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Hotel UMass

2.5 of 5 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
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Hotel UMass
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Hotel UMass
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310 reviews from our community

Traveler rating
    159
    111
    27
    7
    6
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137
36
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87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a grad student the prices are way too high and Hotwire offers better hotels and deals. It's the same as it was back in 1987. Personally as it's pretty much a dry campus you are better off staying in Amherst Hadley or Northampton.

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Pat H, General Manager at Hotel UMass, responded to this review

Thank you for your feedback, AuntieBeaner. I am sorry that your most recent stay was not as excellent as you had hoped. We here at Hotel UMass want to provide all of our guests with a memorable experience. I truly appreciate your response and want to do everything that I can to make sure that we are as competitively priced... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Checked into room about 5:30PM. Purpose of stay was no power due to Thanksgiving Eve snow storm. We had the unlucky pleasure to find a used sock on the floor near one of the beds near where your young children were playing. Want to compliment the dining service at the Blue Wall

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Pat H, General Manager at Hotel UMass, responded to this review

Hello, johnce34: First off, thank you for choosing us during the recent inclement weather given the numerous options in the area. I completely understand the dissatisfaction caused by the sock that was found in your room. That is certainly not the level of cleanliness that we wish to provide our guests. This is absolutely unacceptable and I will be sharing... More 

Bow, New Hampshire
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2014

This hotel is comfortable and in a great location. The desk staff was friendly and the breakfast in the lobby was excellent! Wonderful parking garage in the hotel. All in all, this is an excellent choice for those visiting Amherst.

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Providence, Rhode Island
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 10, 2014

My husband and I stayed at the Hotel UMass as part of a getaway weekend for our anniversary. We wanted to stay somewhere that was not a chain, so we could get some local flavor. We thought Hotel UMass was a perfect choice but quickly realized that our romantic weekend felt more like a throwback to our college years. Granted,... More 

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Walpole, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

The hotel is unusual because you enter through the students center, where there is a food court, with many places to eat, as well as a grocery store and the school bookstore. The rooms were very clean, comfy beds as well. The continental breakfast was great as well. The hotel is very handy if you are visiting the college or... More 

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East Hampton, Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 20, 2014

I stayed at the UMass Hotel for one night for a conference. The rooms are clean, but the bathroom is a bit small. The beds are comfortable and there enough pillows for every person in the room. The Wifi did not work for anyone. Unfortunately the room was right across from the elevators, which can be noisy at times. Breakfast... More 

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Bloomfield Hills, Michigan
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 17, 2014

Hotel Umass was a great value: modern, clean, comfortable and staffed by an eager-to-please and very welcoming crew of university students that made our visit quite pleasant in spite of a couple housekeeping glitches. The room itself was fine (bed and pillows could've been a little more comfortable, but they were not unacceptable). We were in Amherst to check out... More 

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Carmel, Indiana
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2014

Stayed for 3 nights while at a conference. Rooms were small but clean. Bathrooms were tiny. The hand soap smells great! Room was comfy and clean. Not the most comfy bed. Difficult to get online. No tubs only showers.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

I brought my wife to my 'Geosciences Alumni Reunion for a 3 night stay in October 2014. We found it to be comfortable and conveniently located in the heart of the campus and very close to the first-rate bookstore and "Blue Wall's" dining facilities. There was a continental breakfast in the lobby featuring organic oatmeal, all kinds of bagels, fruit,... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2014

My family and I spent two nights at Hotel Umass in August 2014 while touring colleges in the area. It was an extremely enjoyable and comfortable stay. The location was perfect and convenient for touring the entire Amherst/Northampton region. Although there was some construction in progress in the hotel lobby, we were not terribly inconvenienced. The parking lot was secure.... More 

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Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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