping went a little too heavy on the room freshener (and... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Thank you for staying with us during your college tour - so happy to hear that your family of 5 enjoyed the evening reception- and you are correct about the MA laws not allowing any beer or wine. I'm sorry to hear the room freshener caused a headache - I get migraines from scented items like that as well and... More 

Bosotn, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Homewood Suites Arlington was a terrific stay. Great location, friendly staff, good breakfast, very clean and currently being updated. Very close to Harvard area, and nearby amenities include CVC pharmacy, liquor store and a good selection of restaurants.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Loren F, We appreciate your taking the time to provide such a wonderful and informative review of our hotel - and also to give handy hints to others in the traveling public of what they will find when they stay here! We especially love to see the kind comments on our hard-working staff. Thank you again! More 

nashua, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I've been staying at this hotel for a number of years now and have always been very impressed with all aspects of it. This visit was very disappointing, though. The room I was in was in terrible condition, especially the kitchen with some cabinets/drawers unusable and a problem with the microwave. They are in the process of updating the lobby,... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Kristine C, thank you for being such a loyal customer and for letting us know that this stay did not meet up to your expectations and frankly, our standards. We apologize for the issues you encountered. We will be renovating the guest suites next - dates tba soon. Meanwhile, we will work on those items you encountered. We hope... More 

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