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Sheraton Annapolis Hotel

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173 Jennifer Road, Annapolis, MD 21401
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Sheraton Annapolis Hotel
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Sheraton Annapolis Hotel
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393 reviews from our community

Traveler rating
    102
    128
    76
    58
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Williamsburg, Virginia
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The attitude of the Manager and front desk staff would be best described as doing then a favor to put up with the negative service and unprofessionalism while smiling. In traveling there are worse hotels and worse hotel customer service. I would much prefer to stay in a lesser hotel than ever be exposed to this lack of customer service.

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Salisbury, MD
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for one night as it was close to the medical center. This hotel seems to cater to those attending business meetings, seminars, etc. although my room was quiet, it could have used some updating such as fresh paint, furniture, carpet...... The next morning I needed ice and there was no vending on my floor so I used vending one... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Dear agkg645, thank you for your review, I am sorry we don't have vending on every floor, please accept my apology. As for the sleeping person that was a guest who passed out and sent back to his room, I am sorry but he was dealt with. We certainly hope you give us another try in the future. Warm Regards,... More 

Miami, Florida
Top Contributor
51 reviews 51 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed here several times during my son's four years at the Naval Academy. I was impressed enough to book two (2) rooms for a full week and another room for half a week. My expectations were exceeded. With SPG Gold, I was upgraded to Club Level for the rooms. Everyone at the hotel was polite, friendly and professional.... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Patricia, thank you so much for the AWESOME comments and review. This is the true spirit of the hotel and staff. We thank you for staying with us the past 4 years and wish you all the best. We hope to see you again. Warm Regards, Daryl Strayer, GM More 

Baltimore, Maryland
Contributor
18 reviews 18 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location convenient to restaurants and shopping and local points of interest Staff very friendly very knowledgeable and most helpful Service top-notch room excellent most comfortable and very clean amenities clean, enjoyable and conveniently located within the hotel. General atmosphere pleasant quiet and relaxing

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Thank you Larry for letting the everyone know how the Staff was very friendly very knowledgeable and most helpful and that the Service was top-notch room excellent most comfortable and very clean. We look forward to your next visit! Warm Regards, Daryl Strayer, GM More 

New York
Contributor
13 reviews 13 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I just checked into this hotel and I feel like I am sleeping on the highway. It's unbelievably noisy. Much worse that Times Square in NYC. Not only is my room the closest to a 6 lane highway, I am directly across from the club room and the elevator. It's as busy and noisy as an airport. When I asked... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Dear JCD62 I am so sorry you did not like the noise and we were sold out. Some guests in fact like the noise to help them sleep, I am deeply sorry you were not one of them and that we did not have a room to move you to. The highway is not always like that but with Navy... More 

Travelers are raving about these Annapolis hotels

Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the hotel for a weekend during a conference. The hotel is clean and the staff was friendly. The room was a fair size and the bathroom large. Complementary water came in handy. In my club level room, both double beds sagged badly towards the side. I was afraid I would roll out on the floor! I hope... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Thank you Snazzyt01 for all the great comments about the hotel and staff. We appreciate all the feedback and letting everyone know how clean we are and how the staff was so friendly. We look forward to having you back at the next conference. Warm Regards, Daryl Strayer, GM More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at this hotel several times and most of them were long term stays. Don't get me wrong, there are some great people who work at this hotel but the horrible service and rudeness of some of the staff is so bad that nothing could change my opinion of how badly this place has gotten. I also am... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Dear Bigragu410, thank you for you review, I am sorry you feel this way about us, but when we have guests that don't want to pay there balance and don't control their dog making other guests uncomfortable we have to get stern and make certain demands. The staff is well trained on great service and I am so happy you... More 

atlanta, ga
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for one night during a business trip and it was a very nice hotel. Staff was friendly and room was very clean. No complaints at all. Next day we had buffet breakfast and there were so many choices of food. I had a little of everything. Great location across from mall.

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

tlw911 , thank your for pointing out how the staff was friendly and room was very clean, Great location across from mall. We look forward to your next visit. Warm Regards, Daryl Strayer, GM More 

Nyc
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay at the Sheraton Annapolis hotel, on Jennifer Road. The hotel is in the midst of several restaurants, cinema and shopping mall. Ample parking. The hotel served an excellent breakfast and has very nice bar area.

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Thank you Maxine for your review and telling everyone that the hotel served an excellent breakfast and has very nice bar area. We are within walking distance to restaurants and the mall is just across the street. Come back and see us again soon!! Warm Regards, Daryl Strayer, GM More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is not in the downtown but close to the city. The manager was friendly and helpful when I checked in. The bed was comfortable but the room was worn (holes in the curtains and some dirt on the wall) but mainly clean. Walls were empty and due to the highway that was running just next to the hotel... More 

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Daryl S, General Manager at Sheraton Annapolis Hotel, responded to this review

Dear Adam, thank you for your comments and feedback. I appreciate saying the manager was friendly and helpful. The spa is in perfect working order, so not sure what the problem was when you were here. We are within 5-10 minutes from downtown and we offer a free shuttle as well. I hope that you come back and try us... More 

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