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Hilton Garden Inn Annapolis

Certificate of Excellence
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305 Harry S. Truman Parkway, Annapolis, MD 21401
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Hilton Garden Inn Annapolis
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Hilton Garden Inn Annapolis
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390 reviews from our community

Traveler rating
    184
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    53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Annapolis
See the most recent reviews
Jacksonville, FL, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have stayed here at least 10 times and every time it gets a 10 from me! Great facilities and great and helpful staff! The fitness facility has good cardio machines with TV's a nice rack of weights and exercise machine for multiple exercises. Always clean and quiet and normally the breakfast is great!

Review collected in partnership with Hilton Garden Inn

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Justin K, Assistant General Manager at Hilton Garden Inn Annapolis, responded to this review

Thank you so much for the great review. We are so happy that you keep coming back to us and that you enjoy your stay every time. Thank you so much for your loyalty and we look forward to welcoming you back again! More 

Gloucester, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Room was clean, smelled good, not run down at all. Front desk staff did not appear to care about the customer, regardless of "Hilton status", which should not matter regardless. I would stay here again though based on the quality and cleanlieness of the room, price, etc. since staffing is always changing and I don't believe in judging the hotel... More 

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Hello, Thank you for the positive comments regarding our room cleanliness and experience. I will be sure to forward your feedback regarding the service overall to our Assistant General Manager to follow up with the Front Office Team. I would like to follow up on the specifics of your experience. Please contact me directly at the hotel as I would... More 

Norfolk, Virginia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 20, 2015

Arrived at 2:20pm on Friday for a two-night stay. Desk clerk frowned and said check-in not until 3pm. OK, that was the published time. However, not checked in until 3:30pm, with no explanation or apology from the desk. Second floor room was nice, quiet, and well-equipped. Had breakfast on Saturday morning. Found the usual spread seen in most hotels, including... More 

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Guest, I greatly appreciate the feedback provided regarding your recent stay and sincerely apologize for the slight delay upon arrival to check in to your room. I will be sure to follow up with our Housekeeping team regarding your concern. I am very excited to announce that in the very near future Hilton Honors guests will be able to enjoy... More 

San Diego
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 14, 2015

Front desk person when we checked in was not well informed (did not know where to get more shampoo for us), but the overall experience was still very pleasant. Beds were comfortable & soft but not lumpy, room was clean. The lady working the breakfast counter went out of her way to please. I asked for an egg white omelette... More 

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

San Diego, Thank you for the wonderful compliments regarding our beds, room cleanliness and staff service overall. It’s our pleasure to provide guests with an exceptional stay. More 

Greensboro, North Carolina
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 13, 2015

Our family of 10 stayed at this property 3 nights. The service was beyond exceptional. Every staff person, without exception, was accommodating and aimed to ensure that our experience would be the best. They assured us that it was "our pleasure." The location was perfect for our forays into Washington, DC. Daily availability of citrus infused water was a nice... More 

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Mmanigo, WOW! Thank you for the 5 Star rating and fantastic feedback. We greatly appreciate your kind words and look forward to your return. Safe Travels, More 

Jersey City, United States
1 review
4 of 5 stars Reviewed April 12, 2015

Stayed at this hotel a couple of days with my family, it was conveniently located, easy access to downtown Annapolis. Rooms were big, and quiet. Clean and comfortable hotel. We even used the laundry room as soon as we arrived, it was very convenient to have right there. Staff was very nice and helpful. I am a loyal Hilton Honor... More 

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Benedetta, We are glad you had an enjoyable stay in Annapolis. The next time your travels bring you to our area please allow us to provide the same if not better service received this trip. Safe Travels, More 

Knoxville, Tennessee
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2015

we had to park very far away from the entrance, which was pretty annoying. the bed was pretty comfortable. the room was nice and clean, but not incredibly spacious. we'd stayed at another hilton garden in before, and we liked it better. the hotel was located walking distance from a CVS, so that was cool, and also not to far... More 

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Greenoxide, Thank you for your feedback regarding the recent stay. Although we have a large parking lot to accommodate our guests we have two side entrances in addition to our lobby entrance for our guests to use at their convenience. Being a brief ride to Downtown Annapolis there are several options for local restaurants, shops and the USNA. We look... More 

Annapolis, United States
1 review
5 of 5 stars Reviewed April 7, 2015

I have stayed at several hotels and am a loyal Hilton traveler. This was the best Hilton Garden Inn and probably one of the best Hilton hotels I have stayed at because the hotel staff (everyone of them) was the most friendly, caring group I have ever had the pleasure of meeting. I would definitely stay at this hotel again!

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Pam, Thank you for the 5 Star review regarding your recent stay. It’s truly rewarding to know our guests have a positive experience with our cleanliness, associates and overall hotel. Safe Travels, More 

Columbia, United States
1 review
5 of 5 stars Reviewed April 1, 2015

The staff at the Hilton Garden Inn went above and beyond to make our stay special. Their assistance in blocking off rooms and answering questions removed a great deal of stress and anxiety as we prepared for our daughter's wedding. The entire staff was friendly, helpful, and professional. I would definitely recommend the hotel to anyone staying in the Annapolis... More 

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Congratulations! We are so glad to have had the opportunity to celebrate and host your wedding party. It's always rewarding to know when our guests have a wonderful and memorable experience. On behalf of the entire Hilton Garden Inn, Annapolis team we wish you a wonderful future. Waitman V. More 

Fredericksburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

Location, location, location...hotel staff was attentive, rooms were clean and breakfast was served quickly and with good quality overall. Despite the Bucknell baseball team plus parents on site, hotel showers could cope with the increased demand in the AM as well as able to hand the influx of everyone eating at the same time. Hotel itself was decked out in... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Daniel M, Thank you for your kind works regarding our staff, clean rooms, great breakfast and good quality overall. We're very proud to provide our guests with exceptional service and even more proud to accommodate our armed services travelers. Waitman V. More 

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