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Residence Inn Boston Andover

3.0 of 5 500 Minuteman Road, Andover, MA 01810
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Certificate of Excellence 2014
Residence Inn Boston Andover
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Residence Inn Boston Andover
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130 reviews from our community

Traveler rating
    67
    48
    9
    4
    2
See reviews for
41
27
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • All months
    (130)
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    (24)
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    (41)
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    (46)
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    (19)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family sold our house and decided to live here until we find a new one. My kids love it here- prob due to the friendly staff, fresh cookies and pool- among other things. The entire staff have helped to make sure we are settled and comfortable. As an extended stay guest, our experience has been fantastic. A Clean and... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Kara L, Thanks for being our guest and have been a pleasure to have you and your family with us. Our TEAM goes above and beyond daily to make our guests stay "Memorable" and I am happy to hear that we are achieving our goal. Our hotel offers all amenities and space that our guests need during a short... More

Steamboat Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let's begin on a positive be more. The location is quiet and there is access to a forest trailhead across the street. The hotel is reasonable value for the money but it is isolated with no walkable services nearby. But...the front desk service is less than acceptable. After returning to my room in the evening after my first night, I... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Daveyk14, Thanks for being our guest and for taking the time to share you stay experience with us. Please accept my sincere apologies for not having your room clean and how we handle the situation. I understand that one of my managers did personally speak with you and apologized for your recent stay experience. Our TEAM goes above and... More

Wilbraham, Massachusetts
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travelled over 1 1/2 hours to experience the Pinball Wizard Arcade in Pelham, NH and decided to stay at this hotel. It was pretty yucky weather outside when we arrived but the receptionist was pleasant and helpful. We went to our room and it was lovely. Everything was clean and fresh smelling. The hotel was quiet and relaxing. We... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear lsyron, Thanks for being our guest and for taking the time to positively review our hotel. We are a proud TEAM and go above and beyond to make sure our guests have a good stay. I have to agree with you that our hotel is quiet, relaxing and clean. Please think about us when visiting the Andover area again.... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

a great welcome, I arrived late and the lady at reception could not have been more helpful, even researching some local info and putting under my door during the night for me for me. I'd def stay again.

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear nigel217, Thanks for being our guest and taking the time to review our hotel. I am glad to hear that our night manager Bessie made you stay so "memorable" that make you want to come back and stay with us again in the future. Our TEAM goal is to have our guests come back over and over again when... More

Bellevue, WA
Top Contributor
190 reviews 190 reviews
42 hotel reviews
202 helpful votes 202 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've been here multiple times, but not for about 18 months. The rooms and common areas have been redone and the management company has changed, as has the manager. I vacated my room for many hours today to give the housekeeping staff a chance to freshen the room. When I arrived at 3 pm, I was surprised to see that... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear wavesplasher, Thanks for being our guest and for taking the time to review our hotel while staying with us. I would like to apologize for the misunderstanding yesterday with our dedicated housekeeper, she thought you just wanted the trash removed and towels replaced. When front desk asked to service your room she believed you were all set for your... More

Chennai (Madras), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pleasant stay and you get a very good service. Close by offices and you get complimentary breakfast and dinner on selected days. Free internet facilities and all amenities included with your hotel expenses.

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Subramaniyam, Thanks for being our guest and for taking the time to complete a review about our hotel. I am glad to hear that you had an excellent stay and had the opportunity of experience some our amenities - complimentary daily breakfast, social dinner and internet. Please think of us when visiting the Andover area again. Sincerely, Priscilla Dias... More

Leicester, United Kingdom
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed here on a recent work trip and I have mixed feelings. On the one hand, the staff were exemplary. To a man (and woman) they were extremely polite, helpful and always happy to make conversation and this definitely goes a long, long way. On the other hand, the food was dreadful. Given that there are no alternatives in walking... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear foggyhorse, Thanks for being our guest and for taking the time to review our hotel. I am happy to hear that you had good stay at our hotel when our staff made your stay "memorable" and you found our suite comfortable with a heavenly bed. Please accept my sincere apologies about our breakfast and social dinner menu. We follow... More

Waterville, Maine
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed October 10, 2014

Stayed here for a couple of days while attending Philips Medical training. Very convenient as the Philips campus is right down the road. Not many restaurants in the area, unless you want to drive for ten minutes or more, but the hotel itself is very nice and comfortable. I had a first floor one bedroom suite and had no problems... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Jim H, Thanks for being our guest and for taking the time to review your stay and hotel. We had a complete renovation in the beginning of the year and I have to agree that our hotel looks great and having a full kitchen with brand new appliances is a plus. Philips Medical is a walking distance from our... More

Bangalore, India
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 10, 2014

I stayed here for 3 weeks during August-Sept 2014 and it has been a wonderful experience. I have earlier stayed in many Marriott properties and I must say say that this one ranks on the top. Rooms are well appointed and spacious. They provide a good choice for breakfast including warm and cold items. They also arrange evening socials three... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Vasoo, I am excited to read your wonderful review about our hotel and happy our TEAM took care of your needs during your 3 weeks away from home. Our TEAM is committed to service and makes a difference daily. We make our guests stay 'Memorable" and we are confident that you will stay with us again when visiting Andover... More

Andover, Massachusetts
1 review
5 of 5 stars Reviewed October 8, 2014

I stay in the hotel every time I come to Boston area. It is a great hotel and staff is wonderful. Reception staff is courteous and always available for help you need to make a comfortable stay. Bess is one of the best members of the staff who is completely committed to the keep the credibility of the hotel high.... More

Was this review helpful? Yes
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear 512vvvv, Thanks for being our guest and for taking the time to share you wonderful review. Once again "Bess" is recognized for representing our hotel in a positive/professional manner and making our guests stay "memorable". Our TEAM is dedicated and always making a difference. Again, thanks for choosing our Residence Inn Andover and I hope to see you soon.... More

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Additional Information about Residence Inn Boston Andover

Address: 500 Minuteman Road, Andover, MA 01810
Location: United States > Massachusetts > Andover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Andover 3*
Number of rooms: 120
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn

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