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Fairfield Inn & Suites

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14 Anthony Avenue, Augusta, ME 04330
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123 Reviews from our TripAdvisor Community

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Boston, Massachusetts
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 22, 2015

Overall this is a good hotel. The hotel is undergoing renovations which will make the rooms even better than they are currently. The beds are comfortable, there is a desk space to work and the internet is fast enough to work and stream video. When I have to travel to this area again I will certainly stay here.

Helpful?
Thank Steve G
Brattleboro, Vermont
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 13, 2015

The hotel is a bit cookie-cutterish, but the rooms are fine, internet was good, breakfast was fine (though not great), staff was friendly and helpful. The location worked well for us, with easy access to the freeway, but it felt a bit industrial.

Helpful?
1 Thank David S
Kalamazoo, Michigan, United States
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 2, 2015

I stayed here on business for the 1st time. I am a Platinum Premier Marriott member and normally stay at higher end Marriott properties. However, this property was extremely convenient to a meeting I had with a nearby hospital so I stayed here. It was clean and staff was friendly. Lobby was very nice with lots of space to relax... More 

Helpful?
Thank Rich M
JimStoots, Front Office Manager at Fairfield Inn & Suites, responded to this review

Thank you for reviewing us on TripAdvisor. We do appreciate the great comments you have about our staff and the cleanliness of our hotel. As you had mentioned we are currently renovating our hotel and we are very excited for the new experience for our guests. I apologize for not being able to upgrade you into one of our suites... More 

Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 10, 2015 via mobile

Very clean, fresh, and friendly hotel choice in Augusta, Maine. I stayed here for my sons Parent Weekend at Colby College. When I checked in very late the desk person was very friendly and quick check in me in. Rooms were spotless and everything is fresh and new. I met the cleaning crew when I was still in the room... More 

Helpful?
Thank KenM2020
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 24, 2015 via mobile

I stayed here for two nights, and I experienced a number of issues during that time. These issues were brought to corporate's attention via email, which they then forwarded to hotel management: *The bathroom vanity was discolored and stained to the point I questioned the cleanliness. I might expect that from a budget motel but not from Marriott. Management responded... More 

Helpful?
Thank tchimiak
Karen P, General Manager at Fairfield Inn & Suites, responded to this review

I sincerely apologize for the issues you experienced during your recent stay with us. Please know that we take all feedback very seriously as it is crucial to our success. It is apparent that we let you down in many ways and that is unacceptable. I can understand why you were unhappy. Our staff is disapointed that we failed to... More 

Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed October 22, 2015

Hotel is good for a business trip, close to many different types of food and shops. Within a mile of the Augusta Civic Center so good location if your having to stay for a conference or going to a concert. Small breakfast is served in am. Has a small indoor pool and gym. The next exit north is the Maine... More 

Helpful?
Thank Ladyjeyes
Cape Elizabeth, Maine
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed October 7, 2015

Very quiet Fairfield inn. Great location on the north side of Augusta near the Civic Center and Shopping. Very clean and staff is helpful and friendly. As a Marriott gold member I have snagged an upgrade to a suite on several occasions. I have stayed there countless times on business and have always found it clean and comfortable. I would... More 

Helpful?
Thank Mary L
Washington, DC
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 6, 2015

We stay at Marriott whenever possible so we are very familiar with what to expect from a Fairfield inn. This one was newly decorated but lacked in some basic functions of the chain. For example: - When we checked in, we were one of probably less than 15 guests staying that night at the entire hotel. Why did the management... More 

Helpful?
Thank mtom3x0
JimStoots, Front Office Manager at Fairfield Inn & Suites, responded to this review

Thank you for reviewing us on TripAdvisor. I want to apologize for the front desk agent not moving you into a different room on our request. This is a training issue on our part and I will address this with the agent. More 

Fredericton, Canada
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 29, 2015

Stayed here one night on the way to Portland. Clean and quiet, very typical for the Fairfield chain. Small rooms with two double beds (not queen size). Quiet location in area close to shopping and restaurants. Pleasant staff and good breakfast in the morning serving hot and cold selections. Lots of seating. I would stay here again. Very reasonable rates.

Helpful?
Thank elliegirlFredericton
Tampa, Florida, United States
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 26, 2015 via mobile

Fairfield inn and suites are always great. Lovely service, great breakfast, and housekeeping. However this one had poor housekeeping. Like the pictures I put, there was blood on the bed and someone left some underwear or some sort of clothing. Not a good housekeeping service. That is it

Helpful?
Thank Edward W
JimStoots, Front Office Manager at Fairfield Inn & Suites, responded to this review

Let me apologize for the housekeeping issues you had with your room. This is certainly not up to our standards as we take great pride in giving each and every guest a clean fresh room that reflects the highest quality standards. I hope if you are in the area again you would give us another chance to host you. Again,... More 

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