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Westin Annapolis

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100 Westgate Circle, Annapolis, MD 21401
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Westin Annapolis
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Westin Annapolis
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558 reviews from our community

Traveler rating
    240
    212
    62
    33
    11
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128
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31
122
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chandler, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at the Westin Annapolis over 15 times and have always had a great experience. The hotel is modern and clean, you are within walking distance of the harbor, and Mike at the bar is a rock star. If you stay here be sure to eat at Carpaccio's next door as they have pretty good Italian fare, or... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear MattM: Good morning. Thank you for taking your time to respond to Trip Advisor after your recent stay at the Westin Annapolis. We appreciate and value your comments as well as your business. Have a wonderful upcoming summer season and thank you again. Sincerely, Jim Piccoli GM More 

Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We arrived in the DC area on 3/16 and stayed somewhere else, we came to The Westin because a friend had highly recommended it and upon our first impression and the web site thought it would be a great fit. The biggest highlight is the fun, friendly attendants that greet you when you arrive! They rock, and we found ourselves... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear JudithC: Good morning. Thank you for your detailed review of your recent stay here at the Westin Annapolis. Thank you for your cemments as well as your review. On behalf of the entire staff, please accept my sincere apology for any inconveniences that you and your family encountered. I am truly sorry that we disappointed you. I hope your... More 

Contributor
20 reviews 20 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The Annapolis Westin is, at best, an average hotel. I suspect most reviewers who rate it highly may have stayed one night. If they stayed longer and had a good experience, I'm surprised and envious. The good things: the personnel at check in and valet parking were friendly, professional and helpful. Unfortunately, there is no real evidence of good management... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear In the B: Good morning. Thank you for taking your time to write / recap your stay this past week. On behalf of the entire staff, thank you for your extensive comments. I will certainly utilize your comments to assist with our customer service training sessions. I apologize for failing to meet and exceed your service expectations.That is certainly... More 

jmckinnon497
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I chose to stay at the Westin because of circumstances beyond our control. We live about 15 minutes from this Weston and my husband's office is directly across the street. So basically we are locals. We had a charity function that evening and then mother nature dumped about 8 inches of snow. We then booked a room... More 

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ChefBarrett, Manager at Westin Annapolis, responded to this review

Good afternoon, and thank you for your review. A am glad we were able to accommodate you and hope that you enjoyed the gala that night. It is great to get feedback from our local guests, even more so when we can use that feedback to make everyone's experience that much better. Please feel free to reach out to me... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We spent the night there for an anniversary getaway. The decor was nice in the hotel and the showers were delightful (only reason for 2 stars instead of one). However, during our overnight stay a member of the hotel staff walked into our room on two occasions! Once around midnight, someone used a keycard and came into our room calling... More 

Was this review helpful? Yes 2
ChefBarrett, Manager at Westin Annapolis, responded to this review

Thank you for sending along your comments. We appreciate your business. Regards, James More 

glenwood, nj
Top Contributor
76 reviews 76 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nothing special to report. Nothing bad to report. The valets were very nice and took good care of us. The room was as expected but expensive. A little tight and as I mention at each hotel I stay, bad lighting. You pay for location. Amenities were comparable to Sheraton 4 Points. Front desk staff a bit pompous, but efficient .... More 

Was this review helpful? Yes 1
ChefBarrett, Manager at Westin Annapolis, responded to this review

Good morning to our friend in Glenwood NJ! Thank you for sharing your feedback with us. We strive to exceed every guests expectations and enjoy getting critiques that we can use for training materials moving forward. We hope to have our valets welcome you back to the property the next time your travel bring you to Annapolis, and look forward... More 

Phoenix, Arizona
Contributor
17 reviews 17 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for 3 nights. The nicest place I have stayed in, in Annapolis. The location is a bit of a walk to historic downtown, the waterfront, and the Naval Academy(1 mile +). The location is not as great as other places but it is a far more comfortable stay. This is where I will stay in Annapolis from now on.

Was this review helpful? Yes
ChefBarrett, Manager at Westin Annapolis, responded to this review

Good Morning to our friends in Phoenix, Arizona! Thank you for taking the time to share your experience, and thank you for choosing us as your hotel of choice for your trips to Annapolis. We look forward to welcoming you when your travels bring you back! Regards, Chef James Barrett More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015 via mobile

My one night stay at the Westin Annapolis was excellent. The room was spotless, tastefully decorated, quiet, and the bed was incredibly comfortable. The front desk attendant and the parking attendants were pleasant, professional, and courteous. I would definitely stay there again!

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear GvilleGreg: Good afternoon. Thank you for taking your valuable time today to write a review regarding our hotel and your trip to Annapolis. We appreciate and value your comments as well as your business. I am glad you had a great stay and a successful trip. Sincerely, Jim Piccoli GM More 

Coronado, California
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 17, 2015

The Annapolis Westin is a lively and welcoming place where my wife and I regularly stay for extended visits. It is in direct contrast to the Marriott downtown where for years we used to patronize. The Westin is relatively new and sleek and the staff is very attentive -- from the bellmen to the bartenders. It has an indoor pool... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear Aumann: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, thank you for your kind words and review. I have forwarded your thoughts to our service team in order to help our team provide better future services. Thank you once again for... More 

New York
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 10, 2015

We have stayed here twice now and they have treated us so well. As an SPG Gold member I have received welcoming E-mails and confirmations and emails asking me if I needed anything. This time I replied and a real person replies and I actually met her at the hotel so it was not a form letter. That was Denise... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear Scope DRK: good morning. Thank you for taking your time to respond to Trip Advisor after your visit at the Westin Annapolis. On behalf of the entire staff, thank you for your nice comments as well as your business. We appreciate and value your support and loyalty. I am happy that you had a nice visit to Annapolis. Have... More 

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