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Westin Annapolis

4.0 of 5 100 Westgate Circle, Annapolis, MD 21401
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Westin Annapolis
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Westin Annapolis
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544 reviews from our community

Traveler rating
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    59
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    11
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125
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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LaVale, Maryland
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Westin Annapolis is a nice place. Parking is extra and at $23 a day, a little expensive. Staff is very friendly. Housekeeping is not great. We spend three nights there and they did not vacuum our room the entire time we were there and they did not change the sheets even though we did not request not changing them.... More 

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Washington, DC
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We are from DC and come here once in a while for a local getaway, and this place never disappoints. The staff are all super friendly across the board. On this last trip, major kudos go to the valet guys, who always chatted with us, asked if we needed directions or help, and were polite, funny and friendly. Room service... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Love the accommodations and the amenities exceeded expectations. Room decor and comfort were very good. One note, there was a stain on my comforter and I was really disappointed in having to pay for internet in room. Self parking is really just as much as valet. Staff diverse and pleasingly hospitable. Not much scenery with buildings and cemetery in window... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear Womenj: Good afternoon. Thank you for taking your time to respond to your visit to the Westin Annapolis. In addition, thank you for your candid comments as well as your business. We all aprpeciate your thoughts. I will review your response with our associates tomorrow and work towards improving the areas that you surfaced. Have a wonderful start to... More 

Mooresville, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Arrived late no service for luggage no carts to load luggage. This not star service. I was told parking and bell staff left early due slow business. I mean really. I had 2 rooms 10 bags to handle to room on third floor Went resturant for lunch waited 17 minutes no staff, so I left. Breakfast was not a good... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear John B : Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay last week. Please accept my sincere apology for our service errors. The service that you encountered with the Valet / Car Parking and our breakfast is not acceptable and certainly not indicative of our hotel. I appreciate you candid comments... More 

Dumfries, Virginia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for NYE and it was wonderful. Walking distance to historic downtown Annapolis. Hotel is superb with excellent customer service. The bed is super comfy with soft and plush bedding. Definitely recommend and will stay again.

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear Stacey J: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your visit to the Westin Annapolis last weekend. On behalf of the entire staff, thank you for your business as well as your nice comments. Have a great start to 2015 and we hope to see you again in the near future. Sincerely,... More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this location many times, and the quality of service is truly outstanding! The people at the Westin are what make it extra special! Amanda Brown and Raven always go out of their way to take great care of us (and all the guests)! The location is fantastic with fine dining, shopping and Navy football games within... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear Jeff A: Good afternoon. Thank you for taking your time and responding to Trip Advisor after your visit to the Westin Annapolis. On behalf of the entire staff, thank you for your nice comments and recognizing both Amanda & Raven. They were obviously very excited. Wishing you and your family and wonderful and happy new year. Sincerely, Jim Piccoli... More 

Maryland
Top Contributor
161 reviews 161 reviews
53 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed December 17, 2014

This is the second time we've stayed at the Westin in Annapolis. We're local and typically stay here if we are in need of some stays to maintain our SPG member status. Its a beautiful hotel and it looks great. The service at the front desk was seriously lacking. It seemed like we were bothering the man who checked us... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear sginmd: Good afternoon. Thank you for responding to your visit at the Westin Annapolis. Please accept my sincere apology for being tardy with a response as well as your front desk and guest room experience. I understand and can appreciate your frustrations. I have shared your review with our team and we will certainly utilize your comments in our... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 8, 2014

I was in the area looking at houses for an upcoming move back to the region. And to say the least, the hotel makes you feel like your staying some place much more expensive. The hotel staff was very friendly, and willing to do whatever it took to fix things. I did however have some problems with the room, which... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear ccmizer6: Good evening. Thank you for taking your valubale time to respond to your stay at the Westin Annapolis thru Trip Advisor. On behalf of the entire staff, thank you for your candid review. You make several great points that I will review with our service operational team this week. Thank you as well for your business. Have a... More 

New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

I have stayed at the Westin Annapolis probably at least 2 or 3 times every year since they first opened. My most recent stay was just last week, and I'm pleased to say that over the years neither the quality nor the service have lagged here. A great, consistent hotel. The pool and workout facility I think are particularly nice... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear AmyY: Good afternoon. Thank you for taking your time to write a review for our hotel on Trip Advisor. Thank you for your nice comments as well as your business. I will certainly review your recap of our hotel and Annapolis with our service teammates. I hope you have a wonderful holiday season and a great start to 2015.... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2014

Rooms were nice and beds very comfortable. The hotel is located on the outskirts of town (long walk) but they have a shuttle service which works well. Good breakfasts and friendly staff. Overall a nice hotel.

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear Joe G: Good afternoon. Thank you for taking your time to respond to your visit to Annapolis. On behalf of the entire staff, we appreciate your business as well as your candid comments. I am happy your had a nice trip to Annapolis. Thank you once again for your business and I hope you have a wonderful upcoming holiday... More 

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Additional Information about Westin Annapolis

Address: 100 Westgate Circle, Annapolis, MD 21401
Phone Number:
Location: United States > Maryland > Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Annapolis 4*
Number of rooms: 225
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Also Known As:
Westin Annapolis Hotel Annapolis
Annapolis Westin
Hotel Style:
#1 Green Hotel in Annapolis
#7 Romantic Hotel in Annapolis
#9 Business Hotel in Annapolis
#10 Family Hotel in Annapolis

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