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Homewood Suites by Hilton Boston/Cambridge-Arlington

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1 Massachusetts Avenue, Rte 16 Mass Ave Intersect-20' From Cambridge, MA, Arlington, MA 02474
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1 room 1 guest
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Homewood Suites by Hilton Boston\/Cambridge-Arlington
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bentonville, Arkansas
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Homewood Suites in Arlington Massachusetts was a perfect location for our visit. The suite was very clean and modern. It came equipped with a cooktop, microwave, dishwasher and refrigerator, although we did not need to use them. The front desk staff were very professional and courteous. The reservation included a full hot breakfast buffet. The location of the hotel... More 

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Ridgefield, United States
5 of 5 stars Reviewed 2 days ago NEW

The breakfast, beds, staff and hotel are great! Got to the hotel at midnight and they accommodated my family and I beautifully, considering we were 5. The breakfast was really good. It was an overall great experience; nothing negative to say. Close enough to Harvard SQ and Boston, without all the struggles and inconveniences of the city.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Thank you for your lovely review! We are thrilled to see that the hotel worked so well for you and your family of five - also thanks for letting your fellow travelers know some of the great reasons to stay here! More 

Peoria, United States
1 review
5 of 5 stars Reviewed 1 week ago

We always stay in the Homewood Suites of Arlington when we're visiting our relatives. It has become our home away from home in Boston. The complimentary breakfast has been one of several outstanding features of the hotel. Also, the staff is always helpful in answering questions about public transportation, and in allowing family members to park their cars in the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Peter D, Thank you for being such a loyal customer and making the Homewood Suites your home-away-from home. We appreciate your mentioning the features that make staying here a good value for the rest of the traveling public as well . Thanks again, Hope to see you next time! More 

Houston, Texas
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for two nights on a business trip. LIKES: Spacious room with extra kitchen, and big fridge, convenient underground (free) parking, great selection for breakfast with real plates, mugs and cutlery (well done!), walks close by, nice verandah to sit on with your coffee! DISLIKES: not possible to adjust the A to any temperature so had to pull the... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear The Light, Thank you for letting us know about your stay, we appreciate you noting the convenience of the location and are very sorry to hear about the issues you encountered with the air conditioning. That is not how we do business and we would like to make amends for the same. If you can contact me directly I... More 

Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived late at night and was greeted by a friendly lady at the main desk. The room was huge and good for 4, though only 3 of us were staying. I enjoyed my stay overall, as we booked the room to send our daughter to summer school in Harvard. Location was great, as we hired a car and it... More 

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Mei T, Thank you for choosing the Homewood Suites for your stay and for pointing out all that worked for you while bring your daughter to summer school at Harvard University. We are thrilled you found us to be a good value and very convenient. We hope you will return on your next visit! More 

St. Louis, United States
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I'm trying to be fair here because after my ordeal last night they did give me a $20 gift card and extra HH points, and the desk clerk on Monday was very kind and professional. But tonight pretty much took the cake after being told by a differentfront desk clerk he found it hard to believe what I was saying... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Diana W., Please accept my sincere apologies for what you encountered during your stay which I assure you is not the way we do business here. We regret not living up to your rightfully high expectations. I am using your review as a teachable moment for the staff at tomorrow's morning meeting as well as to research what led... More 

Port Townsend, Wa
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week to attend a school reunion and visit family. Having suite space, at a cost that was reasonable for the area was a big plus, as was having an actually comfortable chair in which to read. Location was very good. Easy to get to main transportation routes, also frequent bus service directly in front of hotel.... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear RestlessFeet, Thank you for staying with us and for sharing all about the hotel's location and what's nearby for your fellow travelers. We are so happy to hear the suite set-up worked for you while attending your reunion and visiting family. It's true that having the kitchenette and a living room makes it much more like being "at home".... More 

New York City, New York
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The thing that really sets this hotel apart is their housekeeping - they're outstanding! They really go above and beyond - making sure the room is as homey as possible with music playing and a lamp on whenever I come to my room. And TOWEL ART! It made me laugh the first time I saw it, and it's become something... More 

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear Joannagirl, Thank you for the lovely feedback on our housekeeping staff and we are happy to hear you enjoy the towel art! As to the boiled eggs, we do sometimes have those available, I will pass your comments on to all - thank you again!! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We stayed for a week to our dismay. The kitchen area floor was always sticky and the carpet did not appear to have been swept during our entire stay which exceeded one week. The mattress and pillows were uncomfortable and the bed linens were worn and ill-fitting. Several times we returned late afternoon and the rooms were not 'cleaned'. My... More 

Was this review helpful? Yes 1
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Dear J Richard F, Thank you for taking the time to review the hotel, it was a shock to see the areas you mentioned since that is not our usual way of doing business. I have reviewed these areas where we fell below your ( and our own) high expectations with the departments involved. Please accept my sincere apologies on... More 

Mansfield CT, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Have stayed in a Homewood Suites a couple of times before (but never at this location). Our family of 5 enjoyed the evening reception (burgers, soup, salad) - but MA laws must be different since we didn't see any beer or wine offered. Also, room was nice - but housekeeping went a little too heavy on the room freshener (and... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodSuitesDOS, Director of Sales at Homewood Suites by Hilton Boston/Cambridge-Arlington, responded to this review

Thank you for staying with us during your college tour - so happy to hear that your family of 5 enjoyed the evening reception- and you are correct about the MA laws not allowing any beer or wine. I'm sorry to hear the room freshener caused a headache - I get migraines from scented items like that as well and... More 

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