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Westin Annapolis

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100 Westgate Circle, Annapolis, MD 21401
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Westin Annapolis
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601 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
  • All months
    (601)
  • Mar-May only
    (132)
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Baltimore, Maryland
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A family of four on a Family Reunion stay. The Hotel is very attractive and has a upscale welcoming entrance with all the various staff ready to greet us. Checkin was easy and they accommodated our request to change our second overnight day to an extended stay since we could not stay overnight. Walking into the lobby gave the feel... More 

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Ridgefield, New Jersey
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent only 1 night visiting Annapolis to see the historic town and waterfront and Naval Academy. Westin is about 1 mile away from the historic downtown. Probably too far to walk. Very convenient to the Navy/Marine Corps Stadium. Beautiful newer property connected to new strip mall w/ shops and restaurants and businesses. Great Italian restaurant right next door called Carpaccio's.... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear Fencingdad: Good afternoon. Thank you for taking your valuable time responding with a Trip Advisor review after your visit to the Westin Annapolis. On behalf of the entire staff, thank you for your warm comments as well as your business. We appreciate and value the opportunity to host your lodging needs. I am happy that you and your family... More 

Maryland
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was a good size, but furniture and decor was old looking and drab. Pillows were terrible, just flattened out after 1 minute, no head support. Shower noise from other rooms was very loud, disturbing when you're still asleep. Expected more for a high price large king room. Understand where we were but an update on room was needed. Enjoyed... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear Vernon F: Good afternoon. Thank you for taking time to respond to Trip Advisor after your stay at the Westin Annapolis. Thank you for your candid feedback of our hotel and your guest room. Please accept my sincere apology for the physical issues described in your review. If you have an opportunity in the near future, please contact me... More 

Richmond, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was what you would expect from a Westin. We only stayed one night but everyone we encountered was friendly and helpful, from the front desk to the lifeguard at the pool. The rooms were clean and comfortable. The lobby bar staff was helpful even as they dealt with an onslaught of conference attendees, they went out of their... More 

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James P, General Manager at Westin Annapolis, responded to this review

Dear kelleyI86: Good morning. Thank you for taking your valuable time to respond to Trip Advisor after your visit to the Westin Annapolis. On behalf of the entire staff, we appreciate and value your candid feedback. I am glad you enjoyed the hotel and hope you had a wonderful visit to the city. Summertime in Annapolis is a great time... More 

Manalapan, New Jersey, United States
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in took 3 minutes even though there was a wedding going on. Hotel is very clean and updated. Great bar in the lobby and a great little coffee shop. Room was in great condition although I will say the toilet paper holder was hanging off the wall. Loved that there was a trolly outside the door and for $1... More 

Was this review helpful? Yes 2
James P, General Manager at Westin Annapolis, responded to this review

Dear Randi S: Good morning. Thank you for your review after your stay at the Westin Annapolis. On behalf of the entire staff, we appreciate and value your business as well as your detailed experiences. I am glad we were able to exceed expectations and your trip to Annapolis was positive. Have a great week and thank you again. Sincerely,... More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I titled my (first-ever) review as such because the hotel exceeded my expectations in every regard during the planning process. The women I worked with planning this stay were incredibly helpful with every question and so accommodating in every way. Donna F. & Heather M., who were the sales reps who helped us with our wedding room block, were an... More 

Was this review helpful? Yes 3
James P, General Manager at Westin Annapolis, responded to this review

Dear Ben T: Good morning. Thank you for taking your time to write a detailed and thoughtful review of your stay at the Westin Annapolis. Please accept my sincere apology for your service experiences and the obvious expectation level that we failed to achieve during your stay. Our team does take SPG guests very seriously and works to provide them... More 

london
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for my brothers wedding at the start of June and it was great! Firstly there were probably about 50 of us that turned up together to check in and whilst some of the rooms were not ready they happily stored out luggage for us whilst we waited in the bar. The location of the hotel is great... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear LondonDanielc: good morning. Thank you for taking your time to write a review after your stay at our hotel. We appreciate and value your time as well as your business. Thank you for the nice comments, I will make sure our team has a chance to examine your detailed stay. I hope if your travels include Annapolis in the... More 

Alpharetta, Georgia
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a few nights on a recent trip to the area. This is a good, reliable hotel, typical Westin with very comfortable beds and the rooms are reasonably spacious and up to date. There are a number of different restaurants conveniently located nearby. You should know that this hotel is about 1 - 1.5 miles from the... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Dear Bill M: Good morning. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, we appreciate and value your comments. I have reviewed your statements with our operational team. We continue to strive daily to provide a better hospitality experience. Thank you again for your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for an MLL game at the navy stadium. Couldn't have been closer. It was a clean and friendly upscale as expected from a Westin. Service at breakfast was ridiculously slow, and they goofed up our drinks, but comped the whole bill - so we were fine with that. This location is a bit further away from downtown... More 

Was this review helpful? Yes
James P, General Manager at Westin Annapolis, responded to this review

Sear sara96801: Good morning. Thank you for taking your time to respond to Trip Advisor after your last stay here at the Westin Annapolis. On behalf of the entire staff, we appreciate and value your business. Thank you for your kind words as well as your understanding on our breakfast service mistakes. Have a wonderful day and thank you again... More 

Pittsburgh, Pennsylvania
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We asked for early check...and they couldn't do it...no problem, it was a request. Check in was 3pm. We came back after 4....our room STILL wasn't ready. Instead of telling us tough luck, Meghan stepped up and got us some in house credits...and they upgraded our room! My only complaint is Westins, in general, are not biker friendly and this... More 

Was this review helpful? Yes 1
James P, General Manager at Westin Annapolis, responded to this review

Dear hiplain1. Good afternoon. Thank you for taking your time to write a review for Trip Advisor for our hotel. Thank you for your kind comments. Please accept my sincere apology for our service communications. I am truly happy Meghan was able to respond to your needs and fulfill service expectations. She is a wonderful associate for our team. Thank... More 

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