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Westin Annapolis

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100 Westgate Circle, Annapolis, MD 21401
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1 room 1 guest
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Westin Annapolis
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608 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, MA
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Amazing valet service and staff. But... the rest of the experience was quite poor. As a travel agent who books clients (and events) into Westins and other SPG properties world wide, I unfortunately was quite disappointed. Especially considering the amount we paid at this location for our stay (I did not request a travel agent rate - I paid the... More 

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Somerset, New Jersey
Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I just completed a three-night stay here, and except for one housekeeping oversight, it was excellent in every way. They're conveniently located less than a mile from the harbor and perhaps a 1/2 mile from the MD Stat House. We walked this route many times but they provide a shuttle which runs frequently. The walk is perfectly... More 

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New York City, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

They do a great job, and while it is a 1 mile walk to the waterfront and USNA, the best restaurants are located on West Street which is the "other side" of Main Street. There is also a shuttle bus to Downtown Annapolis.

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James P, General Manager at Westin Annapolis, responded to this review

Dear Michael S: Good morning. Thank you for taking your time to respond to Trip Advisor after your visit to the Westin Annapolis. On behalf of the entire team, we appreciate your kind words as well as your business. I am glad you had a great experience in Annapolis. Have a wonderful day and thank you again for your comments.... More 

Washington DC, District of Columbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

We recently held our wedding and reception in the Capital Ballroom at the Westin Annapolis. Unfortunately, complaints about our wedding and wedding planner were posted to the Director of Catering Manager's twitter account--after she corrected a major mistake (denied of course); this was the most serious lack of professionalism by the Westin's senior staff. The other issues included the following:... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear Patroclus_Dc: Good morning. Thank you for taking the time to respond to Trip Advisor regarding your wedding and your stay at our hotel. Thank you for the privilege to host your special event. Please accept my sincere apology for the items listed in your review. I know you have spoken with William, Jessica as well as the Starwood Corporate... More 

Los Angeles, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staff were very friendly. Great location with a trolley to the harbor area. The rooms were well appointed and updated. Very comfortable beds. Exercise room had all you need on the road. Very quiet hotel for sleeping. No refrigerator in the room, only a cooler type unit. They did say we could have a small refrigerator to rent but... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear JulieAM 2013: Good morning. Thank you for taking your valuable time to write a recap / review of your visit to the Westin Annapolis. We appreciate your thoughts, comments, and experiences. In addition, thank you for your business. I will certainly share your comments with our service team during our daily review meetings. Have a wonderful day and again,... More 

Los Angeles, California
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a great location for a hotel in Annapolis. Just off the beaten path, but close enough to hit all of the hot spots via the town trolley that comes by the Westin Annapolis every 15 minutes. The town is charming, restaurant options are plentiful and the seafood is beyond compare! The hotel has a terrific sales, catering and room... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear DanaG: Good morning. Thank you for taking your time to respond to Trip Advisor and write a review after your visit to our hotel. Our entire staff appreciates your comments regarding your experiences in our hotel as well as downtown Annapolis. It is a wonderful city. In addition, thank you for allowing our team to host your hospitality experiences.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wow! What an amazing, well run operation! From the moment my wife and three children (13,11,7) pulled up in an over-stuffed, vacation weary mini-van, we were treated to the kind of courtesy and comfort rarely experienced in my 30+ years of personal or professional travel. We had the opportunity to visit with the General Manager, Jim Piccoli, as we were... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear Donald M: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your recent visit to the Westin Annapolis. On behalf of the entire staff, thank you for your comments as well as your business. I am happy you enjoyed Annapolis as well as our hotel. We appreciate your kind comments. Thank you once again... More 

Baltimore, Maryland
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A family of four on a Family Reunion stay. The Hotel is very attractive and has a upscale welcoming entrance with all the various staff ready to greet us. Checkin was easy and they accommodated our request to change our second overnight day to an extended stay since we could not stay overnight. Walking into the lobby gave the feel... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear YearlyVacationer1: Good afternoon. Thank you for taking your valuable time to respond to Trip Advisor after your recent stay at the Westin Annapolis. Thank you for the opportunity to serve your hospitality needs. Please accept my sincere apologies for the inconveniences and operational oversights listed in your review. These services are very important, there is no excuse for our... More 

Ridgefield, New Jersey
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent only 1 night visiting Annapolis to see the historic town and waterfront and Naval Academy. Westin is about 1 mile away from the historic downtown. Probably too far to walk. Very convenient to the Navy/Marine Corps Stadium. Beautiful newer property connected to new strip mall w/ shops and restaurants and businesses. Great Italian restaurant right next door called Carpaccio's.... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear Fencingdad: Good afternoon. Thank you for taking your valuable time responding with a Trip Advisor review after your visit to the Westin Annapolis. On behalf of the entire staff, thank you for your warm comments as well as your business. We appreciate and value the opportunity to host your lodging needs. I am happy that you and your family... More 

Maryland
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was a good size, but furniture and decor was old looking and drab. Pillows were terrible, just flattened out after 1 minute, no head support. Shower noise from other rooms was very loud, disturbing when you're still asleep. Expected more for a high price large king room. Understand where we were but an update on room was needed. Enjoyed... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear Vernon F: Good afternoon. Thank you for taking time to respond to Trip Advisor after your stay at the Westin Annapolis. Thank you for your candid feedback of our hotel and your guest room. Please accept my sincere apology for the physical issues described in your review. If you have an opportunity in the near future, please contact me... More 

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