We had a lovely weekend here. Everything was A+ - the location, room and customer service. The facilities, including the workout room are also great. more
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An amazing honeymoon
We had a lovely weekend here. Everything was A+ - the location, room and customer service. The facilities, including the workout room are also great. more
My wife and I recently stayed at the Westin Annapolis. We were able to book it at the SPG AAA rate of $169/night which included breakfast for two either at Azure, the restaurant, or for room service. We arrived and we promptly greeted by the staff. A few tips: First, the hotel is brand new, so use the address of... more
What a fabulous review! Thank you for taking the time to point out positives and areas for improvement. We are so happy you found your stay among one of the best in the Starwood collection. Your comments on our service will be passed along to the staff. Additionally, your feedback on our menu will be passed along to the chef....
We only stayed one night and wished we could have stayed longer! We were promptly greeted and assisted as soon as we pulled up to the hotel. The valets helped assemble our luggage, took our cars and stayed with us while we checked in. We waited for a little while to check in as there was only one person at... more
Greetings. Thank you for your honest and thoughtful review of our hotel. We are very pleased your stay was a warm and accommodating experience. We apologize for your inconvenience in our lounge. Your comments have been taken seriously and will be addressed. We look forward to accommodating you again during a future Annapolis stay!
The Westin chain is one of the best upscale brands around and the Annapolis Westin proves it. Located on the outer edge of the downtown area (the Loews is ¼ mile or so closer to the waterfront area), this property is new at less than a year old. The hotel is elegant throughout. First met with the bellman who valet... more
We thank you for your kind words and support. In regards to our parking charges, we do offer self parking at a $10 max per day. Our guest’s comments and opinions help to showcase our accomplishments and identify our needs. We are certainly grateful for your time in reviewing our hotel.
I stayed at the Westin in Annapolis from March 16-21 for a training program that I needed to attend with my job. This was my fourth visit at this hotel since it opened last year. I have seen the hotel continuously improve on it's service and customer recognition since it has opened. For instance, I was recognized by two different... more
We greatly appreciate your time and kind words! I too greatly enjoy our new menu. Chef Barrett has done an outstanding job. We look forward to serving as your "hosts" during your next Annapolis visit.
I booked the Westin on a Friday, for that same night, on Hotwire.com, of course not knowing what hotel DH and I would get, but that it would be a 4 star place. (We only paid $69 + tax/fees!!) We were pleasantly surprised when we arrived here. However, we were a little concerned when we saw Valet parking - thinking,... more
How exciting! These types of customer experiences are what hospitality professionals strive for. It is very nice to know we have a new loyal guest. We look forward to your next stay!
I stayed here for a conference. The whole place is well decorated and the staff is super nice. The bedding is EXCELLENT! The only thing that I didn't like was that the suttle that takes you down town would ONLY take you to one spot, even if you pass where you're going and you're the only one on board. Otehrwise,... more
Thank you for your review. We continually work to not only meet but exceed our guests expectations. We appreciate your feedback on our shuttle service. I will make sure this information is placed in the proper hands. We look forward to your return stay!
The New WEstin Annapolis is a gorgeous property, located within walking distance of the docks and downtown Annapolis and only 30 mins from Washington DC. The property is brand new and the rooms are wonderful, the hotel staff were more than helpful and the bar in lobby is the best martini bar. Mortons inside the hotel, now they were rude,... more
We thank you for this review! It is so nice to hear your stay was a "Heavenly" one. Although Morton's is not associated with The Westin, the door in the lobby can easily lead one to believe this, we will be happy to pass your constructive comments on to their management. We look forward to your future stay with us!
The hotel is pretty with great potential. But, it is severely understaffed. The staff that is there, is not all well- trained, and for a new hotel, it is not well-kept. During a weekend stay, the overall hotel service was mediocre. The restaurant service was terrible. There was hardly anyone in the restaurant, but the service was slow and there... more
We truly thank you for this very helpful feedback. We apologize your stay was less than you expected and assure you that our hospitality philosophy is to exceed our guests expectations. I would love to speak with you about your experience. I can be reached at 410-972-4312. Our hotel staff would love the opportunity to wow you!
Great choice in Annapolis. I stay in a lot of Starwood properties and this one is very nice. I am sure because it is so new, but it is a good location and nice decor in rooms. It is a little far from the "old town" to walk, but about 5 minutes to drive. more
Thank you for your review! We look forward to serving as your home away from home again.




