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Residence Inn Boston Andover

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500 Minuteman Road, Andover, MA 01810
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1 room 1 guest
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Residence Inn Boston Andover
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156 Reviews from our TripAdvisor Community

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Traveler rating
    85
    53
    10
    5
    3
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44
31
7
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
  • All months
    (156)
  • Mar-May only
    (34)
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    (51)
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    (46)
  • Dec-Feb only
    (25)
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Portland, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel to attend a concert in nearby Lowell. The front desk staff was efficient and very welcoming, the grounds are immaculate and the rooms clean. This hotel was quiet and the setting in a large office park lent itself to walking/jogging on endless paths and sidewalks. I used Marriott points and the process was seamless.

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Columbus, Ohio
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Residence Inn for seven consecutive weeks on business so I got to experience the pros and cons of the establishment over time. Let's talk about the pros first. First, the staff was friendly and did all they could to make me feel welcome each and every visit. After the first two weeks, I was welcomed by... More 

Was this review helpful? Yes 1
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Crescendo59, Thanks for being our guest and for taking the time to share you excellent stay with us. We are a proud and fun TEAM always ready to help. Our goal is to make you feel at home and we accomplished! Long or short term stays are perfect at our hotel; we have all the space and amenities you... More 

Logan, Utah
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 13, 2015

I wrote a review for this hotel five years ago, and my only complaint was the slowness of the wifi in the rooms. That problem has long been solved, which makes this hotel the best choice in the area. The surrounding river trail and industrial park permits some quiet, convenient hikes, the breakfast is diverse enough to be interesting, the... More 

Was this review helpful? Yes 1
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Western55, Thanks for being our guest and for taking the time to share your recent stay with us. As you mentioned our TEAM is the best and our guests keep coming back because of the service they provide daily. Breakfast for Residence Inn continues to be the most complete complimentary within Marriott brand. You are correct, we have upgraded... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2015 via mobile

Worst stay ever. They seem to accommodate non guests before actual guests. They let people get 1 or 2 rooms and invite 50 people to party all day and block actual guests from using any of the amenities. I recommend going to one of the many other hotels in the area. Manament is extremely rude.

Was this review helpful? Yes 1
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Vinnie S, Thanks for being our guest and choosing our hotel. Please accept my sincere apologies for not being able to provide a "memorable service" during your last stay with us. We usually run our hotel to full capacity and some areas gets busier than others. Please give us another chance when back to the Andover area. Sincerely, Priscilla... More 

Greenville, North Carolina
Level Contributor
172 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed July 1, 2015

As a Marriott Rewards member, I stay in their hotels when one is available--and I've stayed in many properties all over the U.S. I must say this one is one of the best I have experienced! Excellent property, comfortable rooms, superb staff, and great amenities. The breakfast was great and changes daily. Coffee available all day in the lobby, and... More 

Was this review helpful? Yes 1
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear RRRice, Thanks for being our guest and for choosing our hotel. I was excited to read that we are one of the "BEST"! My TEAM and I are always providing an excellent service that makes guests like you wanting to come back. Thanks for sharing your experience with us and I hope to see you when back to the... More 

Montreal
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 29, 2015

Stayed here for 2 days with the family. Very nice and clean hotel with very friendly & helpful staff. Only thing to keep in mind is that swimming pool is outdoor so if you get cold days, it's not as fun for the kids to go in the water. I did not find the heating of the pool to be... More 

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Nirvana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

Travelled on business for just over 4 weeks transiting 5 states, stayed in 11 hotels … with Residence Inn Boston Andover easily the best of the bunch! Top notch, quality service with a genuine smile from a cordial, happy “team” of professionals who obviously take great pride in their work ... it showed on all levels, at all times from... More 

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West Yarmouth, MA
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 21, 2015

Wow! What a surprise! Spacious suite that was comfortable and inviting. It was also spotless! I mean every nook and cranny was perfectly clean! The Bed was super comfy... The bathroom was spacious... The kitchen was well equipped. We were happy and would most definitely stay again!

Was this review helpful? Yes 1
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear capegirlonthe go, Thanks for taking the time to review our hotel. Our TEAM will be celebrating your positive review and thanks for recognizing how clean our hotel is. We go above and beyond to make sure our guests have an Excellent stay and we achieved once again. Please come back and visit soon when back to the Andover area.... More 

North Providence, Rhode Island
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 19, 2015

I am initiating my weekend residence at the Andover Residence Inn. Making the reservation was easily accomplished. Today, I arrived at the hotel. Check in was efficiently and pleasantly accomplished. I have been at this hotel in the past. I anticipate that the full complimentary breakfast will be quite tasty. It is available in buffet style. The one bedroom suite... More 

Was this review helpful? Yes 2
Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Steve i, Thanks for being our guest and for taking the time to review our hotel. I am glad that you already enjoying your stay with us and had good memories from your previous stay. You will be pleased with the new Marriott changes to our hot breakfast buffet and out night entertainment time "The MIX". We together with... More 

California
Level Contributor
339 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 516 helpful votes
3 of 5 stars Reviewed June 14, 2015

I just returned from my second stay here, and overall I like the place. I will be back. However, there's is one problem that is a real pet peeve of mine. The breakfast utensils are placed in little buckets, with one bucket each for the knives, forks, and spoons. The forks and spoons are fine because they are placed handles-up.... More 

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Priscilla D, General Manager at Residence Inn Boston Andover, responded to this review

Dear Jim_and_Barbie, Thanks for being our return guest and for taking the time to review our hotel. I am happy to hear that you will be staying with us when back to Andover area. Please accept my apologies about the knife being placed with the blades up. I will remind my TEAM how important it is to follow standards and... More 

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