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Hotel UMass

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GreenLeadersSilver level
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1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
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339 reviews from our community

Traveler rating
    170
    122
    31
    9
    7
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145
38
19
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockhampton, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 4 nights as we had a conference on at UMASS. Staff very friendly, we paid extra for a fridge ... otherwise there is none. rooms very comfortable, clean and tidy. campus food hall was ok to eat otherwise the only other restaurant close by is the campus hotel club restaurant.

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Sapporo, Japan
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed the hotel for 1 night. Needless to say, the hotel is in the campus of UMASS Amherst. The room was tidy and clean. 2 bottles of water are complementary. Unfortunately, no refrigerator is equipped. There is no bath-tub and only shower booth. Wifi is available in the room. You can use it free of charge with an ID/password... More 

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Kamakura, Japan
1 review
5 of 5 stars Reviewed 1 week ago

We went there from Boston and was not far from the bus stop as it seems.The room was nice and clean. We had to leave early next morning so I asked for options for breakfast. I asked a young man fast and he said I had to ask a lady(he told me her name) who would be there from 3:00pm.... More 

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Newport RI
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife Carole had a meeting in Amherst and invited me to join her and visit my alma mater while there. The hotel had recently been renovated so it had comfortable beds, clean bathrooms, free wifi and continental breakfast plus (delicious oatmeal and boiled eggs) in addition to the typical bagels, pastry, croissants and yogurt. It was perfect for our... More 

Was this review helpful? Yes 1
North Carolina
Top Contributor
119 reviews 119 reviews
31 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a king room for 2 nights while we were attending a reunion. The hotel is centrally located so you can easily walk to most areas on campus. My husband and I attended the University in the early 1980s so we enjoyed strolling through the campus center and student union to see how things have changed. We were... More 

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norwalk, ct
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

The UMASS hotel was nice. The room we had was a decent size and it was very clean. I think the best part about it was the people who worked there. They were all very helpful and kind. I think it is great that the students who are interested in hotel management or work involved in that field have the... More 

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North Andover, Massachusetts, United States
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 23, 2015

Hotel UMass met all our needs, very convenient. Impressed with the quality of the front desk service (student run) as well as the cleanliness of the entire facility. Rooms were small but met our needs. Bathrooms extremely clean. Surprisingly very quiet environment.The only difference between this facility and the courtyard Marriott down the road is a pool.

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Hadley
2 reviews
4 of 5 stars Reviewed April 19, 2015

This is the second time I stayed at Hotel UMass - service is great, accommodations are quite nice, and I love the environment of staying on the UMass Amherst campus! The views are great. Free and convenient parking is provided (come and go as you please), and a modest continental breakfast is included.

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

Loved it, love Umass! I'm proud to say that my best friend graduated from Umass Amherst with the highest honors. This hotel is spotless and very well taken care of, I enjoyed my stay, the staff were so nice and genuine. They helped me so much with getting around.

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1 review
2 of 5 stars Reviewed April 15, 2015

While I didn't expect too much from a hotel located on a university campus directly above a food court and student center I did expect some level of customer service that I did not receive. The hotel front desk staff seemed to be constantly stressed out and unapproachable. Since my phone didn't make the trip (it broke at the airport)... More 

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