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Hotel UMass

Certificate of Excellence
GreenLeadersSilver level
1 Campus Center Way, University of Massachusetts, Amherst, MA 01003 (Formerly Campus Center Hotel)
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349 Reviews from our TripAdvisor Community

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Traveler rating
    175
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (349)
  • Mar-May only
    (102)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (57)
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Amherst, Massachusetts
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here because it was the only hotel with a vacancy near Amherst College (where my daughter was touring) The hotel is conveniently located near Amherst College. There is plenty of parking and the staff was extremely friendly. Our suite was significantly cheaper than any single room we might have been able to get nearby. We were able to... More 

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago

Remarkably friendly staff, nice rooms, and no tobacco policy is great. I had left a shirt and tie in one of the rooms in our wedding block, the cleaning staff saw me looking around, inquired if they could help, and brought it to me nicely folded in a bag.

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Charlotte, North Carolina
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We wanted to stay in the Amherst area and ruled out a B&B. TripAdvisor showed this was high on traveler's list so we thought we'd give it a try. It exceeded our expectations. Check-in was a breeze (and making the reservation online was even easier!) We stayed on floor 5, room 507. A good room - clean, A/C (it was... More 

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Level Contributor
258 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived very late at night and the parking and where to check in was very confusing. However, I imagine during the day it would be easier to find. The staff was nice and checked us in quickly. The rooms were very nice and clean ute could hear every word the people in the next room said. With ear plugs... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have visited Amhert 27 years after my husband's graduation from University of MA, it was a wonderfull visit. UMASS hotel was much better than my expectation, ı recommend it to everybody who plans to visit the area. Many thanks to hotel managment and staff.

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New Fairfield, Connecticut
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've been to UMass many times over the last 4 years for lacrosse tournaments,and have always wanted to give this hotel a try. I'm glad that I did. It was very convenient, just a quick walk from the fields. I thought it was clean, and neat, and all of the staff were pleasant to deal with. I did find it... More 

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Boston, Massachusetts
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay at Hotel UMass 3+ times per year when I come to the Pioneer Valley for meetings on campus. The location cannot be beat - same with the service. Most of the employees are students and every single one of them is exceedingly professional. The quality of service mirrors what I have received at hotels that cost 2-3 times... More 

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New City, NY
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms are clean, with some nice touches and modern furnishings, but still very bare-bones. Bathroom was done as cheaply as possible, and was small and cramped. Front desk staff was gracious and accommodating. Free breakfast had very few options. Not a bad place to stay, but there are better choices in the Amherst/Hadley area.

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Martha's Vineyard, Massachusetts
Level Contributor
405 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was attending a conference at UMASS that was held in the Campus Center, and all participants stayed at this hotel. It was clean, comfortable, and met all of my needs. As noted below, there is no refrigerator in the room or microwave, but there is a Keurig Coffee Maker which works fine. There is a complimentary breakfast in the... More 

Was this review helpful? Yes 1
Bristol, Connecticut
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 31, 2015

I just stayed at Hotel UMass because I was in town for a friend's wedding. I had a great stay at the hotel. Price - My friend got a room block for us to stay at a reduced price, but I would have been okay with paying the regular rate. Definitely worth the money. Location - The hotel is in... More 

Was this review helpful? Yes 1
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