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Comfort Inn Civic Center

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281 Civic Center Dr., Augusta, ME 04330
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1 room 1 guest
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Comfort Inn Civic Center
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198 Reviews from our TripAdvisor Community

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Traveler rating
    91
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    29
    10
    9
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75
48
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (198)
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    (37)
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Norway, Maine
1 review
5 of 5 stars Reviewed 4 weeks ago

Good Morning! I am writing to express my sincere appreciation for the professionalism and compassion your staff at the Comfort Inn in Augusta, Maine (281 Civic Center Dr) showed my mother and I during the months of June and July. My father was in a local hospital in critical condition and the first night we stayed we told the woman... More 

Was this review helpful? Yes
Erica H, Manager at Comfort Inn Civic Center, responded to this review

Thank you so much for your kind words regarding our staff. We have a great team here and it’s nice to have that recognized. It was a pleasure having you stay with us although we certainly wish it were under other circumstances. Please remember you will always have a second home here in Augusta. More 

Richmond, New Hampshire
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 25, 2015

I have stayed at a number of Comfort Inn locations and this one is good. I will say that it isn't the best that I have stayed at because I prefer the Comfort Inn and Suite locations. The room that we stayed at in was good size it was clean if not a little tired looking. But, I would recommend... More 

Was this review helpful? Yes
Erica H, Manager at Comfort Inn Civic Center, responded to this review

Thank you for taking the time to share your experience with others. It's nice to hear we are a good hotel from someone who travels as much as you. I am happy to share that we will be adding more seating to our breakfast room shortly as it can get crowded when the hotel is busy. Should you find yourself... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

I called prior to booking the room online about possible allergens, for example smoke. I didn't realize it was a pet friendly hotel, or I would have requested a pet free room. We stayed there for 2 nights while the hotel was sold out. The woman at the front desk told me that I never asked about allergens when she... More 

Was this review helpful? Yes
Erica H, Manager at Comfort Inn Civic Center, responded to this review

I want to apologize for how your stay with us started, this is not typical at all. Having allergies myself, I certainly understand your concern. Although it had a rocky start, it sounds like you enjoyed the remainder of your stay and I thank you for taking the time to share that experience. More 

Atlanta, Georgia
Level Contributor
118 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 16, 2015

Looks like an older hotel, but is maintained pretty well. Our room was spacious, nice and very clean. The bathroom was smaller than in newer Comfort hotels. Breakfast was typical for higher-end Choice Hotels.

Was this review helpful? Yes 1
Whitestone, New York
2 reviews
4 of 5 stars Reviewed July 6, 2015

Both the lobby and hallway areas are very clean along with the guest room that my family and I stayed in. Many amnesties are provided for travelers in the room such as a mini fridge, coffee maker, iron and board. The pool and gym is a plus and the breakfast selections and service were good.

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Bristol, Connecticut, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 6, 2015

First off the Staff deserves 10 stars from the first phone call I had to make adding another name on the 2 rooms incase I arrived later than I thought. To check in, the great breakfast that was constantly refilled with pleanty of choices, and we loved the fact that the pool was open till 10pm seeing by time we... More 

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Georgetown, Texas
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 5, 2015

Pros: Clean and quit stay. Upto date facility with convenient location. Bed was comfortable. Coffee in room. Has refrigerator and microwave in room. Typical buffet breakfast free. Cons: no laundry facilities. No ice or vending on first floor.

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Bangor, Maine
1 review
4 of 5 stars Reviewed July 2, 2015

Very neat and clean. Nice rooms with microwave and fridge (even though fridge needed a new thermostat, but was taken care of immediately). Customer service was very friendly and accommodating! Best part was Brenday, our breakfast hostess ... she kept the continental breakfast area in top-top shape. Every morning she greeted us with a friendly smile and was right there... More 

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bangor
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 1, 2015

We called to set up a room for a traveler who'd had some delays. Got a call back later that night from the front desk to say the guest hadn't shown up yet, the front desk was checking to make sure everything was OK. Fortunately it was, but that personalized attention. Plus the room was very nice, the bed soft,... More 

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Erica H, Manager at Comfort Inn Civic Center, responded to this review

Thank you for taking the time to review your recent stay at the Comfort Inn and thank you for your kind words regarding the personalized attention you received both before and during your stay. We hope to welcome you back soon. More 

1 review
5 of 5 stars Reviewed June 26, 2015 via mobile

The lady at the front desk with shoulder length brown hair was SO nice. She was very helpful and provided me with everything I asked for. I had never met a nicer front desk person. All of the staff was very friendly, which made my stay a lot better. I had a great time and a good nights sleep. :)

Was this review helpful? Yes
Erica H, Manager at Comfort Inn Civic Center, responded to this review

Thank you so much for your great review! I am glad you enjoyed your stay and the friendliness of our terrific front desk staff! We look forward to hosting you the next time your travels bring you to the Augusta area. More 

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