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Hilton Garden Inn Annapolis

3.0 of 5 305 Harry S. Truman Parkway, Annapolis, MD 21401
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Certificate of Excellence 2014
Hilton Garden Inn Annapolis
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Hilton Garden Inn Annapolis
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362 reviews from our community

Traveler rating
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    48
    21
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128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel with a awesome atmosphere. Great staff, welcoming and very accommodating. The room was clean and fresh. Bathrooms clean and decent. Enjoyed the breakfast which is cook to order. The staff made my stay enjoyable.

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Netavia, WOW! Thank you for the 5 star rating! I greatly appreciate your kind words regarding our awesome atmosphere, great staff, breakfast and clean room. I look forward to reviewing your feedback at our next associate town hall. Safe travels, More 

Washington, DC, United States
1 review
4 of 5 stars Reviewed 1 week ago

The room was very clean and the amenities were as expected. The only problem was that the adjustable mattress did not work properly. As my wife's side of the mattress was fine, I made do. Not completely dissatisfied, but it was a blemish on what would have been a great recommendation.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Dexter H, Thank you for the 4 out of 5 ranking on Trip Advisor and the wonderful comments regarding our clean room, and amenities. I have forwarded your concerns regarding the adjustable mattress to our Chief Engineer, Leonard Townes for resolution. I greatly appreciate your feedback and look forward to your return. Save Travels More 

Summerfield, North Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a king room which was nicely appointed with a fridge and microwave. The hotel staff was very courteous and helpful. The hairdryer broke and another was quickly installed after giving me a portable one to use. The bed was very comfortable and the room was quiet.

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Greetings Cnandres, On behalf of the Hilton Garden Inn, Annapolis I would like to personally thank you for the wonderful review regarding our staff service, immediate problem resolution, courteous and helpful team and overall enjoyable stay. It’s always a pleasure to hear our guests having a delightful stay. The next time travels bring you to Annapolis make sure you try... More 

beltsville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The oily residue that the whirlpool tub left upon use was nauseating and required a long hot shower. Way to put a crimp into a romantic Valentine's get away. One would think that you would make sure the prime attraction for a room was clean and in working order.

Review collected in partnership with Hilton Garden Inn

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waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Hello James N, I greatly appreciate you taking the time to provide feedback regarding your stay. This morning I followed up with our Executive Housekeeper, Shandora to review your concerns with the whirlpool and to create a training plan for our Housekeeping team. Understanding the importance of having a memorable Valentines get away I would love the opportunity to have... More 

Mechanicsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful hotel with an inviting atmosphere and the staff here are tremendous and very friendly. One of our favorite hotels anywhere! Cooked to order breakfast is a must here and if you are HHonors Gold you get that for free.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Todd C, Thank you for the 5 Star rating on TripAdvisor. Our staff is committed to providing each guest with a memorable experience from check-in to check-out. We are glad you enjoyed our team, hotel and Ms. Pat and Mr. Todd’s breakfast! Next time your travels bring you to Annapolis make sure you try the breakfast Quesada. Safe Travels, Waitman... More 

Melbourne, Florida
Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I typically like staying at Hilton Garden Inn's because they all have the same amenities I look for; hot coffee all the time in the lobby and the Keurig machine in the room. This location was inviting once I walked into the lobby but was not at my standard for cleanliness. I do have an issue that when you walk... More 

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Runfarand fast, Thank you for providing a detailed review regarding your overall experience in Annapolis. Although I appreciate your kind words regarding our lobby coffee, our commitment to providing guests a safe and secure environment and an enjoyable breakfasts it’s feedback regarding our areas for improvement that result in action plans for resolution for improvement. Thank you for your valued... More 

Mullica Hill, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I am beginning to find that no matter which Hilton Garden Inn I stay at, I can anticipate outstanding value, service, accommodations, and location. It's nice to know that the level of excellence with each of these features does not fluctuate with each visit but remains a constant. The staff and dining were amazing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Natalie, Thank you for the 5 Star rating based on our value, service, accommodations and location. Our team takes pride in knowing we were able to exceed a guests expectation and provide them with a memorable stay. Sincere Regards, Waitman More 

Odenton, MD
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff at check-in and the restaurant were great. Bed was above average but not great. I'm not sure the adjustment did anything and there was a hump in the middle of the mattress. The whirlpool tub was not cleaned the entire time I was there and when I turned it on for the first time, it immediately left a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Contributor, I greatly appreciate your feedback regarding the hot tub in your guest room. I have forwarded you feedback to our Executive Housekeeper to review with the housekeeping team. This morning we implemented a new cleaning plan for our Whirlpool rooms to ensure 100% cleanliness and functioning. Knowing this concern impacted your overall perception of our hotel I would love... More 

Cary, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I had a frig not working and a smear in my ice bucket of something brown. At 11:42 PM was woke up with a call from the front desk because someone was complaining of a vibrating sound. I would have thought they would come to the complaining guests room to see what it was before calling and waking other guests.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Buffy S, Thank you for taking the time to provide feedback regarding your stay. I have forwarded your concerns regarding the ice bucket to our Executive Housekeeper and evening call from the Front Desk to our Front Desk Supervisor to better understand the occurrence. It’s our goal to ensure each guest has a relaxing, restful stay and we would love... More 

Tampa, United States
1 review
5 of 5 stars Reviewed January 28, 2015

The most friendly staff I've ever encountered on a trip. Housekeeping and the restaurant staff were friendly and kept me laughing! I loved it and definitely recommend this hotel to anyone who doesn't want to feel like just a hotel guest. I felt like I'd been friends with them my whole life. Great job guys!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
waitman v, General Manager at Hilton Garden Inn Annapolis, responded to this review

Andrea H, WOW! Thank you for the 5 Star rating and wonderful feedback regarding your experience with Housekeeping the Restaurant and our Staff Service. We look forward to your reply and providing you the same if not better service upon your return. Safe Travels, Waitman More 

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Additional Information about Hilton Garden Inn Annapolis

Address: 305 Harry S. Truman Parkway, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Annapolis 3*
Number of rooms: 126
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Also Known As:
Hilton Garden Inn Annapolis Hotel Annapolis
Annapolis Hilton Garden Inn
Hilton Annapolis
Hotel Style:
#2 Best Value Hotel in Annapolis
#5 Romantic Hotel in Annapolis
#8 Family Hotel in Annapolis
#8 Business Hotel in Annapolis

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