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BEST WESTERN PLUS Augusta Civic Center Inn

3.0 of 5 110 Community Drive, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
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BEST WESTERN PLUS Augusta Civic Center Inn
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BEST WESTERN PLUS Augusta Civic Center Inn
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285 reviews from our community

Traveler rating
    130
    95
    37
    14
    9
See reviews for
70
83
16
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Augusta Civic Center Inn
See the most recent reviews
Breckenridge, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My husband and I were traveling around New England on a seven night trip. We had only a few reservations since most places required a cancellation fee and we ere not sure how far we would travel each day. Wanted the option to stop and go and not be pressured to get to a certain location. On our way from... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

creeseoc, I do apologize that you were placed in a room that was located above our laundry room. As I mentioned in your other survey response we did provide you with a discount for the inconvenience. We appreciate your feedback and hope that you will consider our hotel in the future. Thank you. More

Summersville, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Rooms were clean and comfortable and all the staff, the person that checked us in, Brenda at the breakfast area, and all others we had any contact with were extremely nice and helpful. Would definitely stay here again if I were in the area, and would highly recommend it to anyone traveling through Augusta.

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Laura O., Thank you for your review of our property! We appreciate your feedback and your recommendation to other Trip Advisor users. I am pleased to hear that you found our rooms to be clean and comfortable and that you found our staff to be nice and helpful during your stay. We are lucky to have such a hard working... More

Harrington, Maine, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had continued to forget to review this hotel, but wanted to take my time and do it. I stayed there this past December. I was there throughout the week for training, Kathy, Brenda and Erica made me feel so much at home. Since it was a week before Christmas it was great to have wrapping paper in the lobby... More

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Katie C, We appreciate the time that you took to write such a thoughtful review and for mentioning some of our team members who made an impression on your stay! We just started providing a Christmas present wrapping station and it was a hit so I think that we are going to do it again this year! I am glad... More

Enfield, Nova Scotia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I am a smoker and this is one of the very few places that offer good CLEAN, well appointed rooms for a good price. we have stayed in smoking available hotels before and they have treated us like second class citizens, with little detail to the room, but this hotel was super clean, and affordable...

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Fran D, I am pleased to hear that you found our smoking rooms to be clean and well appointed. Our housekeepers do a great job of cleaning all of our rooms so that each of our guest's are receiving the same quality accommodations. I am also glad that you found our rooms to be affordable for the value that you... More

Morris, Connecticut, USA
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was exceptionally clean, the people amazingly friendly, and the breakfast room was wonderful. Thank you to Katie at the front desk, Kathy in Housekeeping, and Brenda in the Breakfast room. You all made our stay a very pleasant experience.

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Maryann, We understand that our guests have many options when staying in the Augusta area which is why we place a strong focus on cleanliness and service as we know that those two elements are going to be the things that set us apart from our competitors. I am glad that we were able to hit the mark on both... More

Jackman, Maine
1 review
4 of 5 stars Reviewed 4 weeks ago

Associate, Kathy, was in her element! She recognized my husband from when she stayed at a campground located in our home town, owned my a mutual friend. She was awesome while roaming the breakfast dinning room and taking care of our needs and others'. This is where we will stay if we ever need to be in the Augusta, Maine... More

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Lori P, I am glad that Kathy was able to make an impression on you during your stay with us! It is definitely a small world! We look forward to hosting you again the in the future and we greatly appreciate your recommendation. More

Contributor
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Best Western Plus at Augusta, Maine has undergone a total make-over in the past couple of years and was a very pleasant and enjoyable stop on our weekend golf trip to southern Maine. The value is great and the service is second to none. The hotel is ideally situated for shopping, eating, entertainment and golf. We really enjoyed our... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

188th0mash, Thank you for your review of our property. As you mentioned we have done some renovations recently and we appreciate that you noticed! It is great to hear that you had a pleasant and enjoyable stay on your way through the Augusta area. I am pleased that you felt as though our service is "second to none"! We are... More

Augusta, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel went out of their way to make us feel accommodated. The breakfast was wonderful and the help made sure that we had everything that we needed. They were courteous at all times. We will recommend the Best Western Plus to all our friends.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Raymond F, I apologize that I am unable to include the rest of your TripAdvisor name; however, I can't seem to see the entire name! Thank you for your kind words about our hotel. I am pleased to hear that you felt as though we went out of our way to accommodate you. It is also great to hear that... More

Lyman, New Hampshire
Contributor
19 reviews 19 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 17, 2014

I stay here quite a bit for business. I felt horrible and drove to a clinic a mile away. They took me to the hospital in Augusta. I was then getting transferred to Portland. I called this hotel and spoke with Belinda. She checked me out and offered to drop my luggage off at the hospital on her way home.... More

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

GaryM81, It was my absolute pleasure to drop your luggage off at the hospital. I know that I would want my personal belongings if I had to make an unexpected trip to the hospital when out of town and away from family. We appreciate your repeat business and we look forward to hosting you in the future once you get... More

Santa Barbara, California
1 review
5 of 5 stars Reviewed September 16, 2014

Our visit to this Best Western was quite memorable because of the outstanding staff, inclusive of Katie and Brenda, but not exclusive of others whose names we did not get. The staff was polished, refined, friendly, very helpful, and all seemed to have a happy and relaxing demeanor. The desk staff was very knowledgeable and intelligent, and they didn't hesitate... More

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

tedmartin4, I am extremely pleased to hear that you enjoyed your stay and that you found our staff to be polished, refined, friendly and helpful. I am glad that we were able to assist you with places to visit throughout your stay. It was our pleasure to host you during your visit to the Augusta area and we hope to... More

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Additional Information about BEST WESTERN PLUS Augusta Civic Center Inn

Address: 110 Community Drive, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
Phone Number:
Location: United States > Maine > Augusta
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Augusta Civic Center Inn 3*
Number of rooms: 100
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Also Known As:
Best Western Plus Civic Hotel Augusta
Holiday Inn Augusta
Augusta Holiday Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine

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