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Holiday Inn Express & Suites Annapolis

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2451 Riva Rd, Annapolis, MD 21401
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Holiday Inn Express & Suites Annapolis
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257 Reviews from our TripAdvisor Community

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Milford, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My fiance and I attempted to stay here due to a disabled hot water heater in our home. The check in process was fine, but the first bad experience was the incredibly strong smell of cigarette smoke while walking to our first room. Upon entering the room I immediately noticed the damp, musky, moldy smell. The TV remote was broken... More 

Helpful?
Thank L_Ghizzoni
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

L_Ghizzoni: Thank you for sharing your concerns with us. I'm sorry we did not live up to our service promise with your recent visit. On the day of your arrival we were putting new wall paper up and we had signs at the front desk and on our elevators to make all guest aware of this. I would welcome the... More 

Townsend,de
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is a little hard to get into because of the roads but its just a really nice place and Steve at the front desk was a great help to us for directions. His friendliness mad our stay much more enjoyable

Helpful?
Thank Ned H
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Dear Ned H, Thanks for the 5 Star Review and thanks for staying with us at Holiday Inn Express & Suites Annapolis! I am so glad to read we have won you over as a loyal guest. Thanks for recognizing Steve. We look forward to seeing you again at Holiday Inn Express & Suites Annapolis. More 

Salt Lake City, Utah
1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel is badly maintained and the nobody cares. Holes in the carpet, bad smells, dirty bathroom. And that was before I made it to the room. Room wasn't much better. Had a stale mildew smell looked like the maids barely wiped it down when cleaning. Iron was black with crud. Called the reception desk to ask for a replacement,... More 

Helpful?
Thank Bobby M
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Bobby M: I'm sorry to hear about this issues you encountered and would love the opportunity to speak with you directly about your stay. If you are interested, I can be reached at 410-224-4317 ext. 304. Thanks for your review and I look forward to speaking with you. More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The rooms here are nice and clean, good size. Mini fridge, and microwave in each room. The wifi had plenty of strength. Quiet business atmosphere. The continental breakfast was fresh and tasty. Staff was very friendly. Plenty of parking, although it is kind of awkward to get into. Only accessible from one side of a median blocked busy road, should... More 

Helpful?
Thank BrianA1988
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

BrianA1988: Thank you so much for sharing your Holiday Inn Express & Suites Annapolis experience on Tripadvisor! We are so delighted to read that you felt welcome, enjoyed our nutritious and delicious complimentary breakfast, and had the opportunity to enjoy our nice and clean good size room. We look forward to welcoming you back to the Holiday Inn Express &... More 

Annapolis, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

Great service from the staff especially Al Mullen he has been so helpful. Gathering information on where to eat and and places to see. The cleaning crew would leave me extra K cups for coffee. Breakfast was served every morning from 6:30-9am this helps out when you have a per diem. Thanks Again

Helpful?
Thank KimiandBrian P
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Thanks for the 5 Star review and for recognizing Al and the housekeeping staff. They are all fine representatives of the hotel and we are proud to have them as part of our team! We hope to see you again at The Holiday Inn Express & Suites Annapolis. More 

Toronto
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

This is your typical holiday inn express with typical rooms. However the soundproofing is terrible. We were unlucky enough to be set next to a rather noisy group. Had to call front desk to complain. Even after the visit from the manager, it was loud. House keeping is rather poor. Was willing to overlook the unflushed toilet with urine, toilette... More 

Helpful?
Thank RacingGirl13
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

RacingGirl13: Thank you for taking the time to review our hotel. We are very upset to learn of the experience you had at our hotel. Our team prides themselves on ensuring that each guest has a positive and memorable stay and definitely failed you here. Thank you for taking your time to share this with us so that we can... More 

Port Rowan
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 6, 2016

I did not have a good experience at this hotel and would advise others not go. The hotel was defiantly sub par for a Holiday Inn Express. To start with getting into the hotel parking lot is hard, it's only accessible in one direction from one road, so you end up driving circles around it trying to get in, very... More 

Helpful?
Thank Michael B
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Michael B. : Thank you for taking the time to submit a review in regards to your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you experienced during your stay. We... More 

1 review
5 of 5 stars Reviewed January 1, 2016

Al was awesome! He was extremely helpful during my week stay at the hotel. Great experience. The entire staff was amazing with check-in/out and any issues that arose. Great location near plenty of restaurants, shops, bars, etc.

Helpful?
Thank Claudia E
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Dear Claudia E, Thanks for the 5 Star Review and thanks for staying with us at Holiday Inn Express & Suites Annapolis! I am so glad to read we have won you over as a loyal guest. Thanks for recognizing Al. We look forward to seeing you again at Holiday Inn Express & Suites Annapolis. More 

Annapolis, Maryland
1 review
5 of 5 stars Reviewed January 1, 2016

What makes the stay here great is the staff--Al, Mike, Deandre--all friendly and go above and beyond to provide great customer service. Clean rooms, great location, nice breakfast. My family enjoyed our stay.

Helpful?
Thank SC C
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

SC C, Thanks for the kind words and for staying with us at Holiday inn Express & Suites Annapolis. We are so glad you had a great stay. Thank you for mentioning Al, Deandre and I. Going above and beyond is the least we can do for such wonderful and pleasant guest. Clean rooms, friendly staff, nice breakfast and great... More 

West Mifflin, Pennsylvania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Stayed here for a few days while in town for the bowl game. Nice hotel and close to everything. The staff was wonderful and provided ideas & options for meals, etc. The hotel is very clean and convenient to everything in and around Annapolis. I highly recommend staying here.

Helpful?
Thank Dave E
Mike R, General Manager at Holiday Inn Express & Suites Annapolis, responded to this review

Hi Dave E, Thank you so much for staying at the Holiday Inn Express & Suites Annapolis and thank you for the 5 star review! We are very pleased that you enjoyed our facility and find our amenities and location useful and convenient. We look forward to taking caring of you again at Holiday Inn Express & Suites Annapolis on... More 

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