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BEST WESTERN PLUS Augusta Civic Center Inn

3.0 of 5 110 Community Drive, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
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Certificate of Excellence 2014
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BEST WESTERN PLUS Augusta Civic Center Inn
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BEST WESTERN PLUS Augusta Civic Center Inn
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310 reviews from our community

Traveler rating
    148
    101
    37
    14
    10
See reviews for
74
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17
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (38)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (50)
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1 review
4 of 5 stars Reviewed 1 week ago

For those that are looking for a decent stay without breaking the bank this was a great choice. The property and rooms were clean and maintained and the staff was extremely accomodating and helpful. The fact that a pretty decent breakfast is included added to the value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

jennifern669, Thank you for your feedback about the value of our hotel. We pride ourselves in providing clean and comfortable rooms for all of our guests and we also strive to have the best customer service in the area! We hope that you will stay with us again the next time that you are in Augusta! More 

Augusta, Maine
1 review
5 of 5 stars Reviewed 2 weeks ago

I was checking room rates in the Augusta, Maine area. went into the Best Western Civic Center and was totally amazed at the prices. Sondra, the wonderful lady at the front desk, was greatly helpful. I also want to say that the new layout of the lobby is very refreshing and recently updated. Very spacious and beautiful.

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Betty, I am pleased to hear that you found our rates to be reasonable when you were price shopping in the Augusta area. I also appreciate your feedback about our new lobby layout. It is definitely a good change that opens up our entire lobby space. We look forward to hosting you in the future! More 

Sharpsburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our stay at the hotel was great!! Donna the night desk clerk was absolutely a pleasure to deal! She felt like a "friend" that we hadn't seen in a long time! We are smokers....so having the option of getting a smoking room was fantastic! It made our stay easier! We will definately recommend this hotel to others! Thank you!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

David K, Thank you for your kind words about Donna! She is a great asset to our team and we are lucky to have her! I am glad that she was able to make you feel at home during your stay with us! We appreciate your recommendation of our property to your friends and family and we hope to host... More 

Mohrsville, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a conference. Check-in was awesome! The young lady checking me in was very pleasant and had a great sense of humor! Room was great and shower was very good (pulsating). Clean room, good price! Can't beat that! Only downside- bar and restaurant were closed?!!!

Was this review helpful? Yes 1
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Gene A, I am very pleased that your check in experience was pleasant and that you found our front desk agent to have a great sense of humor! We have a very strong front desk team who are all excellent at interacting with our guests. It is also great to hear that you found your room to be clean and... More 

Fort Kent, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

we enjoyed our stay ... the staff at this hotel are great and very helpful.. the beds are super comfortable. We would recommend this hotel for anyone needing a restful sleep while recovering from medical procedures done at near-by hospitals..

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Marie L., I appreciate you mentioning our staff in your review. We have a team of extremely hardworking individuals that do their best every day to make each guest interaction a memorable one which is why it is so nice to have our guests recognize them. I also appreciate your kind words about how comfortable your room was as well... More 

Concord, NH
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed there two nights in early December 2014 for business meetings and found it to be a very nice, clean, well maintained, comfortable, and friendly place to stay. Excellent value for the price I paid for my room. The breakfast selection was wider than many other hotels I've stayed at, and the attached restaurant/tavern was very good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

ThruHikerNH08, Thank you for your kind words about our hotel. I am pleased to hear that you found our hotel to be nice, clean, well maintained, comfortable and a friendly place to stay. I am also glad that you found our hotel to be priced appropriately for the value that you received. As you mentioned, we do have a wider... More 

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Found this hotel during a storm that made travel home impossible. Our accommodation was more than expected.and the hospitality of the staff was warming. I would recommend this location to anyone. Storm or not.

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

laborpains, Thank you for your kind review of our property. I am glad that we were able to provide you with a warm place to stay during the holiday storm! We appreciate your recommendation to other TripAdvisor users and we look forward to hosting you and your family in the future. More 

Dexter, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was excellent value for the money, except for a dog yapping in a nearby room all evening. The staff was aware of it, but didn't do anything it. Perhaps the owners had left the dog in the room and went out for the evening, and there was nothing the staff thought they could do. Pet-friendly hotels are a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Ernestine J., I am glad that you felt as though our property had "excellent value for the money", I do; however, I apologize that you had to deal with a dog barking during your stay with us. Because of your feedback we have reevaluated our pet policy and making sure that we have systems in place to contact the dog... More 

Rockland, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Spent Thanksgiving weekend here and enjoyed the experience. Staff was very friendly and the overall appearance of this hotel is very inviting and comfortable. Fireplace in the lobby area and the front desk people have a great attitude. Seem to care about the product and your stay. Right off the highway and across the street from lots of shopping and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Steverino2014, Thank you for reviewing our property and thank you for choosing to spend your time at our hotel during this past Thanksgiving holiday. I am pleased that you found our staff to be friendly and that you found our hotel to be a comfortable resting place during your visit to Augusta. I am glad that you found our location... More 

Lincoln, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My Husband & I are Vendors within the State of Maine & have the opportunity to stay at several different Motels while traveling away from home. Nothing matches Best Western in their quality of service given to their customers. For example, myself, being a professional housekeeper for many years, find the Best Western to be top-notch! I have worked in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review

Greg & Diane, For starters, I would like to thank you for taking the time out of your day to write such a thoughtful review for our property. I am very pleased to hear that you not only find our hotel to be "top-notch", but that nobody else has been able to meet your cleanliness standards as we have. It... More 

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Additional Information about BEST WESTERN PLUS Augusta Civic Center Inn

Address: 110 Community Drive, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
Phone Number:
Location: United States > Maine > Augusta
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Augusta Civic Center Inn 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Plus Civic Hotel Augusta
Holiday Inn Augusta
Augusta Holiday Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine
Hotel Style:
#3 Business Hotel in Augusta
#3 Green Hotel in Augusta
#3 Family Hotel in Augusta

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